MBFS US レビュー 131

Can’t give zero stars. Appalling service from the finance arm of Mercedes. They have an sla of 10 days to reply to extension queries, instead they take 20 working days to provide an extortionate quote for a 3 months extension and know you have no time to secure a different option. Never again will I use Mercedes again

Absolute crooks, as per some other reviews, they along with BCP make up faults at extortionate prices to rip customers off.
I returned a lease car after 3 years with extremely low mileage in immaculate condition only to be given a bill for all sorts of nonexistent faults. Had to complain to get a credit. Will never touch them again.

Having been a Mercedes customer for 12 years, I kept a lease vehicle (with mbfs agreement) for an additional 3 months at the end of a 2 year lease. When I gave the vehicle back in good condition, I was presented a bill for the 3 months of mileage over the 10,000 per annum. I explained that actually I had leased for the vehicle for 2.25 years so the mileage allowance would increase to cover this period, and heard nothing more. 1 year later they lodged a CCJ against me for £497 to an address I had moved from 6 months earlier. I wasn't aware of this until after the 30 days lapsed and the default judgement was entered. I was left with an incorrect CCJ which ruined my credit for years, costing me a load of time and money in increased mortgage rates and hassle trying to get it set aside which was unsuccessful due to them lying at a court hearing and saying they didn't consent for me to extend the lease. This is the reward for years of being a loyal customer, I drove Mercedes exclusively prior to this, and would never touch them again. An absolutely disgraceful way to treat anyone, and one of the most frustrating experiences of my life.

My insurance company paid the finance in full back in November and I’ve called twice because they are chasing me for non payment of my account! They have acknowledged payment but because it hasn’t a reference number I’m being persuaded for a default on my account. I’ve called them and they’re nothing but not helpful and they know I’ve settled my account in full but this is dragging on and my credit score has lowered considerably I’ve voiced this to them and they don’t seem to care. I would never buy another car from these people I’ve had 3 consecutive mercs consisting of an A class and two GLC models. Never again would I walk into the showroom.

catastrophique, le pire service de LOA que j'ai pu utiliser. J'ai soldé mon leasing avant terme via le virement d'un grand groupe automobile. Première mauvaise surprise ils refusent les fonds d'un tiers pourtant très facilement identifiable (KBIS nom solvabilité...). J'ai laissé le véhicule à ce tiers le 3/11/2022. Le remboursement des fonds a eu lieu plus d'un mois après, je rembourse alors moi même le 21/12/2022. Depuis plus rien sauf des relances d'impayés!!!!!!! Impossible d'avoir quelqu'un de compétent au téléphone ni au service contentieux ni autres. Ils sont désagréables et qd on s'énerve parce que c'est justifié depuis 2,5 mois d'attente on s'entend dire qu'on est désagréable lol. Du coup j'ai payé mais aucun accusé de réception aucun papier quoi faire à part ne plus jamais passer par mercedes!

Terrible

The service department is terrible on the phone number 8664931762, the representative hang up very unrespectful.

This is a disgusting company. I had a pick up van for 3 years and had a couple of dints and scratches repairs by a professional company. I anticipated a bill for a few hundred pounds for a clean internally but received an invoice for over £4000 !! Absolute jokers. It is a van, you cannot expect there to be no wear and tear, but I went beyond this and paid a company to ensure it was returned in good order!! I took photos and videos of the van the morning it went back for my own insurance and have proof of repairs from a company so good luck getting a penny out of me. Will see them in court if needs be

PESSIMI!!!
State alla larga da questi truffoni, è da mesi che continuano a chiedermi soldi non dovuti. Mi hanno fatto pure partire una lettera di diffida e ora devo sborsare soldi in avvocati per un errore loro (SOPRATTUTTO NON AMMETTONO L'ERRORE, CONTINUANDO A PRETENDERE IL MIO PAGAMENTO!!!!)

FURBI E PESSIMI, SCHIFO!!!

Sadly , I am echoing the comments below .
Had an E Vito ( which I loved ) go back after 10 mths because I’d failed to understand it was an Operating lease so I couldn’t buy .
Van was pretty much A1 , inside was immaculate .
They didn’t inspect van on collection & then sent me a bill 2 weeks later saying I owe them £591.00 for scratches , what a joke. I took pictures on day it was being collected and it didn’t look like the pictures they had .
Don’t deal with them, rogue outfit profiteering with threats .
I go to court if necessary .
Scandalous + I’ll never buy another Merc .
Like previous said , why would Mercedes align themselves with this company .

I agree with so many of these comments. I had a Mercedes S Class for 4 years and 3 months on a PCP. I cherished it like my own and it was the best car I have ever had. It was returned in mint condition but they have also made up fabricated claims that there were scratches down to the bare metal ! I have been inundated with calls from their "debt collectors" and received countless letters of claim. I will not be paying a penny and will defend myself in Court. These are money making schemes and not genuine claims. Mercedes should be ashamed that they are associated with such a company. As someone who has owned many S class Mercedes, this was my first on a PCP. Never again Mercedes.

DO NOT USE MBFS! I have leased many trucks over the years, never had any issues on returning them at the end of contract. A few acceptable charges along the way. Mercedes however have just charged me £625 for polishing out light scratches on a 3 year old truck with 30,000 miles on it. A COMMERCIAL vehicle! I've tried to argue this through every means possible other than going to court. I was worried it will affect credit rating so couldn't take it this far. Absolute disgrace of a company, they'll never get a penny out of me again. PLEASE READ ALL THESE REVIEWS PRIOR TO LEASING THROUGH MBFS!!

This company provides a very poor customer service.
Any time I call I got a bad experience.
I wouldn't use them a gain for my next financing.

Super slechte service, na schade te hebben aan mijn auto, netjes alle benodigde papieren opgestuurd, aangevuld met gegevens van tegenpartij. Allereerst telefoon en mail dat ze geen gegevens hadden, daarna een rekening met eigen risico of men dat ff willen betalen!! Niet op gereageerd omdat de tegenpartij wel degelijk alle medewerking verleend word er gezegd dat men geen contact heeft kunnen krijgen. Kortom teveel moeite om dat t verwerken dus halen we het maar bij de mens zelf weg. Echt te gek voor woorden en respectloos naar de kant toe.

After having dealt with these vultures I will never buy, lease or own another Mercedes. My lease was for a fully maintained vehicle. They argued about tyre replacements until they were illegal and dangerous with the wire exposed. They refused to maintain it to thr standard they themselves demand for return. And required me to pay for the mot a day before the vehicle was returned despite it being a fully maintained vehicle. I've had threatening emails, aggressive phone calls and have had to make it clear to the dealer that I never want contact from merc finance again with a clear intent of legal action should they so much as email me again. When coupled with the bca service who again were aggressive, unhelpful and threatening this has been the most unpleasant experience I could have imagined. I have never been treated this way previously. As a premium brand the customer service and experience is more akin to a back alley dodgy used car dealer selling crappy rust buckets

I am a customer for MB USA for almost 8 years,mon son car lease ended in July so o called to purchase it ,they sent contract then report me late in August 2022 although we are still in August,tried to call Financial Services for 2 days almost 17 times waiting is around 40 minutes each time,try to speak to specialist no hope then on August 8 Monday the whole system to call is down all day is this a company

Worst customer service ever I have 3 cars from MB for 2 days trying to speak to a supervisor after 16 calls and wait time each call for at list 10 to 15 minutes

I have never in 20 years of leasing cars come across such a bunch of smug, ignorant, incompetent ars*****s as MBFS, who fabricate faults and inflate charges for repairs they never carry out, who, I think are working in league with BCA as a means of extracting money from end of lease customers. I wanted to have my day in court with them but my wife was not up to it.
Avoid these crooks at all costs and spread the word.

This company are terrible please don't lease a car off them I leased a, car for 3 years and it was immaculate 8000 miles less than it should have been no marks on it at all but they make up marks and couldn't get it serviced due to covid it was 8 weeks late and they put down a charge for 250 pounds when it wasn't my fault the company manheim they send out are terrible please don't get a, car through them check with leasing company first there bad so is yes car lease

I am another victim of their post-lease damage claims.

There was no visible damage to the van, it was in immaculate condition. Yet I received a bill of over £2,300 for damages.
You would expect some leniency due to ordinary wear and tear over 36 months BUT they want the vehicle to be in brand new condition when returning.

Con artists ! I leased the van in 2019 and only now I see so many bad reviews dating after that. This must be a new money-making scam of theirs.

Every time I see that logo of MB I will think of poop ! They are no longer the class that they used to be.

Mercedes Benz Finance Services are happy to offer you a low interest loan to purchase your car over 3 years if you are over 80 years of age with significant health issues. Especially so if you are a married couple with joint or separate bank accounts. When the over 80 year old dies within the 3 years, they harrass the widow for the loan to be paid in full- within a week or 2 at a push or they will just take the car back as they quite aggressively will INFORM you that it belongs to them and not you. They are absolutely ruthless in not agreeing to change the name on the loan contract or continue payments to be made from the same joint account despite the credit rating being the same if not better for the widow who may also be younger and with less health complications. Their methods are clearly to harrass widows to give the car back and be paid a much lower than market value for the repayment of the loan and then sell the car on at a premium. These are the only options. This leaves the widow in a difficult position with a loss that is not their fault and then without the independence the car affords them. This is the experience of my 79y9m old mum.