Mercedes-Benz レビュー 543

Vorrei sottolineare la mancanza di serietà e il totale menefreghismo nei confronti dei clienti. Una persona ha rilevato il nostro leasing chiudendolo e versando la bella cifra di 50 mila euro e dopo un mese, per varie storielle burocratiche che dicono di averci comunicato (ma che di fatto non sono arrivati messaggi in merito) ancora non hanno chiuso il contratto, impedendogli di lavorare, questa è la considerazione che hanno dei loro clienti! mai più e mai poi ci serviremo del loro pessimo servizio!

Veldig godt fornøyd med Mercedes!

Absolutely awful first time experience buying a Mercedes. After all the initial trouble I had..see other review. I discovered Mercedes Benz Southend had sold me the car with a damaged washer reservoir. 3 months later, numerous emails and phone calls to MB HQ. And the Advocacy team in Holland( who you can't call and are Absolutely useless). The Advocacy team tell me," We can't reach a decision going forward. So you repair it and ring MB Southend to get compensated."
Why do you think I'm going through you to sort it out! Anyway I would advise anyone to buy elsewhere. If you want a Mercedes, fine. Just don't but from a MB garage. Go somewhere else. Or if you want my advice and want a german car. Buy an Audi, everything is cheaper. Servicing, parts etc.
And the garages aren't franchises like MB which I've now found out. Which Causes all kinds of problems with warranties going forward. What a nightmare.

Decent & Elegant

Subject: Urgent Safety Concern Regarding Mercedes CLA 250+ EV – Case 21003121

For the attention of Jonathan Lipman, CEO

Good afternoon Jonathan,

I am writing to you directly because I have experienced an extremely serious and potentially life‑threatening issue with my new Mercedes CLA 250+ EV (85kW), and the response from Mercedes‑Benz UK so far has been deeply concerning.

I appreciate this may sound dramatic, but what occurred was nothing short of a near‑death experience. Please allow me to explain.

I have been a loyal Mercedes owner for many years, and my family also drive and enjoy Mercedes vehicles. Recently, due to my company moving to a salary‑sacrifice scheme, I leased the CLA 250+ EV through Tusker. The vehicle is just over a month old and has covered approximately 3,200 miles.

However, I have now experienced two extremely dangerous incidents, both occurring without any driver input from me:

Incident 1 – M11 Motorway
While travelling at approximately 65–70mph in the middle lane of the M11, the car suddenly:

Activated the hazard lights
Applied the brakes
Pulled sharply toward the hard shoulder
This manoeuvre would have driven me directly into HGVs travelling in the inside lane. The explanation given afterwards was that I “had not moved the steering wheel”. On a motorway, which is largely straight, this is hardly unusual.

Incident 2 – Full Emergency Stop
A few days later, on my commute, the vehicle performed a full emergency stop, bringing the car to a complete halt on an open road.
This happened again on my return journey, this time with a Ford Transit van behind me. How the driver avoided hitting me, I genuinely do not know.

In both cases, I was effectively a passenger in a vehicle making its own decisions.

Mercedes Cambridge Response
The car was recovered to Mercedes Cambridge, where diagnostics and a software update were carried out. When I collected the vehicle, I asked two simple questions:

What caused these incidents?
I was told diagnostics were completed and software updated, but no cause was identified.

Can you guarantee this will not happen again?
I was told no, there are no guarantees.

This leaves me driving a vehicle that could, at any moment, decide to brake or swerve without warning. I do not feel comfortable allowing my wife to drive it, which is clearly unacceptable.

Case Handling – Deeply Troubling
Case 21003121 was opened and then closed without any resolution or explanation. I had to chase this myself, only to be told the case had been closed.
Given the seriousness of what occurred, I find it astonishing that Mercedes would close a case involving:

A brand‑new vehicle
Multiple uncommanded emergency interventions
A clear risk to life
This is not only unsettling but suggests a worrying lack of urgency around a potentially systemic safety issue.

What I Am Requesting
I am asking for:

A full investigation into these incidents
A clear explanation of how a new Mercedes vehicle can behave in such a dangerous manner
Confirmation of what steps Mercedes will take to ensure this does not happen again
Clarification on why my case was closed without resolution
These advanced safety systems are designed to prevent accidents, not cause them. At present, I have no confidence in the safety of this vehicle, and I believe Mercedes should treat this matter with the seriousness it deserves

I wish I had read the reviews sooner.
Ive owned many used mercedes, but this time I decided to buy brand new and I expected a level of aftercare service to come with that. The service is appalling, worse than anything ive experienced. They call me and email me constantly to sell me products but not one phone call or email response regarding the fault on my BRAND NEW CAR. I need another new car also, but I wont be buying mercedes again.

Der Support ist extrem unprofessionell
Seit 5 Wochen versuche ich ein digitales Problem zu adressieren und einer Lösung zuzuführen
Der angebliche Support reduziert sich auf immer neue Fragenkataloge
Keine Lösungen
Die sogenannte Fachabteilung meldet sich nie
Ich bezweifle inzwischen ob es sie überhaupt gibt
Der Support ist ausdrücklich schlecht
Ich habe zwischenzeitlich einen Werkstatt Termin vereinbart um kompetente Unterstützung zu erhalten
Wenigstens die Verkäufer haben noch ein Interesse

Buenos vehículos aunque la atención cuando se acude al taller deja que desear. Necesitas perder 3 horas para dejar el coche o recogerlo del taller.

24/4-25. Kølesystemet sprænger læk i EQA AMG line fra '21 (90.000km). Røg/Damp op af motorhjelm, så jeg må flygte ud af bilen.

Brugt bil. Forhandler nægter at betale. Kontakter Mercedes som siger at de intet vil gøre - garantien på bilen er udløbet. Kører sag mod forhandler. Det tager næsten et år mens bilen holder stille. Vinder sagen.

Nu skal bilen repareres, men værksted (aut. Mercedes) fortæller mig at bilen skulle have været serviceret mens den har stået stille, - derfor bortfalder garanti på højvoltsbatteri (3 år tilbage). Men den kan jo ikke køre!? Nej, siger værksted og derfor kan vi heller ikke servicere den! Men det er ligemeget siger Mercedes - service skal overholdes!

Jeg troede jeg havde købt en god bil, med professionelt bagland, men ikke alene er Mercedes ligeglad med skaden på det ikke service-underlagte kølsystem i bilen, de straffer mig også uberettiget for ikke at have overholdt service mens jeg afventer reparation af deres fejlede produkt.

Hertil kommer, at man i feb 26 melder at man tilbagekalder EQA grundet softwarefejl på batteripakken, hvilket kan føre til beskadigelse og endda brand. - Jeg er ingeniør - jeg står med en Mercedes, hvis kølesystem til batteripakken er sprunget læk grundet overtryk - kunne det have skyldtes en overophedet batteripakke - muligvis!!

Er mit VIN-nummer tilbagekaldt? - Nej!
Tør jeg køre i min Mercedes?? - Hmmmm...
Kan jeg med god samvittighed sælge min Mercedes (med anmærkninger i servicebog og frafaldet højvoltsbatteri-garanti)? - Næppe!

Nogle ville blive sure - jeg føler mig overset!

I spoke to an agent tried multiple times to explain the issue . he could not understand. even getting the correct spelling of my name after repeating it over 5 times was a struggle. Then came the vin number . total time on phone was 45 minutes now. He said he will call me back in a day after checking with his superiors. Calls me 2 days later with absolutely no help. He was clueless of the automotive industry.after 30 minutes of wasted time he now tells me he cant find my vin number lol . i realized i was talking to a totally incompetent individual. Not sure how he even got the job. Is this the hiring standards benz sets for customer service lol what a joke. Before you decide to buy a Mercedes benz after watching an excellent crafted commercial on tv. Call their customer service.

After a service at Stevenage Mercedes, the engine light came on. I called the RAC who told me that the dealer didn't plug the EGR valve in correctly. I contacted the Service manager about this and he denied everything and said it wasn't them? Then on another service the technician damaged my antifreeze cap, it was over tightened and stuck, then it started to leak. That's the last time I went back, they can't even do a simple job. They also kept me waiting for ages and spent most of their time talking to each other than looking after their customers. I complained to head office, see if they get their act together! Very Poor!

Pannenservice am Telefon bestätigt, es heißt sie schicken einen Abschlepper raus, der sich dann telefonisch bei mir meldet. Nach 45 Minuten habe ich noch mal angerufen weil sich niemand gemeldet hat. "Leider konnten wir Ihre Daten nicht finden und haben deshalb noch keinen abschlepper rausgeschickt". Auf Nachfrage wurde mir gesagt, das es die ganzen 45 Minuten gedauert hat, herauszufinden, das man die Daten nicht herausfinden kann. Was soll ich dazu sagen..... wegenigsten waren die Mitarbeiter am Telefon nett, wenn auch nicht zuverlässig.

Mercedes EQB - turned on and locked itself while I picked up kids from daycare. The key wouldn’t let me in. When I called customer service and explained I’m alone with 4 kids, they stated they couldn’t help as it wasn’t within their policy. The lady on the phone was extremely rude.

Die Bewertung betrifft nur die Mobilitätsgarantie, die Garantiert höchstens einen zu hohen Puls.
Zuerst schicken sie einen Abschlepper aus Mannheim, ich war in Heilbronn, da gibt es auch Abschleppunternehmen, das war aber harmlos.
Einen Leihwagen habe ich nur vom Autohaus bekommen, die haben sich richtig angestrengt, obwohl das Fahrzeug bereits wo anders geplant war.
Von der Mobilitätsgarantie kamen nur Anrufe, von verschiedenen Verleihern, keiner wusste irgendwas. Abends um 19.00 ruft dann einer an. Brauchen sie heute noch ein Auto. Da hatte ich ja eins vom Autohaus, ging darum, dass ich für den nächsten Tag eines bekomme. Der Mann am Telefon, alles klar, wir melden und morgen.
Wer dann morgens erst einmal wieder rum telefoniert, war ich und ohne Auto. Dann ruft Enterprise an, ja alles klar, ihr Auto kommt zwischen 12 und 15.00, da wäre ich dann einen Tag eben nicht mobil gewesen. Aber das Autohaus hat sich dann wieder ein Bein ausgerissen und ich konnte das verplante Auto trotzdem nutzen.
Mit meinem Autohaus Weilbacher bin ich höchst zufrieden, eine Mobilitätsgarantie brauche ich nicht mehr, die is für die Katz.

Keine Ersatzteilverfügbarkeit (Scheibenwischerarm)für einen CLA shooting Break. Auto steht seit über 2 Wochen in Werkstatt, keine Info, wann lieferbar. Darüber hinaus Motor total verrußt wegen Abgabsrückführung! Absolut schlechte Qualität, kaufen SIe keinen Mercedes mehr!!!!!

Meine Erfahrung mit dem Kundenservice von Mercedes‑Benz AMG war leider äußerst enttäuschend.

Ich habe einen Mercedes‑Benz G 500 mit lediglich 32.000 km erworben. Bereits nach sehr kurzer Nutzung traten starke Quietschgeräusche an der Vorderachse beim Bremsen auf. Das Fahrzeug wurde daraufhin im Rahmen der Garantie in eine **Mercedes‑Benz Werkstatt gebracht, um den Mangel überprüfen zu lassen.

Statt einer kundenorientierten Lösung wurde mir jedoch mitgeteilt, dass angeblich kein Mangel vorliege, obwohl die Geräusche deutlich hörbar sind. Besonders enttäuschend war das anschließende Telefonat mit einem AMG-Servicemitarbeiter. Der Umgangston war wenig lösungsorientiert und ich hatte den Eindruck, dass mein Anliegen nicht ernst genommen wurde.

Bei einem Fahrzeug dieser Preisklasse und bei einer Marke, die für Qualität und Premium-Service stehen möchte, hätte ich deutlich mehr Professionalität und Kundenorientierung erwartet.

Aktuell bleibt für mich der Eindruck, dass Probleme eher abgewiesen als gelöst werden. Für ein Unternehmen wie Mercedes-Benz ist das aus meiner Sicht absolut unverständlich.

Sehr schade – von einer Premium-Marke hätte ich einen deutlich besseren Service erwartet.

⭐ 1 von 5 Sternen ab liebsten gar keine

Fantastic service from Mercedes-Benz of Northampton. Keith Parrott
was brilliant - professional, friendly, and kept us informed throughout. He even sent a detailed video showing how good the car was, which gave us great confidence.
We didn't even have to take the car in ourselves as it was collected for us - truly above and beyond service. Highly recommend, and we'll definitely be back!

Big thank you to Sarah at Thurrock Van Centre...very polite and useful

Mercedes Benz Dealership Stevenage. I bought my car from them 10yrs ago and had service plan with them since it came out of warranty. The car used to be collected and dropped of, there customer service matched what you expect from a premium car brand. November 2025 car had a red engine diagnostics light come on as the car would not start, booked the car in for inspection. Never heard from them about collecting car so I had to call them at 5pm, and was told car was not ready as only went into workshop at 4pm and this type of diagnostic need time to look at it, this had massive impact on me having to re arrange things. Collected car following day later afternoon and they said nothing wrong with car, 2 months later same thing happened called the breakdown service, they came out and said it was the battery that needed replacing !!! Feb 2026 car booked in for service and mot, no longer collect and drop off. Called them at 4pm to see when can collect car and told won’t be ready as due to age and amg needed a new oil filter, this was a Friday night !! Made them give a courtesy car and spoke to the business manager about appalling customer service AGAIN. Monday call them at 2pm as not heard from them and they said car ready, get there get car asked if everything done including new windscreen wipers, told yes. Drive away starts raining turn wipers on and they had not been replaced, so have to drive back and was told no they had not been replaced. No one knows what they are doing, no planning in the workshop, no phone calls from service dept and the business manager who we complained to on Friday night just sat in his office on the Monday when I went back to say I have just had to drive back for wipers to be done..

I have a Sprinter Van and it is outstanding. On 50,000 miles and other than the usual throttle body issue (easy to diagnose and fix) no problems.
Dealers are very effective too.