McCabes Pharmacy レビュー 11,614

I saw a special offer on this website for Revive active 30 days sachets with a free 15 day pack of Omega active capsules. It was a good saving as i usually buy both. I ordered 2 boxes, paid and delivery was advertised for 2 business days. Got an email after 2 days to say it wohld be delayed. Faif enough, but then gkt an e mail to zay it was a wrong booking on their site, and could not fulfill the order. Then another email to say that the order was out for delivery with different samples.No offer of a refund. I emailed them to ask if it was a venuine offer, i only wanted the komega active. No reply.Today I received 2 boxes of Revive i ordered and 8 days sachets of tropical flavour we dont like. Not a huge big deal but very poor customer service. Disappointed as they have some good offers.
Anne.

So where do you start. I have decided to remove all of my business from this company. Continuous horrendous experiences. App is a disaster. Worst customer service ever

I purchased online a supplement priced on offer at €20.37 I then went into store for collection and saw the same product on offer at €25.46 , I asked could they match the online price as I wanted to purchase again , the manageress in blackrock Dublin store refused to match the price , avoid McCabes , I went to boots got 3 for the price of 2 same product cheaper , avoid This pharmacy not willing to engage with customer shop around

Hi
I ordered Face masks 52e online 9th of May . So I got them on the 12th of may

So when I open the box wasn't the ones I ordered. I got ones which are less then 5e a box of 50s. Which I saw online myself. So I emailed them saying you gave me wrong face masks and I got ones for 5e a box which I could have getting myself which other company. So I got email saying they are looking into it yesterday.

Which am no interest in there reply.in my opinion they ripped me off .Good to learn about this mccabes pharmacy con artist.

Impossible to get through to on the phone. It seems strange with the amount of staff in the shop. When you call you are just put on hold and the call is never answered, it’s like they have the phones turned off.

Don’t always receive a text to say prescription is ready, this seems to only happen some of the time.

Just seems to be a poor service over all.

-100/10. Pathetic customer service . Please do not order anything from their online platform they just take your money and never deliver your product. I have sent them multiple emails regarding my order, I received only AI response, however no actual response. I ordered led face mask through mccabes pharmacy online march 27 , toady is april 14 still its been not delivered. The website says we are preparing your order and how does a mask take 2 weeks to prepare. If you don't have a stock , say out of stock on your website. Don't fool your customers.

Be very aware that this chemist in Tallaght village Dublin 24 is very unfair to the customers prior to their own technical errors and making me pay twice because of their faulty till and the manager promising refund and still no money back or any effort,

I even after sending a online contact message on their website i was ignored with a bot reply and nothing more, so they took the extra payment and looks like I will never see that money again, also the manager has no technical awareness and was lost and not very nice to me either and made feel uneasy, I now should have refused to pay the second time, because anyone who uses Revolut knows where you get instant notification of payment that means payment has gone through,

I was made to feel uneasy and had to pay twice... NEVER again will i step into that store again, so be very aware their after care for customers with regarding refunds or service info is beyond awful... most definitely the worst chemist branch in Dublin by a long way. Do Not Entertain this McCabes Pharmacy with your business...

i find it dissingenous , for your review summary to add adverse comments as you have don ,, i spend a lot of time in the pharmacy with my Wifes illness and my own never once have i seen a customer exiting the the shop upset or irritated ,, id really love to know when "" ALL "" these incidents occur ,, either my wife or i or indeed some of our close neighbours who are regulars haven experienced the data incriminations that you level at the very proficient polite and professional staff ... JOHN & MARY HUNT

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes urgent, medication. The staff have remained the same, friendly, professional, efficient people that we have come to appreciate over the years, but they have become increasingly frustrated by the failures of the support systems employed since the rebranding and we are seeing them disappear one by one.

Stay away from mccabes clarehall. It is a constant mess here. Nobody takes ownership of mistakes, will miss label and give you incorrect medication, blame you for it. Take ages to fill prescriptions, if they can find it (after they lose it) when you question where it is, every staff member will get involved, be shouting personal info accross the shop, the manager will shout at you to calm down (even though you dont raise your voice) when head office is contacted to complain. They get the store manager to call you, (yeah the one that is shouting at you in store that you wanted to complain about) and when you go back to head office, then they blame everyone but themselves for the mishap. Area manager been in touch 'investigated' without looking back on cameras etc and basically agreed the service is brutal, customer service abysmal but no apologies for being treated like a second class citizen in their store. Stay away. Give your money to a chemist chain that actually cares about customers and not covering their own misgivings and lack of ability to do their job correctly.

Every experience with both the Woodstown and Knocklyon branch’s have resulted incorrect information being provided or the incorrect prescription given. If you are thinking about going I steer clear 100% and save yourself the hassle

Special offer on line for an everyday item. Decided to go in store as I wouldn't have to wait for delivery. It was €5 dearer in the store. Asked a member of staff and showed her price on line. Shrugged her shoulders and said I would need to order on line. So I've ordered on line a product to be delivered to the store where there was many available to purchase. What a waste of everyone's time. Good offer, but really frustrating 😕.

Edit: Follow up, a very quick and pleasant response from customer service by phone. I feel that the problem i had will not be an issue going forward. I have increased my rating based on this.

This is regarding woodstown pharmacy. I also had previous issues with the knocklyn one. So I would avoid all. If I could give zero I would. Disgraceful I highly recommend avoiding this pharmacy. This is my second McCabes pharmacy that a I gave a chance too. I will move to a local pharmacy run by a family who care about people in their communities , no more chain pharmacy’s for me. McCabes is the worst of the worst.
My prescription from my doctor was for 30 tablets a month I was given 28 when I raised this I was told it’s store policy to not give more then 28 which is a lie. I rang my doctor and they were shocked.
They confirmed the prescription is for 30 tablets. When we went back in and told the person at the counter and asked to ring my doctor she said she didn’t care.
Surely if my prescription is for 30 tablets and the pharmacy can’t give the 30 they should advise me of this when ordering so I can go elsewhere.
I am left 2 tabelts short now for this month just becuase the staff member was rude and too proud to do her job with care and concern.
It’s alarming.
They don’t care about their customers or people in general in McCabes it’s all about money.
Their staff are disgraceful and so rude and must have been hired directly off the street or taken from a gutter no people skills empathy or even an inch of customer service skills. 0 stars.Awful people avoid at all costs

McCabes Malahide use to provide a very good service but over the last year the service has become diabolical and they are just plain incompetent. I’ve had not one, two or three orders fulfilled incorrectly but I’m now on orders 7, 8, 9 that are always incorrect. They simply can’t be trusted to take an order over the phone or to fulfil it correctly. For example, I just had a prescription fulfilled this morning. I spoke with them over the phone about receiving the prescription, they confirmed they received the prescription and said they would prepare it. I collected it, but stupidly on my part I didn’t check it before I left the store - I thought after bringing this to their attention a few times before that they’d finally get themselves sorted - and of course the order was wrong. What’s worse is that they randomly picked stuff from my prescriptions - so the pharmacist would have seen a number of items on my file and just randomly chose two items! I just don’t understand that! My kids would do a better job of running that pharmacy.

For me their prices are extortionate.
I have always got my prescriptions from the local pharmacy in Mountview as it is closest to my house.
In 2024 and 2025 my 4 regular tablets were costing about €46.38 per month. This was an increase from 2022/23.
For the first 3 months of 2026 I’m paying €13.76 per month in Chemist Warehouse. About 108% cheaper.
Shop around everyone

The Dundrum branch staff are incompetent and treat customers horribly, then they lie and blame the customer when the customer files a complaint about it.

Update: As you can see from their “response”, they continue to lie and gaslight customers. Their Dundrum staff are absolutely not “caring” or “wonderful” and I already filed a formal complaint and McCabes did nothing about it. They never hold staff accountable so the staff continue to treat customers horribly. And from the other reviews, this is evidently a company-wide problem.

Unprofessional counter staff. They take the head of you for asking for a receipt. No a customer shouldn’t have to wait till the end on the calendar year!!!. As for their pricing flumoxiln €36. We’ve moved to Chemist Warehouse our monthly prescription went from €43 to €13.60 so we won’t be back. Guys shop around for better service and prices.

GOrder something to collect in store 5 days ago (1 to 3 days for collection)... nothing since. No customer service, no email updates nothing. I ordered the same order today from Lloyd's pharmacy and it was ready to be picked up an hour later... Will never uses McCabes again.

I paid 80 euros for the tablets which normally cost 5 euros. Statin. Monopoly. Divided irish market, and don't care about reviwes.

McCabes pharmacy offer a comprehensive and transparent online service and I value their brand name both as a loyal customer and former staff member.