McCabes Pharmacy レビュー 11,614

I went to McCabes in Sligo and im always met with such a kind welcome from Sonia on the @Lancome counter. Her customer service is 100%
So helpful and professional. I highly recommend going to Sonia for a skincare consultation

I get my monthly prescription in mccabes, Newcastle, Co.Dublin. I also had ordered a separate prescription I needed with Dronline.ie, who confirmed it was sent to my chosen pharmacy. I went in Thursday morning, and asked for both my monthly medication and the Dr. Online one. The woman serving was rude and unhelpful, she got my monthly prescription and then said Dr.online never sent over the other prescription. I was on my way to work, and asked if they could text me when the prescription was ready for collection, as this is a service they normally do. She snapped and said "we don't do that" , when I replied, that I've had plenty of texts before regarding collection, she then was abrupt again and said, they were too busy and that, I'd just have to call them back to see if it was ready. My prescription cost was €80.85 (I have the drugs payment scheme). On my way home from work, I phoned the pharmacy and same person answered, I asked if the prescription was ready, She again said it never was sent over from Dr. online. I got in touch with Dr online to see why they never sent the prescription, which they assured they had. The sales person in Mccabes just wasnt bothered to look it seems. My mam called Mccabes Friday morning, and a different person answered, she was helpful as are most of the staff at Newcastle, she checked for it and said that the prescription was there. I was working, so My mam went to get it for me, as I really needed it and should have started the medication the day previous. When My mam got there, it was the same unhelpful person I was dealing with the day before serving, because I'd already paid over €80 on my monthly prescription, this payment should have been covered by the drugs payment scheme, when she said there was a charge, My mam said I'd paid over €80 the previous day, she told my Mam, that I'd only paid €73.02, so owed her €6.98 which My Mam paid it, obviously thinking she was being truthful. Mccabes have €73.02 on the sticker on pharmacy bag which I only noticed after this happened Friday. So, Mccabes charged me €80.85 which i have a receipt for and proof of payment on bank statment. I was overcharged by €7.83 , the chemist bag doesn't match the amount charged. I hope this isn't a regular occurrence, I know it's not a huge amount of money, but there's plenty of elderly and vunervale people in our community who may struggle to afford prescriptions, so I'd urge the people of Newcastle to watch they're not being overcharged for their prescriptions.

My elderly mam 70+ who has a medical card was charged €60 for 2 tubes of steroid cream just before Xmas that were prescribed by her doctor....and just the other day she collected blood pressure tablets from another McCabes and was charged full price again!!
She was told these items were "not covered by medical card"....yet when you Google them it says they are covered. So what's going on McCabes???

Mc Cabes. JC Supermarket.Swords.i
I am a senior citizen in my eights when i phone up for my repeat prescription, nobody is there to answer and repeatedly knocks off after half an hour,i have to try and get to the shop to order it and get back there when it's ready it could be up to two days. The staff is very kind and appalagetec but they need more staff to cover their breaks and answer the phone.
Mc Cabes do not have concern for there older customers. Don't forget to ask for your free month prescription, any customer that pays eighty euros per month for one year is entitled to it at the end of the year.
They will not give it to you unless you ask for it.

Let down by yet another IRISH company....items (Christmas presents) were delivered to local shop for collection... when I went to collect them nobody knew anything about it....
Is it any wonder why people are sick of dealing with Irish companies on line.....
Should have paid the extra and went with Boots

Ordered for Click&Collect on the 9th of Dec. On the 12th I emailed them asking if I could just go to the store and collect it. They replied pretty much straight away, which I thought it was great, saying the order had been dispatched on the 10th, that it should take 1-3 days to arrive to the store and to wait until contacted by the store. Even though the 12th was already in the 3 days timeframe, I decided to wait. Contacted them again on the 17th, 18th and 19th. No response any these times. So even though my order was supposedly dispatched on the 10th, today is the 19th and I haven't been contacted by the store. I definitely won't be ordering click&collect again and will most likely even try to avoid their stores.

⭐☆☆☆☆

Misleading Click & Collect – breach of consumer protection principles

I ordered a nebuliser for my wife after it was shown as “In Stock” and available via Click & Collect. This is a time-sensitive medical device, so I paid immediately and travelled from Navan to Blanchardstown in heavy Christmas traffic.

Only on arrival was I told the item was not physically in the store, and that “in stock” actually meant warehouse stock, with no collection until a later email.

This distinction is not clearly presented at checkout, where payment is taken. The website creates a misleading overall impression, which is precisely what Irish and EU consumer protection law prohibits under misleading commercial practices by omission.

To make matters worse, the order confirmation email simply states the order is “being prepared” and gives no warning not to travel, further reinforcing the assumption that collection was imminent.

For a pharmacy, this is unacceptable. In-store availability is material information, particularly for medical equipment, and it must be communicated clearly and prominently before purchase — not implied, diluted, or clarified only after the customer has paid and travelled.

This resulted in unnecessary travel, wasted time, and added stress while my wife was unwell.

I would strongly caution anyone relying on McCabes’ Click & Collect for urgent health items. “In stock” does not mean what you think it means.
I have since purchased a nebuliser from boots who do have a clear and concise click and collect policy where in stock means just that

I wanted to write a review regarding Shauna, who works upstairs in the chemist and looks after everyone who needs help with Fujifilm pictures.
Every Christmas I travel specifically to Shauna who helps me with all my thoughtful & Sentimental picture presents. Shauna has to be one of the nicest, patient, warmest people you can come across. Her professionalism is next to none. I asked for the manager to pass on the compliment in person the last day, however she was not working so I spoke with the Pharmacist, he said he would pass it on. I wanted to follow up online with this review because she is so deserving of the gesture. She is brilliant at what she does. There aren't many people like that left in the industry. Thanks again Shauna- Aoife Crowe

Ordered a perfume from them and it was a lot cheaper than on other websites. Was delivered within 2 days which was great considering it’s so close to Christmas. No complaints and will definitely purchase from them again!

Service above and beyond. I visited Naas today to collect my prescription, as usual friendly service and everything as it should be. I mentioned I had had some difficulty getting on line to book my vaccinations. The pharmacist looked into this and then offered to do them their and then. Two birds with one stone, and fantastic customer service as always. Well done!

I’m writing to share my experience at the Airside Swords McCabe’s Pharmacy regarding my Mounjaro prescription. I’d like to outline a few specific concerns:

Lack of Professional Boundaries:
My doctor and I agreed on a weight-loss plan and sent the prescription to McCabes Swords. When I went to collect it, the pharmacist kept insisting — in front of other customers — that I didn’t need to lose weight. It was humiliating and completely unprofessional.

Unprofessional and Intrusive Behaviour:
The pharmacist made inappropriate and intrusive comments in public. My doctor and I had already agreed on my treatment plan, and it was not her place to question it.

Overstepping Professional Role:
My treatment is a private matter between me and my doctor. The pharmacist should not challenge a valid prescription or offer unsolicited personal advice.

Uncomfortable and Judgmental Atmosphere:
The overall experience was very uncomfortable. The staff culture felt gossipy, nosy, and judgmental rather than professional, creating an unpleasant environment that made me feel disrespected.

I returned for another illness, but the pharmacy waited on clarification from my doctor and never informed me. I ended up in pain for three days with no update and no medication.

The McCabes pharmacy in the Crescent Co Limerick has incomepent staff who regularly fail to deliver on prescription items that have been ordered.They are not able to keep track of regular prescription orders and have no system to let customers know when an out of stock item is back in stock?
The Chemist (John) can normally sort out any issues but customers should not have to go to a higher level for basic tracking issues.

Extremely unprofessional experience.
I specifically requested a particular medication brand and was assured over the phone that they would have it ready. When I came in the next day, not only was the medication not there, but nothing had been prepared at all.

This is now the third time they have made mistakes with my prescriptions. The explanation that they are ‘short-staffed’ is not acceptable when it comes to handling medications.

Completely shocking level of service. I will not be returning.

METROLINK NIMBY CEO Sharon McCabe. Boycott this shameful chain that's costing Irish taxpayers millions.

I would just like to say I've found this company totally unacceptable when it comes to click and collect. They say 1 to 3 days, but I've waited over a week and still no product. 2 emails answered by ai so no human interaction and no answer as to when the product will be available.
I bought from mc cabes to support Irish company, i should have ordered from Amazon or any other place and at least had some come back. Sad to say if this is the standard of Irish companies then we are doomed. The only saving grace is the staff in store have always been helpful and friendly in the mountview store. They are the only reason I decided to try this service, but unfortunately the product had to be ordered through the site. So 0 for customer service and delivery satisfaction. I will never use this service again and totally unacceptable. Must do better in today's competitive environment.

I recently had a very disappointing experience with McCabes Pharmacy in Nutgrove, and unfortunately the way their Complaints Department handled the issue, only made things worse.

The first visit involved my wife been sold a box of 100 needles instead of the four needles that she requested for a kwikpen prescription. She had not been told by any staff member that they can only sell a box of 100. When I called the store, I was told the box could be returned — only to be refused the refund in person, because the seal had been snipped to confirm the quantity. There was no signage or information indicating that opened items couldn’t be returned.

What made the situation far more frustrating was the attitude of the staff. I was effectively told that my wife had been informed she was buying a box of 100 — which simply wasn’t true — and the overall tone came across as dismissive and patronising. I was even told that I “would have been helped but won’t now because I was rude,” which felt unnecessary and unprofessional.

I escalated the issue to McCabes’ Complaints Department hoping for a fair review, but their response showed little understanding of the situation and completely overlooked the poor customer service I had experienced. Rather than addressing the behaviour of the staff or the mixed messages about returns, their reply felt defensive and dismissive — adding to the frustration instead of resolving it.

This whole experience has left me with very little confidence in McCabes’ customer care, both at store level and at head office. It’s not about the refund; it’s about how customers are spoken to, treated, and respected. Unfortunately, based on this experience, I won’t be returning.

The pharmacy at Knocklyon SuperValue is consistently terrible. What is the main service? Filling prescriptions, for the umpteenth time I order a script the day before collection, come at the allotted time, and they haven’t even filled it, I will change pharmacy now as it’s happening too often, brutal service

The pharmacy was full of people and they served me in record time.a world of information if I didn't know better I'd think they where doctor,s amazing.

I ordered a bunch of cosmetics on Saturday, then checked the reviews here and started to worry I'd have problems with my order because the reviews were so bad. I received my order today. I received everything on time, and I found a significant discount on La Roche-Posay cosmetics, so I'm very happy and will definitely be back.

Ordered revive active online for collect ion in dooradoyle store limerick . 17 days later and still not ready . No answer when I try to ring . Terrible service.