McCabes Pharmacy レビュー 11,614

I purchased dental products and I got the wrong products and when I contacted customer service they told me that the products “ ordered “ were out of stock and they would get back to me to resolve this matter . Still waiting . I have dealt with this company for years and never had to return anything , but if something Is not in stock don’t send an alternative. Very poor customer serve 😕

Made an order online, this was for pickup in The Crescent Limerick, Order was taking too long for something that would have been on the shelf, as I heard nothing I cancelled the order and asked for my refund, then 2 days later I was told via email order was ready, I reminded them I was waiting for a refund as they took a week for a simple order, chased refund now for 2 weeks, they must be desperate for €45

I ordered a stomach ulcer test on Monday morning paid €6 express delivery still do not have my item and their customer service team are extremely unhelpful, will not order from them again

9.25 am and McCabes in Castle St Bray still not open
The lovely staff forced to wait outside until the pharmacist arrives. I'm waiting to collect my prescription since 9.00. Head Office in McCabes need to treat their staff and customers better.

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McCabes Pharmacy Woodstown
3.2
(166)

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prescription57
phone30
customer service16
chemist9
+6

Billy Coman
Local Guide·154 reviews·739 photos
9 minutes ago
New
Had to give 1 star as no option to give nine. Service has dropped dramatically since McCabes took over this pharmacy. Too many mistakes being made and now of a more serious nature. You are made feel unwelcome every time you enter the …More

Agnes Meehan Logue
3 reviews
a month ago
I am really disappointed at the repeat prescription service now being offered to all Mark Ellis loyal customers since takeover from McCabe pharmacy. I have attended this chemist for repeat prescriptions monthly for the past thirty years …More
6

Shipeng Li
4 reviews
2 weeks ago
New
I am writing to formally express my deep dissatisfaction with a serious incident that occurred at your pharmacy on 04/06/20250 …More
4

Alex Evers-Donnelly
Local Guide·3 reviews
3 months ago
The level of service here has tanked since taken over by McCabes. It's really disappointing to have lost such a reliable local pharmacy.
My husband just left, and the place is empty except for 1 other customer, with …More
12
Billy Coman
Local Guide·154 reviews·739 photos
9 minutes ago
New
Had to give 1 star as no option to give nine. Service has dropped dramatically since McCabes took over this pharmacy. Too many mistakes being made and now of a more serious nature. You are made feel unwelcome every time you enter the pharmacy, poor assistance no empathy fir customers who are obviously ill or helping loved ones who are. Dreadful administration where you must allow 24 to 48 hours for prescriptions to be filled. This you can manage for repeats but new ones on discharge from hospital or Doctors care not always possible! but they don't CARE! Mislaying prescriptions and as a customer made to feel it's your fault, miscalculation when a new prescription is due to issue, and on and on! But it is serious when wrong prescription is dispensed. Happened to both my wife and I on seperate occasions. No apology even! This is professional misconduct of a most serious nature. And today my wife was being charged for HRT eventhough now eventually free!! Is this fraudulent? We have had enough of this unprofessional and poor customer service. Going elsewhere as soon as current prescriptions run out. If you too are a customer always check what they charge you, keep copies of your prescriptions and check that what you are given is as per your prescription.

McCabes Charlesland. I bought expensive diabetes sensors from this pharmacy who know me well. One of the sensors was faulty and my wife called in to get it replaced. They were rude and offhand to her. They refused to change the sensor in complete breach of the consumer rights act and told us we needed to contact the manufacturers ourselves. With the exception of Mary, staff there are unfriendly. No manager or pharmacist ever comes out to deal with unhappy customers. Very poor customer service.

Noeleen in mccabes Rowlagh, is a true asset to the company, so helpful to everybody, and very pleasant. Goes out of her way to try and help you. Great with elderly too. Very compassionate lady. I always love to see her in shop when I go in. Very efficient.

Avoid the customer service is awful and they refuse to cancel orders and give refunds. I had a very bad experience with this pharmacy recently, i placed an order and contacted customer service the next day to cancel, the item had not been dispatched but they refused to cancel and sent it to me anyway. I refused to accept the delivery as I had advised several times not to send it to me. The package was returned by An Post and I still havent received a refund. The customer service is very poor and I have zero trust in companies that ignore customers requests to cancel orders and send them items against their will.

I wish I had checked trust pilot before I ordered from McCabes Pharmacy. Thinking I was making life a bit easier for myself, I ordered on line and expected next day to maybe 2 day delivery from within Ireland. I ordered on April 24th and I am still waiting. I have contacted them numerous times, just getting a "we" are passing on and hope you get sorted email back. I have pleaded and begged them to please refund me, I spend nearly €100 I am on disability and is a iot of money to me. I am at my wits end and don't know what else I can do I feel they have stolen ftom me. Customer care does not exist. My advice do mot order from this pharmacy. I wish I hadn't. Very distressed customer.

bought online solgar vitamins.
came without the standard heavy duty plastic envelope which secure cap and 'BBE'date.the BBE date was scratched out.contacted company and no response from online team.purchase order no. 773070

Awful customer service. A month since I ordered and no item received I've requested a refund and they just say apologies someone will be in touch but after 5 emails, unanswered phone calls and online form filling, I still have not got item or refund!

Really disappointed in the lack of customer service when purchasing online. I wanted to cancel an order literally 3 minutes after ordering an incorrect product. There was no option to cancel an order and all interaction with their customer care team was with an automated email. Telephoned them where I received an automated answering machine advising me to email them. Sent round in circles. Really disappointing. No room or compassion for human error.

I purchased a bottle of tanning oil online a couple of weeks ago. The product arrived used and dirty. It did not leak in the box as the packaging was perfect. I sent a message along with a photo to which they said they would reply within a couple of days as they are so busy. I never heard back so sent another message in. This reply was apologetic and again said they would be in touch but I heard nothing. All I wanted was a replacement or refund. I will never order from them again. Especially unhygienic as its a pharmacy.

McCabes in Alderwood Springfield are fantastic. Super Staff and brilliant service. They are miles ahead. 5 Stars for them.

I would leave an no star review if possible.
The Lucan branch at Supervalu is a disgrace. I have had on a few separate occasions rang and called instore to order my prescriptions. I went to collect them and they were not ordered, when I went back again, they were not ready and when I went back again the same thing! so 4th time lucky I got my prescription! It's an absolute mess and never an apology to be had, I suggest when you order a prescription you issue a ticket which states the time and date for collection or an order number for those who order over the phone, as often you are just dismissed. My time is as valuable as yours and also I am a customer and your customer service is a disgrace.

I am still waiting on an order that I placed 8 DAYS AGO with "next business day delivery" with no update from customer service despite sending them a number of emails over the past 7 days.
Is it not considered theft when money is taken and no product or seven is provided????

McCabe's in Charlesland, Greystones more often than not forget to put all the prescribed items in the bag when you collect your prescription.
Then they text you to let you know which means you've to go all the way back.
Totally unprofessional.
If they make simple mistakes like this with such regularity, they can't be trusted to do anything more important, such as dispensing correct doses.
I moved elsewhere as there are a lot of other, competent pharmacies in the area.

This place is not ran very well always mixing up ur prescriptions or not aware u sent them in . Then send messages saying to renew , when u have . Then telling u it’s ok . These people are in control of ur meds . They really need to manage better

I collect the same repeat prescription every 2 weeks for the last 6 years. Each time I leave with a negative feeling. The staff are cold, they project every issue onto you, its always your fault etc. There is never enough stock so you must call back another time for the rest of your order, that's another prescription fee for them. Nutgrove is their worst store. Now I have moved to another unrelated pharmacist and the difference is night and day.