Mikes Dive Store レビュー 

2,528
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

As soon as we walked in the door we were asked if we needed help, delightful young lady think her name was Isabelle, she kitted myself and my husband out for a snorkelling trip to Thailand, also givin... もっと見る

5つ星のうち5の評価

Just returned from visiting Mike’s Dive Store to purchase new BCD’s and a variety of other bits for an upcoming dive trip. Had the pleasure of being assisted by Chi who was so friendly, helpful and e... もっと見る

5つ星のうち5の評価

Just amazing service. Had an issue with fins being too big, and had limited time before my dive trip. Email response can within minutes and a call to my phone as well. A return started, another pair... もっと見る

5つ星のうち5の評価

Great prices with speedy delivery. Quick turnaround servicing old kit. Knowledgeable staff, thank you to Rachel and the chap in store (sorry forgotten your name but remember you were doing your divema... もっと見る

企業情報

  1. ダイビング ショップ

さまざまな外部ソースから提供された情報

Mike's Dive Store is the UK's No 1 Dive store. With over 3000 sqft of showroom in London we have everything any diver could ever need. As well as diving equipment we stock snorkelling equipment for adults and kids. Wetsuits for all watersports. We stock all the major brands like Gopro, Suunto, Scubapro, Mares, Aqualung, Apeks and Tusa


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4.8

優良

TrustScore 5段階評価の5

2528件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(2,528)

過去12か月のレビュー数: 133

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5つ星のうち5の評価

Rissa at Mike's Dive Store was super…

Rissa at Mike's Dive Store was super helpful. When I needed reassurance that my new kit would arrive on time for my planned dive, Rissa prioritised my delivery and ensured it was with me in advance of heading out diving. Thanks to Rissa's exceptional service, I managed to not miss out on my planned diving trip. Thanks again, it is very much appreciated!

2026年6月18日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service! Husband and I are new to diving and Tim helped us find the things we needed. He didn't push us towards the most expensive items, or anything beyond what we needed! Thank you, Tim

2026年7月24日
自発的なレビュー
5つ星のうち5の評価

Rachel made it super easy to make an…

Rachel made it super easy to make an order at Mike’s dive store! She was so helpful and her knowledge is really extensive, which is a good thing as these guys stock SUCH a huge range of stuff. It’s impressive!! I wasn’t forced to spend a lot of money either; there was no ‘the more money you spend the better the equipment is’ story. I can’t wait for my husband to receive his birthday mask and snorkel. He’s going to love it. Thanks Rachel, you were brilliant! 😊🤿👌

2026年7月22日
自発的なレビュー
5つ星のうち5の評価

New mask

Went into the shop today to address an issue I had with a mask I bought online that was a poor fit and was uncomfortable and leaked a bit - I was served by Isabelle - she was incredibly helpful and I now have a much more comfortable mask thanks to Isabelle and her knowledge in how masks should fit. Thank you!!

2026年7月18日
自発的なレビュー
5つ星のうち5の評価

Mike Dives Store - What an absolutely fantastic place

What an absolutely fantastic experience! My son and I travelled all the way from Nottingham to visit Mike's Dive Store in London to buy some diving equipment, and it was worth every mile.

Before we travelled, the team went above and beyond by reserving multiple sets of equipment for my son so we could make sure he had the right sizes and the best options available when we arrived. That level of customer service gave us complete confidence that the journey wouldn't be wasted.

When we got to the store, we were greeted by a friendly, knowledgeable team whose expertise was second to none. They took the time to answer all of our questions, explain the different options, and made sure we left with the equipment that was right for us rather than trying to make a quick sale.

The store itself is fantastic, with a huge range of quality equipment and everything beautifully laid out.

A massive thank you to everyone at Mike's Dive Store for making our visit such a positive experience. I wouldn't hesitate to recommend them to anyone looking for diving equipment or expert advice. We'll definitely be back!

2026年7月4日
自発的なレビュー
5つ星のうち5の評価

Excellent Customer Service

Excellent customer service by Greg, a great website which also shows if items are currently in stock, very fair returns policy, and the goods were dispatched on the same day.

2026年7月14日
自発的なレビュー
5つ星のうち5の評価

Assisted by Flo

I was assisted by Flo (hopefully that is the correct spelling). What a super helpful, attentive and knowledgeable chap.
He helped with not just the selection of gear for recreational diving but also gave sound advice for choices as would relate to future tech diving progression. Highly recommend that anyone looking for advice to start the conversation with him.

2026年7月11日
自発的なレビュー
5つ星のうち5の評価

My purchasing experiences with Mikes…

My purchasing experiences with Mikes Dive Store have been overwhelmingly positive and I highly recommend their products and services. I ordered a wetsuit(I'm out of the country) that was too small, and they have made my return and exchange exceedingly easy. I had a replacement in the right size within a few days. I found this store because of their great prices, but I will keep coming back because of the friendly, professional service. I'm so glad I found this company.

2026年7月1日
自発的なレビュー
5つ星のうち5の評価

Excellent Service & Great Selection of Diving Gear!

Fantastic experience from start to finish! The shop has a great selection of diving equipment, and I bought a wetsuit, a BCD, and a few other diving essentials. I’m really pleased with everything. A special thank you to Lily, who was incredibly friendly, knowledgeable, and helped me choose exactly what I needed. Her excellent advice made the whole shopping experience easy and enjoyable. I’ll definitely be back for my future diving gear. Highly recommended!

2026年6月27日
自発的なレビュー
5つ星のうち5の評価

I used Mikes Dive store WhatsApp…

I used Mikes Dive store WhatsApp service and spoke with Rissa. I asked a load of questions regarding the Scubapro 620ti package I was interested in. Every single question was quickly answered which made my mind up that this was the perfect set up for me to pair with my Hydros Pro. Nothing was too much trouble for Rissa and I received the best customer service!

Definitely a 5* star service! Thank you so much Rissa!

2026年6月25日
自発的なレビュー
5つ星のうち5の評価

I wanted to buy a prescription face…

I wanted to buy a prescription face mask, so I contacted the support centre who were brilliant, sent them WhatsApp asking for advice pre ordering, they said if I order it and then send them the order number and my prescription they would double check I had the correct spec, and would fit the lenses in the mask, so was so easy to do, many thanks for all the help, and look forward to receiving it.

2026年6月23日
自発的なレビュー
5つ星のうち1の評価

Unprofessional, Argumentative and NOT Honouring Promises

The correspondence has been consistently unprofessional, and assurances given were not honoured. Next-day dispatch, as advertised and promised, did not occur, and securing the advertised no-questions-asked returns required repeated emails and telephone calls. Furthermore, it took six days to obtain a returns address, unreasonably delaying the exercise of my statutory rights.

2026年6月22日
自発的なレビュー
Mikes Dive Store ロゴ

Mikes Dive Store からの回答

Hi Marko,

Thank you for your message and I hope you are well.

Our apologies for any confusion. Your order was placed on 10th June and was sent on our free delivery service which was chosen by you, this is available for all orders over £50. So you are correct that your order was not sent on a next‑day service as this was not chosen by you at checkout and it carries an additional charge - like all websites. You specifically chose not to take the offer of a next‑day option when offered to you by Customer service?

Rachel contacted you to let you know this and to explain that we could still upgrade the shipment even after the order was placed if you needed the items urgently, to a next‑day service if you wished, but that there would be an additional charge for this premium option.
Your immediate reply to her stated: “Your response was neither helpful nor kind. You argued with a customer… You promise and advertise next day shipment, which you didn’t keep this time.” So not really arguing with you - more just stating the facts to be honest :)

To clarify, we do not advertise a free next‑day delivery service, we never have. We advertise that next‑day delivery is available as a paid upgrade, which is standard practice. Rachel explained this again to you. She also arranged for our warehouse to dispatch your order on Friday 12th — just two days after it was placed and well within the 2–5 working day timeframe of the delivery option you selected.

I am sorry that you feel we did not keep our promises or that Rachel argued with you. We would kindly ask you to re‑read the correspondence, as Rachel’s messages were intended to be helpful and to clarify the situation re the delivery options that we offer :)

Having thoroughly investigated the correspondence as we take our customer service very seriously and checking with all members of the team none of us can see any arguments here :)

If there is anything further we can assist you with, please let us know. And just FYI we fully refunded you for the returned prescription lenses - we normally do not refund prescription lenses which is outlined in our T and C's but in this instance we have made a special allowance as we clearly don't want you to feel that we are 'arguing' with you again over the sake of a £40 order. Not really our style 🙂

5つ星のうち5の評価

I travelled up to London especially to…

I travelled up to London especially to buy a new BCD and absolutely loved the bright spacious shop. Flo, the sales assistant, was so helpful, kind and patient with me as I swanned around the shop trying on various jackets. The colour I wanted was not in store so Flo advised me to go online, which I did and the new one arrived within days.

2026年6月2日
自発的なレビュー
5つ星のうち5の評価

This company really looks after its…

This company really looks after its customers something I personally experienced recently. I purchased and item and when it arrived with me I discovered that it was actually the wrong item. I had opened the package containing the item which is actually outside the returns policy. I contacted The company and explained what I had done and offered to pay for the “ wrong” item but I was asked to return the item to the store. Much to my suprise the correct item arrived within a few days with no charge. The lady at the company who dealt with my problem was very professional and polite. I would highly re commend this store to divers looking to purchase diving equipment…….Brilliant service, thank you👌

2026年6月16日
自発的なレビュー
5つ星のうち5の評価

fabulous customer service

I was trying to order some sweet dive equipment from Dubai but was having issues with my online order. I reached out to the store over WhatsApp and Rachel was super helpful and sorted my order out for me so I could collect it when I visit London next week. She was super helpful, cheerful and efficient. This is the second time I’m buying equipment from Mikes and every time I’ve had a great service experience with their staff. they have a wide selection of the best equipment. I will be back for more.

2026年6月20日
自発的なレビュー

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