I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... もっと見る
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レビュアーのコメントを見てみましょう
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... もっと見る
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Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... もっと見る
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Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... もっと見る
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企業情報
当該企業による記述
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
当該企業による記述
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
連絡先
PO Box 725369, 31139, Atlanta, 米国
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
ほぼ満足
304件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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My car was stolen :( however
My car was stolen :( however, Ian had a really calm energy and about himself. It made me panic less.
2025年12月16日
自発的なレビュー
Mile Auto からの回答
Hi Ashley - ugh, a stolen car can be such a pain and very disconcerting. We are so glad that Ian was able to help you. He is amazing and a valued member of our claims team. We will pass along your kind words. Thank you for your review on Trustpilot. Warmly, Mile Auto Customer Success
Ian was great and fully understood my…
Ian was great and fully understood my situation and helped me through the entire process
2025年12月15日
自発的なレビュー
Mile Auto からの回答
Hi Garett - thank you for your review on Trustpilot. Ian is indeed "great" and a trusted member of our Mile Auto claims team. We are so glad to hear that he was helpful. That's why our entire claims team is here - to help our members through the bumps in the road. Best regards, Mile Auto Customer Success
Now it's more expensive
Now mile auto is charging arm and leg and very expensive for my ocasion drive on the weekends tesla. It's charging triple around 300$/a month. My car payment including gap insurance around $ 500.00/ a month. Insurance cost is almost the same as purchasing another new vehicle. Secondly used tesla value i bought isn't a Ferrari it's only $ 20,000. Thirdly I don't have tickets or accidents. Lastly I'm not an 16 to 25 age bracket I'm already over the hill with 65 years of driving experiences. I have asked them if the premium change by raising high deductible from 500 to 2000 or moving to out of city and they said " not significant change." Conclusion it's too high i may ditch the tesla.
2025年12月14日
自発的なレビュー
Mile Auto からの回答
Dear Mr. Tran - we note that you made this same complaint about 3 weeks ago. At that time, we explained as follows:
"Hello Mr. Tran - we have reviewed the information referenced here on Trustpilot. The cost of insuring a vehicle depends in large part of the value of the vehicle being insured. In your case, you changed from a vehicle that was about 20 years old to a much newer and more valuable vehicle - a Tesla. As a result, that vehicle is more expensive to insure. With our pay-per-mile insurance, there is a base rate based on non-moving risks to your vehicle - such as theft. If the Tesla is not being driven, you will save money on your insurance because the mileage portion of your policy premium will only reflect the miles actually driven each month. We appreciate you trusting Mile Auto for your auto insurance coverage. Feel free to reach out to us if you have any questions. Sincerely, Mile Auto Customer Success"
Feel free to reach out to customersuccess@mileauto.com if you'd like to discuss further. Thank you.
Helpful!
I forgot to update my bank information when I switched banks so payment didn't happen. I didn't find oit because I hadn't checked my emails due to working so much OT at work. Then my old bank called to tell me that they received the payment request. I called and the gentleman on the phone was amazing in helping me get my account straitened out.
2025年12月12日
自発的なレビュー
Mile Auto からの回答
Hi Tateka - thank you for your review on Trustpilot. We are so pleased that our customer care team was able to help get your account straightened out. We appreciate your feedback. Feel free to reach out at any time. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Very satisfied
Very satisfied ! Izza does a very good job taking care of my needs. Ive only had this insurance for 4 months and I am happy with everything! Izza is a gem! She is quick and to the point. Very satisfied!
2025年12月12日
自発的なレビュー
Mile Auto からの回答
Hi Ken - thanks for your review on Trustpilot. Yes, Izza is indeed a gem; always responsive, efficient and kind. We are so glad she was able to help you with your policy. Thank you for being a part of the Mile Auto family, and feel free to reach out anytime we might be of assistance. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Mile Auto からの回答
Hi Margie - thanks for your review on Trustpilot. We are grateful for your feedback, and truly appreciate your kind words. We work hard to provide high-quality insurance at a fair price. Wishing you and yours a wonderful holiday season. -Mile Auto Customer Success
Mile Auto からの回答
Hi Lindsey - thank you for your review on Trustpilot. It is never fun to experience a claim, so we are pleased that our highly-trained claims team was able to make the process easy for you. Thank you for being an important part of the Mile Auto family. Warmest wishes for a pleasant holiday season. -Mile Auto Customer Success
Ian helped me with this call regarding…
Ian helped me with this call regarding our last claim and was super sweet, helpful, and to the point. I would definitely want him to help me if I call back with any help or questions, if you can could you tell him I said thank you!
2025年11月20日
自発的なレビュー
Mile Auto からの回答
Hi Jeshea,
Thank you for sharing this! We really appreciate your kind words and we’re so glad to hear that Ian made your experience smooth and supportive. It means a lot to know our team is making a positive difference for you.
If you ever have questions or need help again, we’re always here.
Warmly,
- Mile Auto Customer Success
I really appreciate the help I received…
I really appreciate the help I received from Kydle today! He was very courteous and knowledgeable! I love Mile Auto!
2025年11月16日
自発的なレビュー
Mile Auto からの回答
Thank you so much for sharing this! We’re thrilled to hear that Kyle was able to take great care of you. Providing courteous and knowledgeable support is exactly what we strive for, and it means a lot to know your experience reflected that.
We truly appreciate you being part of the Mile Auto family! 💙
- Mile Auto Customer Success
Great Experience
I’ve been very happy with my experience so far. The thing I appreciate most is that Mile Auto respects my data privacy and doesn’t harvest my information like every other insurance company. My rates are very fair and I'm paying less than I did with StateFarm.
Whenever I’ve needed assistance, the customer care team has been super helpful and quick to get things sorted. I haven’t had to file a claim yet, but based on how the rest of my interactions have been, I’d expect their claims department to be just as professional and reliable. Overall, a great experience and I’m glad I made the switch.
2025年11月1日
自発的なレビュー
Mile Auto からの回答
Hi Travis, thank you for taking the time to share your experience! We’re so glad to hear that you’re happy with your coverage and that our commitment to privacy and customer care stands out. It’s great to know you’re saving compared to your previous insurer and that our team has been able to support you quickly when needed. We appreciate you choosing Mile Auto and trusting us with your policy!
- Mile Auto Customer Success
Ms. Tiffany phenomenal!
Ms . Tiffany was truly amazing! She showed how much she cared about her position took the time to communicate effectively with me and answer every question and concern I had ! She was extremely patient with me and went over and beyond her expectations! Ms . Tiffany truly deserves a raise and acknowledgment! Ms . Tiffany thank you so much for your help ! Please give her a raise !!! God bless
2025年11月4日
自発的なレビュー
Mile Auto からの回答
Thank you so much, Aliah! We’re thrilled to hear about your experience and appreciate you taking the time to share it. We couldn’t agree more! Tiffany truly is phenomenal! We’ll be sure to pass along your kind words and recognition to her. Your feedback means a lot to our team. 💛
- Mile Auto Customer Success
Friendly professional people
Friendly professional people. Everyone I spoke with had a great personality. Very happy to use your company’s products.
2025年11月5日
自発的なレビュー
Mile Auto からの回答
Thank you, Dawrl! We’re so glad to hear you had a great experience with our team. Providing friendly, professional service is something we take pride in, and your kind words mean a lot!. We appreciate you being part of the Mile Auto family!
- Mile Auto Customer Success
Rosario was very helpful with helping…
Rosario was very helpful with helping me determine how to move forward with my monthly policy. He gave clear concise options and made the process super easy. Thanks for your help!
2025年11月4日
自発的なレビュー
Mile Auto からの回答
Hi Jalina,
Thank you so much for taking the time to share your experience! We’re so glad to hear that Rosario was able to provide clear options and make the process easy for you. We appreciate your kind words and your trust in Mile Auto.
- Mile Auto Customer Success
Five Stars for Mile Auto!
I want to take a moment to thank the Mile Auto Customer Care Team for their outstanding service! They truly went above and beyond to help me. Ilse was incredibly attentive, informative, and understanding of my situation.
Mile Auto showed great kindness by granting me a one-time courtesy reinstatement, which allowed me to get back on track with my auto policy. Their compassion and flexibility really made a difference.
Mile Auto is a fantastic insurance company, and I highly recommend them! Their entire Customer Care Team genuinely supports you and works with you when life happens.
Thank you, Mile Auto!
—Jocelyn Sierra
2025年10月23日
自発的なレビュー
Mile Auto からの回答
Thank you, Jocelyn! We’re so grateful for your kind words and thrilled to hear that Ilse and our Customer Care Team were able to support you when you needed it most. Your feedback means a lot to us. We’re always here to help whenever life happens.
- Mile Auto Customer Success
Kimberly did an excellent job getting…
Kimberly did an excellent job getting me quoted for insurance. She was Very professional and talked me through the whole process. I would highly recommend her!
2025年10月14日
自発的なレビュー
Mile Auto からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took great care of you and made the process easy to understand. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing Mile Auto!
- Mile Auto Customer Success
Jose was extremely patient
Jose was extremely patient, knowledgeable and helpful. Giving my Dad and I exceptional customer service and support!
2025年10月21日
自発的なレビュー
Mile Auto からの回答
Hi T.M.,
Thank you for sharing your kind words! We’re so glad to hear that Jose provided you and your Dad with exceptional support and service. We’ll be sure to pass along your appreciation to him.
- Mile Auto Customer Success
The customer service representative was…
The customer service representative was very helpful. Very knowledgeable on how to help me greatly appreciate the good customer service.!
2025年10月17日
自発的なレビュー
Mile Auto からの回答
Hi Denise,
We’re so happy to hear that you had a great experience with our team! Providing knowledgeable and caring support is something we take pride in, and your kind words mean a lot.
– Mile Auto Customer Success
Excellent experience.Kimberly was…
Excellent experience.Kimberly was fantastic, made the whole process.Super simple thank you very much
2025年10月16日
自発的なレビュー
Mile Auto からの回答
Thank you so much, Doug! We're thrilled to hear you had an excellent experience and that Kimberly made everything simple and seamless. We truly appreciate you taking the time to share your feedback!
- Mile Auto Customer Success
Mile Auto からの回答
Hi Emmanuel,
We take feedback like this seriously and want to understand what specifically led to your experience. Could you please share more details about what happened so our team can review and address it? Without additional context, it’s difficult for us to investigate and ensure the situation is resolved appropriately.
You can reach us directly at customer.success@mileauto.com. We would be happy to discuss your particular situation further.
Thank you,
Mile Auto Customer Success
I had a small banking error and my…
I had a small banking error and my payment will be due before the end of the month. I will not have my card until at least the third or fourth of next month I spoke with.ilse and she was extremely helpful. Listen to my issue had me on hold for maybe a minute came back had an answer that worked for both of us and I am extremely happy. I’ve been with them over a year. I’ve had a couple talks with several people there always polite, always professional great place to be
2025年9月26日
自発的なレビュー
Mile Auto からの回答
Hi Frank,
Thank you so much for taking the time to share your experience with us. We’re grateful to have had you with Mile Auto for over a year, and it means a lot to hear that our team has been consistently helpful and professional along the way.
We’ll be sure to pass your kind words along to Ilse. She’ll be delighted to know she was able to make things easier for you. We’re honored to have your trust and look forward to continuing to take good care of you.
With gratitude,
Mile Auto Customer Success
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