I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... もっと見る
企業が回答しました
Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... もっと見る
企業が回答しました
Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... もっと見る
企業が回答しました
企業情報
当該企業による記述
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
当該企業による記述
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
連絡先
PO Box 725369, 31139, Atlanta, 米国
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
ほぼ満足
304件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mile Auto からの回答
Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success
I had a serious auto accident and it…
I had a serious auto accident and it was very devastating. I spoke to 2 Mile Auto reps immediately after and they helped guide me in what to do and when. Then Tiffany from claims followed up with me later in day and she was amazing. Kind. Helpful and took extra time to reassure me all would be ok. I feel like she is a friend! I’m grateful for all the assistance I received and I have confidence all WILL BE OK!
2026年3月1日
自発的なレビュー
Mile Auto からの回答
Hi Kelli -thanks for your review on Trustpilot, and we are sorry to hear about your accident. The true test of an insurance company is how you are treated when you need to make a claim. Tiffany is indeed amazing, and we are pleased that she was able to help you and to reassure you. The whole claims process can be confusing and having someone like Tiffany to guide you through it makes all the difference. Thanks for being part of the Mile Auto family, and take care. -Mile Auto Customer Success
Fin is awesome he handled everything in…
Fin is awesome he handled everything in a timely manner!
2026年3月4日
自発的なレビュー
Mile Auto からの回答
Hi Inez - thanks for your review on Trustpilot, and thanks for being part of the Mile Auto family. Fin is indeed awesome, and we are so glad he was able to help you quickly and efficiently. Drive safely! -Mile Auto Customer Success
Good stuff
Honestly? I work five minutes from home and am very much a homebody. This was the cheapest option BY FAR and worked exactly as I needed it to. That being said, if you drive even a "normal" amount, expect the rates to be much higher. A $140 bill can very quickly turn into a $190 if you don't pay attention. Again, I wouldn't call this a fault, just a heads-up.
The customer service was always professional and speedy.
2026年3月3日
自発的なレビュー
Mile Auto からの回答
Hi Troy - thanks for your review on Trustpilot. And also, thank you for helping to educate potential customers on how it works. We are built for drivers who typically drive less than 10,000 miles per year, and the less you drive, the more you save. However, since we are pay-per-mile, the opposite is also true: the more you drive, the more you will pay. So, as you said, it's important to understand how much you drive since the amount you pay monthly can go up and down, depending on the miles you drive. It's kind of like your electric bill - you pay a base monthly amount and then the bill varies based on exactly what you use. We appreciate having you as a part of the Mile Auto family, Troy! -Mile Auto Customer Success
She was patient and kind
2026年3月3日
自発的なレビュー
Mile Auto からの回答
Hi Joshua - thanks for your review on Trustpilot. We are pleased that you've experienced the kindness and patience of our team members. Everybody deserves to be treated with kindness and respect. We are glad to have you in the Mile Auto family. -Mile Auto Customer Success
CAN'T CANCEL MY INSURANCE. WORST CUSTOMER SERVICE. FRAUD
I BELIEVE ALL GOOD REVIEWS ARE WHAT THEY MAKE THEMSELVES!
I wish I could give this company 0 stars. This company is a scam. I called customer service to cancel my insurance plan. The company confirmed and sent a confirmation email. However, the following month I was still charged to renew the plan. I called a second time to complain, and they said they would cancel and send me an email. I said they had already done that, so why were they still charging me? I want my money back. They hung up. What's going on if this isn't a scam?
I am calling my bank to dispute the transaction, and report that is a fraud!
2026年3月3日
自発的なレビュー
Mile Auto からの回答
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
Can’t cancel my policy. They autocharged
I called them to cancel my policy, and get an email to confirm that. However they still autorenew it and charged me. No way to cancel. Absolutely fraud!
2026年3月2日
自発的なレビュー
Mile Auto からの回答
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
Ian was very helpful and very polite
Ian was very helpful and very polite. Made the whole process very easy. Thank you !
2026年3月2日
自発的なレビュー
Mile Auto からの回答
Hi Heather - thank you for your review on Trustpilot. We are pleased that Ian was able to assist. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Very patient and understanding with my…
Very patient and understanding with my needs. Took the time to explain every single coverage. Please give this man a raise!!!
2026年2月27日
自発的なレビュー
Mile Auto からの回答
Hi Deshaundrell - thanks for your review on Trustpilot. We are glad that one of our in-house licensed agents was able to clearly explain your coverage options and to take the time of understand your auto insurance needs. We are pleased to have you as a member of our Mile Auto family. -Mile Auto Customer Success
Ian was wonderful very compassionate…
Ian was wonderful very compassionate and understanding. He was very helpful in my stressful time completing my claim and getting everything taken care of. He answered all of my questions and put me at ease. Thankful for him.
2026年2月27日
自発的なレビュー
Mile Auto からの回答
Hi Jasmine - thanks for your review on Trustpilot. Dealing with an accident is always a challenge, and we are so pleased that Ian was able to help out with the claims process. He is a key part of our Claims team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
The young woman was so pleasurable and…
The young woman was so pleasurable and through an overall great experience
2026年2月25日
自発的なレビュー
Mile Auto からの回答
Thanks for your review on Trustpilot. Our customer care and claims teams work hard to make sure your interaction with Mile Auto is a great experience. We are glad your interaction was a pleasant one. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Klyde is Great & Mile Auto too!
Klyde's clear communication and knowledge were top notch and he was ready with an email workaround when the text service wasn't coming through. He made adding a driver to my policy fast and easy Thank you!
2026年2月20日
自発的なレビュー
Mile Auto からの回答
Hi JB - thanks for your review on Trustpilot, and your kind compliment regarding Klyde. He is indeed "top notch" and we are so glad he could find a workaround for you. We all need more "Klyde's" in our everyday lives. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Tammy my agent is absolutely wonderful
Tammy my agent is absolutely wonderful. She is always friendly even when she under the weather. Always so helpful
2026年2月20日
自発的なレビュー
Mile Auto からの回答
Hi Wayne - thanks for your review on Trustpilot. Yes, we think Tammy is wonderful too. She is always there to go the extra mile. So glad she was able to help you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
Mile Auto からの回答
Hi Lorraine - thanks for your review on Trustpilot. We make great efforts to provide clear information for those interested in Mile Auto, and our team strives to be helpful to our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Try .iles Auto Insurance…you wont be disappointed
I found Miles Auto insurance at a time when my perfect driving record/report was still not getting me better rates. I had no accidents, no claims and a qualified defensive drivers course. I've been with Miles Auto insurance for a year now and love that I am only charged for miles I actually travel. My rate is still less expensive with Miles Insurance!
2026年2月16日
自発的なレビュー
Mile Auto からの回答
Hi Liz - thanks for your Trustpilot review. Our customers appreciate being charged for the miles they actually drive - kind of like your electric bill. The less you use, the less you pay. Makes sense, and gives our customers control over their auto insurance costs. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
MileAuto meets my needs
I drive my car very little anymore. I looked for an insurance company where I could only pay for the miles I drive. I found MileAuto. They are kind and helpful and gave me the insurance for which I was looking.
2025年8月12日
自発的なレビュー
Mile Auto からの回答
Hi Cindy - thanks for your review on Trustpilot. Mile Auto was created for people like you who are not driving much. We are so glad it fits your lifestyle, and that our team was helpful. Thank you for being part of the Mile Auto family! -Mile Auto Customer Success
Angelica of Mile Auto replied within…5 minutes.
Angelica of Mile Auto replied within minutes of receiving my concerned email regarding the cost of my bill after just renewing my policy for the first time. She went straight to the point and explained fully why my bill became higher and when she pointed out how my policy had dropped over $20 over all, I realized I should have taken a closer look at my renewal paperwork, save Angelica the trouble!
2026年2月10日
自発的なレビュー
Mile Auto からの回答
Hi Amanda - thanks for your review on Trustpilot. We are pleased that Angelica was able to help clear things up. Feel free to reach out to our Customer Care team at anytime. We are glad you are part of the Mile Auto family! -Mile Auto Customer Success
Great Customer service!!!!
2026年2月9日
自発的なレビュー
Mile Auto からの回答
Hello Mr. Momon - thanks for your review on Trustpilot. Our Customer Care team works hard to treat each of our customers like we would like to be treated. We are glad to see that you liked the service you received. That's our goal! Have a great day, and thanks for being a part of the Mile Auto family. -Mile Auto Customer Success
Fast and efficient!
2026年2月6日
自発的なレビュー
Mile Auto からの回答
Hi Belisa - thanks for your kind review on Trustpilot. We make every effort to make our processes quick and hassle-free, so thanks for your input. We have more new technologies coming soon, and we hope it make things even better for our customers like you. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
MileAuto and Ms. Izza are SuperAwesomeFantastic!
MileAuto has been, and still is, the best option of auto insurance for me. Today, Ms. Izza was very helpful in solving a policy issue for me. Thank You! Ms. Izza, and Thank You! MileAuto, for always being there when I need you.
I highly recommend MileAuto.
2026年2月6日
自発的なレビュー
Mile Auto からの回答
Hi Tony - thank you for your SuperAwesomeFantastic review on Trustpilot. You are very kind. And Ms. Izza is an outstanding member of our team, so we are pleased she was helpful in solving your policy issue. We empower all our team members to provide the assistance our valued customers (like you!) need. Thank you for being part of the Mile Auto family, Tony! -Mile Auto Customer Success
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