I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... もっと見る
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レビュアーのコメントを見てみましょう
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... もっと見る
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Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... もっと見る
企業が回答しました
Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... もっと見る
企業が回答しました
企業情報
当該企業による記述
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
当該企業による記述
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
連絡先
PO Box 725369, 31139, Atlanta, 米国
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
ほぼ満足
304件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I just experienced the best customer…
I just experienced the best customer service ever with Mile Auto...they really do care about their customers!!!
2026年2月2日
自発的なレビュー
Mile Auto からの回答
Hi Charles - thanks for your review on Trustpilot. Our Customer Care team members really care about our customers, and we appreciate you recognizing that. Thank you for being a valued member of the Mile Auto family! -Mile Auto Customer Success
First id like to say your guys online…
First id like to say your guys online says the claims department is open 24/7 that is a lie and ive been calling for 45 minutes I would hit 2 to start a claim and it would play music for almost 20 minutes then hang up talked to a guy name Matt and he helped me get connected to Ian and Ian done a great job helping me resolve my issue but they need to update the online and make it not such a hassle just to talk to someone in the claims department
2026年2月4日
自発的なレビュー
Mile Auto からの回答
Hi Bobby - thanks for your review on Trustpilot, and a special thank you for identifying an error on our website, which has since been corrected. Several years ago, we used a 3rd party to take initial after-hours claims calls, but quickly learned that their definition of "customer care" and ours was completely different. As a result, we continued to offer 24/7 post-accident rental car dispatch, but changed our in-person claims intake procedure to 9am to 6pm throughout the continental USA, and then added 24/7 claims intake via a claims reporting form on our website. When we made that change, we attempted to make all the changes on our website accordingly, but you found the one instance where this change was not made. And, we greatly appreciate you bringing this to our attention. With regard to your claim, we are pleased that Ian was able to assist with resolving your issue - thank you for complementing him. He is a key member of our claims team. Thank you for being a member of the Mile Auto family - and for bringing the website issue to our attention. Drive safely. -Mile Auto Customer Success
Excelente servicio al cliente
Excelente servicio al cliente! Aparte me he ahorrado mucho estos años a comparación de muchas aseguradoras. También los reclamos han sido de buena experiencia.✅
2026年2月3日
自発的なレビュー
Mile Auto からの回答
Hola César - gracias por tu reseña en Trustpilot. Nos alegra que nuestro equipo te haya ayudado. Gracias por formar parte de la familia Mile Auto. -Mile Auto Customer Success
Clyde was fantastic
Clyde was fantastic! He helped me reinstate my insurance after an oops on my part. Very professional and patient 👌
2026年2月2日
自発的なレビュー
Mile Auto からの回答
Hi Vanessa - thanks for your review on Trustpilot. We all have an "oops" now and then. So glad Clyde was able to take care of things for you. Drive safely! -Mile Auto Customer Success
Great customer service and was able to…
Great customer service and was able to get my policy up and running again with no issues. Been with this insurance company for over a year and never have any problems with them. I highly recommend mile auto to anyone looking to save money on car insurance.
2026年1月27日
自発的なレビュー
Mile Auto からの回答
Hi William - thanks for your review on Trustpilot. Our team works hard every day to try to make working with Mile Auto a problem-free experience. Hopefully, being a part of the Mile Auto family is more than just saving money, but is instead working with people you trust and who care about you. Drive safely. -Mile Auto Customer Success
Saving $$
Doing things online won't work but if you call, a rep will help you patiently. The savings are worth any glitches seeing as I only drive about 1000 miles a year.
2026年1月26日
自発的なレビュー
Mile Auto からの回答
Hi MH - thanks for your Trustpilot review. We are glad one of our licensed agents was able to assist you. At 1,000 miles per year, Mile Auto's pay-per-mile policies are an ideal fit for your low-mileage lifestyle. Stay safe! -Mile Auto Customer Success
Love this company it’s been so great to…
Love this company it’s been so great to me and customer service is always superb Clyde was a wonderful agent
2026年1月23日
自発的なレビュー
Mile Auto からの回答
Hi Rodmika - thanks for your review on Trustpilot. We are pleased to know that Clyde has provided excellent service for you. He is a great listener, and really cares about our customers. Thanks for being a part of the Mile Auto family! -Mile Auto Customer Success
Hey good day
I’m Abdul, I contacted MileAuto relating to a problem I was facing on my policy and I was luckily to have Ian on the call who walked me through all the process and made sure everything was successful fixed. He’s a real definition of a good person who is humbly available and ready to help you to have your needs and wants solved.
2026年1月22日
自発的なレビュー
Mile Auto からの回答
Hi Abdul - thanks very much for your kind review on Trustpilot. We are so pleased to hear that Ian was able to provide the assistance you needed. He is an outstanding example of the dedication our team members show to support the needs of our customers. Thank you for being an important part of the Mile Auto family! Drive safely. -Mile Auto Customer Success
Klyde responded to me very quickly
Klyde responded to me very quickly. That is great customer service when you get a quick reply as well as any follow up replies!
2026年1月20日
自発的なレビュー
Mile Auto からの回答
Hi Sandy - thank you for your kind review posted on Trustpilot. We are thankful to have Klyde as a key part of our Customer Care team. He embodies the sincere care that we like to show all our customers. Thanks for sharing your experience and for being part of the Mile Auto family! -Mile Auto Customer Success
Ian was super helpful
Ian was super helpful ! He made filing my claim simple and straightforward.
2026年1月19日
自発的なレビュー
Mile Auto からの回答
Hi Deanna - thanks for sharing your review on Trustpilot. The claims experience can be frustrating and confusing. We are pleased that Ian was able to help you navigate the process. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
What a wonderful experience with Klyde…
What a wonderful experience with Klyde at Mile Auto! I have two vehicles with miles auto right now and both of them are above 200k in mileage. Why is that important. I switched progressive that was charging me an arm and a leg and honestly one of these cars goes down as it is kind of like a family heirloom.
I’m grateful to Mile Auto for providing with one courtesy month to try my best and get the truck started again. It helps me also have a deadline to fix it.
I am very grateful for the opportunity to have a company that is understanding and charges based off how far you go rather than an annual fee or monthly fee.
And I haven’t used them for accidents yet. Knock on wood and praying we don’t have that happen with these cars. If it does I will send a new email with feedback on that experience.
2026年1月16日
自発的なレビュー
Mile Auto からの回答
Hi Tyse - thanks for your review on Trustpilot. We are glad that Klyde was able to help you juggle your policy while you get your truck back in operation. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Great Customer service from Jose A
I called Milesauto with an issue concerning my policy statement
Mr. Jose A. was very patience with me.
He was able to explain the new terms of the policy and helped me to understand the new policy. Great customer service from Mr Jose A
Thank you again for outstanding customer service
2026年1月13日
自発的なレビュー
Mile Auto からの回答
Hi Bruce - thank you for your review on Trustpilot. Feedback from our customers in key for us to continuously improve our products and services. We are glad that Jose was able to assist you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
Excellent customer service..so glad I…
Excellent customer service..so glad I signed up for mile auto...thank you
2026年1月12日
自発的なレビュー
Mile Auto からの回答
Hi Suzy - thanks very much for your review on Trustpilot. Our Customer Care team works hard to provide outstanding service to our customers and those considering pay-per-mile insurance. Thank you for being part of the Mile Auto family! -Mile Auto Customer Success
They are very accommodating and I am…
They are very accommodating and I am very happy with MileAuto
2026年1月6日
自発的なレビュー
Mile Auto からの回答
Hi Calomira - thanks for your review on Trustpilot. Our customer care team members make every effort to accommodate the unique needs of each of our customers, and we are thankful that you are happy with our service. Our efforts on your behalf are just beginning, and we appreciate you joining us for the journey. Best wishes for a great 2026. -Mile Auto Customer Success
I contacted Mile Auto to file a claim…
I contacted Mile Auto to file a claim for an injury accident. I could not have been treated any better. Their representative Derek Moon was very polite, professional and attentive. He went beyond in assisting me to gather the information I needed. If he is an example of this company, you can't go wrong insuring with them. Thank you, Derek and Mile Auto.
2025年12月31日
自発的なレビュー
Mile Auto からの回答
Hi Frank - thanks very much for your review on Trustpilot. Feedback from customers is a key training mechanism for all our team members, so we take it seriously. An injury accident is a stressful event, and we are pleased that Derek provided the support you needed (and deserved). He is an important part of our claims organization here at Mile Auto. Best wishes for a safe 2026. -Mile Auto Customer Success
The representative was very kind and…
The representative was very kind and knowledgeable. Adding my other vehicle was very quick and I received all my documents in my email before the call was over. She gets 10 out of 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
2026年1月6日
自発的なレビュー
Mile Auto からの回答
Hi Emily - thank you for your kind review on Trustpilot. We are pleased to hear than your Mile Auto representative was kind and knowledgeable. We would like to think that you would get that same level of service from each member of our Customer Care team. And, we certainly love TEN STARS! That makes us happy. Thank you for being a part of the Mile Auto family. Drive safely! -Mile Auto Customer Care
Ian helped me a lots to submit a claim
Ian helped me a lots to submit a claim. Great customer service
2025年12月30日
自発的なレビュー
Mile Auto からの回答
Hello Huy - thanks very much for your kind review on Trustpilot. Reviews help us recognize our outstanding team members, and also help us to keep improving our company. Ian is such an important part of our claims team, and we are pleased he was able to assist you. Be safe, and thanks for being a part of the Mile Auto family! -Mile Auto Customer Success
Tiffany Shockley is just amazing
Tiffany Shockley is just amazing, I work in the customer service field, and I know exceptional customer service when I see it. I was so stressed about this whole ordeal, but Tiffany made it easy and painless. I salute Tiffany for being a great representative of this company.
2025年12月26日
自発的なレビュー
Mile Auto からの回答
Hi Bernando - Hope you are enjoying a pleasant holiday season. Yes, Tiffany is "amazing," and we appreciate you sharing your experience on Trustpilot. An auto insurance claim can indeed be stressful, but our professional claims team certainly makes every effort to reduce the challenges related to the process. Thank you for being a valued member of the Mile Auto family. Warm regards, Mile Auto Customer Care
Klyde was very professional and…
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly great to see such high level Customer service and Klyde should be the lead example for everyone else at Mile Auto to follow.
rgds,
Matthew
2025年12月19日
自発的なレビュー
Mile Auto からの回答
Hi Matthew - thanks for your kind note, and for your review on Trustpilot. Klyde is a key part of our Customer Care team, and we are so pleased that he was able to assist you. We will let Klyde know of your stellar review. He is, indeed, an excellent leader and example among our Customer Care team members. Wishing you and yours a blessed holiday season. -Mile Auto Customer Success
Tiffany Shockley, Customer Service Extraordinaire
The person who made this experience so memorable is Tiffany Shockley. She was patient, championing our needs without in the least being difficult; she explained complicated issues to make them easy to understand. She is such a credit to the Mile Auto organization. Tiffany is a go-getter with the perfect customer service orientation and attitude. One of the best I have ever encountered. I cannot speak highly enough of how Tiffany advocated, explained, and worked to make the difficult process of an accident more comfortable. I have no qualms about recommending Mile Auto based on dealing with Tiffany Shockley.
2025年12月13日
自発的なレビュー
Mile Auto からの回答
Hi Barry - thanks for your kind review on Trustpilot. Yes, Tiffany is incredible, and a key member of our Claims Assistance team. We are thankful she was able to help make the uncomfortable claims experience better for you. We will be sure to share your wonderful comments with her. She is a true asset for Mile Auto and our customers. Thanks for being a part of the Mile Auto family, and warmest wishes for a blessed holiday season. - Mile Auto Customer Success
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