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this is now the third payout in a row that has taken over five days when the site promises two, £45 this time, and every single time the chat will not call it anything other than a busy period.

four messages over two days about one pending cashout, four different agents, and each of them opened by asking me to set the whole thing out again. nobody can see what the last one has typed.

Adam said the bonus would be credited once the deposit cleared. deposit cleared while i was doing the school run. no bonus. asked again the next day and was told the offer was single use, which it was.

£100 out
sat pending for five days
approved
then pending again for two more. paid on day eight! the cashier page still says most withdrawals complete inside 24 hours of the request being put in

didnt know you had to switch off the reverse withdrawal thing, so my £90 went back into the balance overnight and i played some of it. thats not flagged anywhere obvious.

they let you request a payout with a bonus balance still live, then void the wagering when it processes... found that out with £48 gone and a one line email after the fact.

four days from claiming to the bonus actually landing, and the reason given was a manual review of the promotion on my account. nothing on the offer page mentions a review, and the wagering clock had started running by then

right so the deposit limits are easy enough to find, credit for that. the problem is lowering one applies at once while raising it takes 24 hours, and neither is written down anywhere.

the deposit went through on the second attempt but the first one had already left my card, so for about two hours during work i had paid twice and the balance only showed one.

Emma was patient and did not rush me, credit for that. but the answer to why £70 had come back into my balance was that the payment had been returned, with nothing about who returned it or why.

the bingo side is fine and i have no issue with the rooms, but the slots list is a mess. duplicate tiles, games that open a different title entirely, and a new releases row that has not been touched since the middle of last month.

the cashier page on the browser shows a withdraw button and the app version does not, same account and same balance on both. one of the two is wrong and nobody will say which.

didnt know you could lose a bonus by asking for a withdrawal. the £45 balance had bonus money mixed into it, the request stripped it out, and there was no warning on the confirmation screen at all.

i did not know a game could sit in the lobby without being playable, so i spent a while assuming i had broken something on my account before support said it was a licence thing.

forty minutes of spins on Eye of Horus and the wagering counter had not moved a penny, turns out that title contributes nothing at all, and the exclusion is on a page the offer never links to.

timed how long the lobby took, kettle on. eleven seconds cold, six after that, and about four once it had settled.
the site claims it is optimised for mobile, which it is not.

four titles i had in favourites stopped opening on the 9th. the tiles are still there, the search still finds them, and tapping any of them gives the same unavailable message. so why leave them in the lobby at all?

game froze on the feature round. refreshed. the balance was right but the feature had gone and the history showed the spin as COMPLETE with a win of nothing recorded against it.

the reality check interrupts every 60 minutes and the only options are CONTINUE or view history, and you cannot actually stop from that box, which rather undermines the point of it.

i did not know they could ask where the money came from. that arrived as an email on the 9th, after the £120 withdrawal had already been sat pending for 4 days with no word