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Chloe was straight with me about the delay, more than the emails managed. what she could not explain is why a 5th document was wanted on an account verified in March and used for deposits every week since.

was on chat twenty minutes into my lunch break and lost the whole thing when the wifi in the canteen dropped. no transcript, no email, and the cashout query went nowhere.

Katie was helpful on the app chat and got the deposit traced inside ten minutes, no complaint there. the problem is the app then lost the conversation, so when it happened again a week later i started from nothing.

the underlying games are solid and the providers are the usual reliable ones, so the fault is clearly in the wrapper. the balance updates on a poll rather than live, the session drops on idle, and the history writes late.

the mobile cashier and the desktop cashier show different minimums, £10 through the app and £20 in a browser, and the app let me request £15 then bounced it back with an ERROR two days later and no note of any kind.

checked the paytables on three video poker variants over breakfast and two of them are the same game with different art, and the third has a schedule that does not match the one in the game info panel!

set a 7 day cool off on the 4th
got a promotional email on the 5th about a £20 bonus. got another on the 7th
the cool off was live on the account the whole time and nobody stopped the emails

the app forgets the stake and the autoplay setting every time it closes, and it closes itself whenever the phone gets a call. so a session on the bus means resetting everything three or four times over.

the site is quick and the games load, no complaint there. what fails is the balance, which was £24 out between the header and the cashier for most of an evening and then fixed itself with nobody saying a word

the site runs well and the deposit was instant, credit for that. the bonus attached to it had a max stake of £2 that is not on the offer page, and one £3 spin on Starburst voided £61 of winnings without any warning on screen.

the deposit button on the phone sits right where my thumb rests, and there is no confirmation step on a saved card at all, so i have deposited £20 twice by accident this month!

the lobby claims OVER 1200 SLOTS.

the alphabetical list has 700 odd entries and plenty of those are the same game listed twice, once under a studio name and once under a title.

chat gave me the marketing figure again.

i have the dates for all of it. 11 deposits, every one instant. 5 cashouts, taking 4, 6, 6, 7 and 9 days against a published 24 hours. 3 documents wanted, 2 of them duplicates, and a bonus gone on a stake rule.

i asked if i had done something wrong with the wagering and the answer was just a link... clicked it, and it went to the promotions page with no mention of my bonus at all.

one tap to deposit, 5 taps and a re entered card number to withdraw. the deposit page remembers everything and the cashout page remembers nothing, and after 4 months of the same thing i have stopped believing that is an accident

the email confirmation of my chat transcript never came, which the agent had promised twice, so i have nothing in writing about the £60 cashout they said would be back by wednesday

the response time is quick enough, two minutes at most, but the answers are whatever paragraph sits nearest the question, and mine about a locked cashout came back with a KYC one.

so the deposit limit renewed on the 1st, except it renewed at 1am on the 1st and i had assumed midnight, so a deposit i thought was blocked went through. nothing on the page says 1am.

case 90233 opened after the second chase and it is still open. a £105 cashout requested on the 2nd, paid on the 14th, and the only human reply came after i mentioned the flat sale needed the money. twelve days.

Nick quoted 24 hours for the cashout review, Emma quoted three working days, and the email that arrived on the fourth day quoted five. asked which of the three was actual policy and nobody would commit to one of them