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Modak Makers レビュヌ 1,159

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TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... もっず芋る

5぀星のうち5の評䟡

Was very clear and easy to get my request pushed through. She acknowledged what my issue was, walked me through the process and provided me the next steps clearly.

5぀星のうち2の評䟡

Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... もっず芋る

䌁業情報

圓該䌁業による蚘述

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

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4.4

優良

TrustScore 5段階評䟡の4.5

1159件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

They refuse to shut down my account


They refuse to shut down my account after many requests and filling out forms they continue to withdraw money from my funding account. I cannot withdraw and they refuse to close. It has been months of this. I’m astonished how bad their customer service is.

2025幎7月24日
自発的なレビュヌ
Modak Makers ロゎ

Modak Makers からの回答

Hi Travis Clark,

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This definitely isn’t the experience we want anyone to have.
Our team has reached out to you directly to help resolve the issue and offered a solution to make it easier to access your funds and close the account. If you haven’t seen our message yet, please check your email — we’re ready to assist and want to make this right as quickly as possible.

Thanks for your patience, and we hope to get this resolved for you very soon.

Best regards,

-The Modak Team

5぀星のうち3の評䟡

My mom sent me $20 and I had two other


My mom sent me $20 and I had two other dollars in my account and they took it away and they never gave it back so I had a total of $22 in there and now I have to earn it back but I don’t know how to because they just took our money

2025幎4月18日
自発的なレビュヌ
Modak Makers ロゎ

Modak Makers からの回答

Hi Arianelys Alfonzo,

Thanks for sharing your feedback and we are really sorry for the confusion. We know the recent migration was a big change, and it’s totally understandable that some past transactions might be hard to remember.
We looked into your account and saw that the $22 was spent just before the migration in May. To help clear things up, we sent you an email with a copy of your statement showing those details. We truly appreciate you being a part of Modak and sticking with us through the transition. If you have any questions or need more support, we’re always here to help.

Best regards,

-The Modak Team

5぀星のうち1の評䟡

No customer service

No customer service ever. They don't answer phones or chats. Missing transaction history. Debit card declining for no apparent reason when there were visible funds and the pin was correct. So infuriating.

2025幎6月11日
自発的なレビュヌ
Modak Makers ロゎ

Modak Makers からの回答

Hi Aurora,

We’re truly sorry to hear about the issues you've experienced, and we understand how frustrating this situation must be for you. We take your feedback seriously and apologize for any inconvenience caused by the missing transaction history, card declines, and communication difficulties.

Regarding the card issue, we want to let you know that your card was temporarily disabled due to a system migration. We're currently in the final stages of this process.

We completely understand how important it is to have access to your funds, and we're committed to resolving this as quickly as possible. Please reach out to us at hi@modakmakers.com with details of your issue, and our team will follow up on your case immediately to get everything sorted.

Thank you for your patience, and we’re here to help with any further questions or concerns you may have.

Best regards,

-The Modak Team

5぀星のうち2の評䟡

Good experience with the card up until


Good experience with the card up until the migration which doesn’t allow you access to anything virtual card is impossible to find on here they said at first everything would be available by June and it is already June 5 now they say mid June and once the migration is done, you don’t receive the card until you order it and that is also a 10 to 15 day waiting process. So that means possibly waiting until July or mid July since they don’t give actual dates till our children are able to access any of the funds on their account. My husband and I will be looking for another card. It will most likely arrive before they’re done with this migration.

2025幎5月29日
自発的なレビュヌ
Modak Makers ロゎ

Modak Makers からの回答

Hi Monica,

We truly appreciate you sharing your experience and are very sorry for the frustration during this migration. You’re absolutely right—it’s taken longer than expected, and we understand how disruptive that’s been, especially for families who rely on Modak day to day.
We want you to know that ODFI transfers (ACH withdrawals) are now live, so funds can be moved to an external bank. Additionally, we’re optimistic that virtual card access will be restored next week, with physical card ordering to follow shortly after. We’ll be expediting shipping to minimize delays wherever possible.

We’re grateful for your patience and would love the opportunity to make things right. If you’re open to a one-on-one conversation, please don’t hesitate to reach out to our Head of Support directly at hi@modakmakers.com.

Thank you again for being part of the Modak community.

-The Modak Team

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