Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Thalia provided excellent customer service today. I appreciated her help and she went out of her way to satisfy my needs on our call today.
企業が回答しました
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... もっと見る
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Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... もっと見る
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企業情報
当該企業による記述
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
連絡先
4.5
優良
474件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 88％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Marti helped me greatly with patience…
Marti helped me greatly with patience and answered all my questions accordingly and reassured me of any concerns I had.
2026年3月12日
自発的なレビュー
Moneypenny からの回答
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
⭐ 1 Star – Predatory, Misleading Service
I was charged 17.5 minutes for a call that lasted about 2 minutes. Completely unacceptable.
I also did a test call and it took them 3 minutes just to answer.
This service claims it blocks or hangs up on telemarketers, but instead it lets calls run to inflate billable minutes.
Misleading marketing, predatory billing practices, and zero value.
Canceled immediately. Avoid this service.
2026年2月1日
自発的なレビュー
Moneypenny からの回答
Hi Dan,
We appreciate your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. Our team has contacted you to review the calls mentioned and will work toward resolving your concerns.
We take feedback about billing transparency and call handling seriously, and we appreciate you giving us the opportunity to investigate this further. If you need any additional assistance or would like us to review anything further, please don’t hesitate to reach out to our team at reviews@moneypenny.com and we’ll be happy to help!
— The Moneypenny Team
Jillian is fantastic
Jillian is fantastic! Always prompt with responses and always quick to assist!
2025年12月15日
自発的なレビュー
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian is top-notch!
Jillian gives our company exceptional personal, customer service always. She's easy to talk to and is helpful in making our account work for us.
2025年12月10日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Happy with our service
Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!
2025年12月10日
自発的なレビュー
Moneypenny からの回答
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Excellent Sales & Onboarding Experience
From sales to onboarding, everything was top notch, quick response times and excellent service.
2025年12月4日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The onboarding process was great
The onboarding process was great, and she made the process so easy.
2025年12月4日
自発的なレビュー
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Quick turnaround time
Quick turnaround time. reassuring. professional. surprisingly affordable. I am an attorney that has used other virtual receptionist portals. I highly recommend them.
Atty Kenneth Bartlett
Connecticut
2025年12月3日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
I can't even contact them
I can't contact them the phone number on their website doesn't work, so I tried to find another phone number for them, and it has taken over an hour to get a response.
2025年11月26日
自発的なレビュー
Moneypenny からの回答
Isaac, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure every customer is satisfied, and we’d appreciate the opportunity to discuss how we can make things right. Please contact us at reviews@moneypenny.com at your earliest convenience.
Dorine Romero is great
Dorine Romero is great! She is prompt and professional, very easy to work with! Any changes that need to be made are made quickly and accurately.
2025年11月18日
自発的なレビュー
Moneypenny からの回答
Thank you for sharing your experience! We're glad to hear that Dorine met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Great folks to work with.
2025年11月18日
自発的なレビュー
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Dorine is great to work with
Dorine is great to work with. She's attentive and reacts quickly when any issues arise.
2025年11月18日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
My onboarding process was great!!
My onboarding process was great!!! A+++
I can't say enough... they are so pleasant to work with wohoo i feel like this is going to be a great addition to my tax office can't wait to take my business to the next level .. all i can say is right now am playing the song moving on up from the tv series the Jeffersons!!!! hahaha :)
2025年11月17日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
When every call is important..the details matter!
Jillian is always a pleasure to work with! She is knowledgeable about the system and very helpful, she handles all requests in a timely matter. Texas EquuSearch depends on Moneypenny heavily so that we don't miss any important calls in regards to missing persons. She has helped streamline our call system, updated email communications, and given parameters where needed.
2025年11月14日
自発的なレビュー
Moneypenny からの回答
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Customer ServiceWhen we have a question or concern we…
When we have a question or concern we always get a guick turn around. THANK YOU!!
2025年11月12日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Great Customer Service
Jillian is great to work with. Always available and super helpful.
2025年11月7日
自発的なレビュー
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
I've had nothing but great experiences…
I've had nothing but great experiences with Jillian Johnson, she has always been quick to respond to my requests, updates, and concerns. She always handles them swiftly, which I appreciate tremendously!
2025年11月6日
自発的なレビュー
Moneypenny からの回答
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
We appreciate Jillian and her quick…
We appreciate Jillian and her quick responses when we have an issue or a question.
2025年11月6日
自発的なレビュー
Moneypenny からの回答
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Review
Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.
2025年8月5日
自発的なレビュー
Moneypenny からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
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