Monki レビュー 

Ordered a jumper that arrived with a substantial hole in it. There was also a sticky label on the jumper labelled ‘charity’. I was told that I couldn’t be issued a replacement as the item is now out of stock and it is at my expense to send the faulty item back to receive my refund. Won’t be ordering again

Ordine mai arrivato. Servizio clienti contattato: “il pacco risulta consegnato dal corriere”. Ai miei reclami è stato risposto: “Dovrà chiedere ai vicini”. Non ho vicini. Devo aggiungere altro?

La entrega fue correcta pero las devoluciones son terribles. NO PIDAS EN ESPAÑA SI CREES QUE VAS A DEVOLVER ALGO. El servicio de Dpd/SEUR hace caso omiso a tu solicitud de recogida, he tenido que hablar varias veces con atención al cliente de Monki, esperar días en casa a que vengan y nunca vienen para que al final desde Monki me pidan llevarlo a un punto Dpd. No me retiran la tarifa de 3€ de devolución tras todos estos inconvenientes y me piden que escriba de nuevo tras recibir la confirmación de la devolución que por lo que he leido es un proceso bastante largo.
Realmente es una atención al cliente MUY MALA.

Ojalá haber leido Truespilot antes de haber pedido...

Importante, el servicio de ATC es solo en inglés. Lo dejo por aquí por si para alguien fuese un problema.

Todavía no he recibido mi devolución así que auguro más problemas...

Era mi primer pedido y será el último.

Er blevet svindlet.
Har betalt.
Har ingen ordrebekræftigelse fået og selv på min monki konto kan jeg ikke se den ordre jeg har bestilt.

Har sendt en mail men hører nok ikke fra dem og får nok aldrig min ordre.

Hold jer langt væk fra denne hjemmeside!

Should have checked Trustpilot before ordering. Agree with other customers who have experienced the same scam. My items were never delivered, upon investigation Evri claimed that they were "damaged in transit". Monki didn't contact me proactively. When I spoke to their CS, they are refusing to refund me until the items have arrived back in the warehouse and are saying the refund will take 14 days.

Suspect Monki is using customer funds to pay its debtors, hence holding onto all of our refunds for so long. Reporting to Trading Standards.

Jeg kontaktede første gang Monki tilbage i marts måned, angående reklamation af en defekt jakke fra ordre 1026125290

Jeg blev bedt om at sende den retur, hvilket jeg gjorde, og jeg vendter stadig spændt på min lovede tilbagebetaling.

Jeg har fulgt op på samme mailkorrespondance som aftalen fremgik i, hele seks gange, uden nogen form for svar.

Vi må se om der kommer svar nu, nu der skrives om det online.

C’est vraiment inadmissible j’ai commandé seulement 1 article en livraison express car j’en avais besoin pour un événement et la 5 jours après ma commande n’est même pas expédiée. C’est une honte j’ai payé 8€ de plus pour un service express (livraison entre 1 et 2 jours). Bref ne commander pas cette marque j’ai contacter la marque qui m’a répondu sans me donner de réel réponse service client nul. Vraiment déçu

Refunds SYSTEMATICALLY do not get issued! Not only they do not offer free returns (they keep €3 from your refund), the return process is painful and you have to contact customer service multiple times to actually remind them to give you your money back... I do not recommend shopping on monki.com, better buy the brand on other e-commerce websites such as ASOS or Zalando

Absolutely awful. I read the reviews on here but thought they just must be the bad ones. Massive mistake. Read the reviews and learn from our mistake.

Spent over £100 on clothing and paid for express so I would have it in time for holliday. Got an email two days later (when it should arrive) saying it was shipped. I checked the tracking and this did not exist. I looked at my order status and it said packing in warehouse.

I rang customer service who assured me that from his side he could see that my items had actually gone to the currier the day before, that they had it and it was due to be delivered today.

It wasn't.

I rang back the next day explaining, they said ooo we've never heard back from the currier, to which I pointed out that's weird because yesterday you assured me that you spoke to them and they had it. He told me that he would refund my postage and give me a partial refund so I could re-order. I said I wasn't happy with this and that I wanted to speak to a manager...

I eventually got through to a manager who consistently spoke over me i said that the worst bit was that it said online that this would happen within reviews.. Said that I was speaking over him, and generally very rude. I said I was the customer and you're not letting me finish what I'm saying. Manager with no use of foul or abusive language hung up on me.

I rang back again and asked to speak to a manger... the exact same thing happened. Spoke to a man who consistently spoke over me. I told him what both advisors had told me that it was with the currier and that it never arrived. He said that's correct. I asked how they could both be correct when they are opposites. He then started trying to explain away how they both said opposite things but was still correct...

I pointed out that this wasn't correct and he started talking over me again. I pointed out that he was talking over me again he said yeah but you won't stop going on about the fact that you got told this thing then that. He then started talking over me again. I said your now talking over me and not even slightly listening to me. I said this is bad customer service at no point have you acknowledged that I was given the wrong information and apologised... he hung up on me.

I then rang a fourth time. And actually spoke to someone who was quite lovely. I asked to speak to a female member of management and was advised there isn't one... but I spoke to a nice man who advised me the complaint would be escalated. I would have to wait 4 days (I go away in 2) and that he would not be able to refund.

I now am going on holliday with no clothes. No money to buy any and feeling pretty said and tearful over the way I've been treated. THE CUSTOMER SERVICE IS AWFUL. AS A COMPANY THEY DONT CARE.

Most of the management argues back with you instead of deesculating. The call centre was honestly like something from victorian times and clearly not based in the uk or that type of behaviour would not be tolerated of staff and would result in dismissal.

Website is very misleading. Boldly boasts of completely free returns, then when you get into the details after ordering, you find that it is £3 per return deducted unless you return in store. There are 8 stores in the whole of the UK... so it is not free returns.

I do live within a train journey of London so paid for the ticket in, as it would work out a bit cheaper than the £6 to return two separate orders I made. I got to the store and their 'system was down' with no idea of when it would be fixed... can I not go to Carnaby Street instead?

So train ticket + £6 return.

First experience ordering from Monki, will not be shopping with them again. Quality of the clothing is poor. Wrong items received in my order. Registered a return and dropped it off at my local parcel locker, the item has been sat there uncollected for 11 days now. Called Monki and they've told me I need to call back when the items haven't moved for more than 14 days before they'll even begin processing my refund, which can then take up to 14 days to be received. Very quick to take my money but so slow to refund! I expect more from a big online retailer. Really poor.

Be warned, they charge for returns and it's not made clear. 30% of the item's value. What a scam.

Attention
Mauvaise qualité et frais de port payant aller et retour!

De skulle ikke ha en eneste stjerne😤
Har returneret varer men pengene er aldrig refunderet. Mail, telefon og chat besvares ikke!

I used to buy an L or XL in Monki depending on what it was. The clothes in these sizes fit fine but I always wished they introduced an XXL as the waistband elastiic and tummy area on some trousers are less than generous. I ordered some trousers in an XXL, in the exact same style as I have bought before a couple of years ago in an L and XL I was shocked to see that the new ones in an XXL are smaller than the L ones from just a few years ago, they are more like an M used to be. But the returns process is such a hassle I couldn't be bothered to return.

It is concerning that Monki are making their sizes smaller as this type of thing ruins young women's self-confidence and contributes to a distorted body image, especially as the website says these items are oversized so please go down a size if you don't want an oversized fit. I am sure that if the larger sizes have gone down by two sizes in terms of measurements then the smaller ones must have too. In addition several Monki stores in the UK deliberately have only XS and S in stock in the vast majority of items, particularly the Manchester Arndale and Stratford Westfield stores. Last time I went to the Stratford Westfield store a few months ago they had no M, L, XL or XXL at all. Not in a single item of clothing. I and other customers have highlighted this to Monki on social media and they have just ignored it.

Ikke en eneste stjerne værd.
Bestilte en ordre, monki annullerede ordren igen men de havde trukket pengene. Mailede og ringede til dem med det samme , de erkendte det var deres fejl - men de har aldrig givet mig pengene igen det er 1,5 mdr siden.

Bestilte i mellemtiden en ny ordre, skulle have et par bukser sendt retur - og disse pengene har jeg heller ikke modtaget. 😡

Handler der aldrig igen. 😡😡

Order n. 1054082610, bought in 15th June 2023. This company is a really scam. Bought an item that was supposed to be delivered within 4-6 days, they didn't delivered it.
Online chat didn't solved anything, simply let me without answer; after that, turning to customer service email, they replied the first time item was out for delivery, which is not; after that, two more emails and simply ignore you.
Caution, don't buy from this company

Monki running some sort of scam with Evri. Couldn’t even send correct item which is why I’m returning in the first place. Can’t talk to a human Evri side to find out why my return isn’t moving and Monki customer service no help either. Won’t even replace have said they can only refund which I won’t get because it was a 3 for 2 deal.

Beställde två klänningar den 11 juni med leveranstid 4-6 dagar. Nu, den 27 juni har det fortfarande inte kommit och inte ett ord om försening eller annat. Chattade med kundtjänst för ca en vecka sedan och fick ett riktigt lojt svar att "det nog är på gång". Jag har även mailat Monki men inte fått svar. På Airmee-appen har de inväntar varorna från Monki i över två veckor. Jag har full förståelse för att det kan bli förseningar och det är en världslig sak, men dålig service och noll kommunikation med sina kunder utan uns av vilja att visa att man försöker vara tillmötesgående suger. Det är kasst med alla mått mätt, men särskilt för ett seriöst och stort företag som Monki. Kommer inte handla där mer och rekommenderar ingen annan att göra det heller.

The most irritating return process I’ve ever experienced! There is no way for me to get any money back or return the product!!! Really not cool, do not recommend to buy anything from Monki