Monster Shop レビュー 

Bought a vertical flat panel rad until it was fitted didn’t no hasn’t a diverter valve built in like others ,there engineers said have u bled it already done then it’s the system then but out the 2 rads I had fitted that day the flat panel is useless, then it’s the boiler , stalling &to late for return , had diverter fitted£25plus fitting expensive rad now and still not red hot like my other rads some engineers they are they are , offering a tenner for inconvenience a tenner Aaa really.

My friend sent me a link to what seemed a bargain black Friday deal. I ordered my Elden Ring nightreign what I thought was the collectors edition with the statue as all the images on the website clearly showed that. When it arrived all I got was the base game, which actually cost more than double the price you can get it from everywhere else. Looking back at the listing they have used the collectors edition pictures with the base game description. This is clearly false advertising, and yes I should have read the details better, but as it was black Friday it all seemed legit. I've messaged them 3 times now with no reply, also sent the item back. Still no refund, I may have to get in touch with my credit card provider.

Avoid these scammers, like a lot of the other reviews say

Item was purchased, then refunded nearly a week later without so much as an email to explain. Took me a while to figure out what was going on, won't be dealing with them again.

First time buyer from monster shop and would definitely recommend, excellent communication and super fast delivery 5 star

Pre ordered Battlefield and didn’t receive it until the day after it came out. My game was shipped out the night before on a 48hr shipment.

I used to order from this company years ago and raved about them a lot. Maybe this company has new management. Wont be buying from them again unfortunately!

I would not recommend this company to anyone …
I would not recommend this company to a pigeon .On the 22/08/2025 I ordered a boxing dummy for my sons birthday they took my money then proceeded to send me the base of the dummy told me the item was out of stock . My son was very upset they then told me there was one in stock and a replacement was being dispatched when the item came it was another base what they expected my son to do with 2 bases ill never know, maybe they thought he could roll them down a hill. They are awful no apology no dummy just unprofessional and completely rubbish I was told if I dont send them back by 30 days I'd lose my money why in earth would I want to keep 2 bases absolutely ridiculous I will never use this company again and will advice anyone else not to either.

I wouldn’t recommend this company at all. They don’t deliver when they are supposed to, they deliver the wrong items, send one email a day to try and resolve the problem which has been going on for a week and half now. I have now asked for a refund - I imagine this will take several weeks or probably longer to receive based on experience so far!

Several weeks have passed since order was placed. Received order tracking after a week that does not work. No communication. Pursuing refund with card company.

I was extremely sceptical as I saw all of the reviews on here AFTER I had already made my purchase. I got a royal mail tracking number the day after but I believe they created the label and didn't dispatch it immediately (which caused concern) as I had to wait 2 more days for there to be a shipping update (it just said we're expecting your item) but once I had the first shipping update, I saw that it would be delivered the next day and after 4 days since I placed my order, I now have my item!

Two weeks now and I have a tracking number that is not real (not been dispatched).

Tried twice to contact and get no response at all.

I have used these a couple of times in the past and was sent my item in good time. You can only tell how good an online retailer is when you have an issue. How quickly do they communicate with you and how do they solve the problem.

These guys seems to pretend you don't exist. I can see me having to go to my bank to get my money back.

Update 20th June 2025 - still waiting for a response from any of my messages

Update 6th July 2025 - another attempt to contact and no response in a week. It's now over a month since given a tracking number that has not reached Royal Mail yet. I've finally had to file a claim with my card issuer, see if that gets me my £64.59 back

They boasted 48 hour delivery, however it has been 7 days since I’ve ordered and there has been no news of a dispatch. My order is trapped in “processing” with no way to ask for a refund or cancel as they’ve already taken the money. My order confirmation went straight to spam originally with no further contact. There’s no customer service number, there is only a form and social media (which doesn’t receive new messages and also looks dodgy in hindsight). I’m starting to think this may be a scam, so avoid to be safe. I’m not sure what happened to this company, based on previous reviews it seemed to be fine once upon a time

Edit: They got back to me after a couple days to say they didn’t know what had happened to the package and that it must have got lost in the Royal Mail (though the status was still Processing and not out for delivery). They did give me a full refund though, and offered a discount code for any future purchases for the trouble. However, I don’t think I’ll be using this company again. While it isn’t a scam, I also wouldn’t call them reliable

SCAMMER-SCAMMER-SCAMMER Ordered a game over a month ago still no delivery. No answers to any emails.

Not worth and 1☆ ordered 8th April via The Range and still didn't not get my Grey Egg chair.They re-dispatch twice with FedEx and provide me same tracking number.Today i got email from them they don't have same chair so they want send me replacement.But I checked in shop shows in stock.If I didn't get till Monday I will cancel

A joke of a company.

I'm keep trying to get in contact with them for the past 2 weeks regarding the vinyl cutter that is not working as it supposed and arrived damaged.
Contacted them in the first day and since then i just been passed from a person to another and they're taking a few good days to respond to anything.

For the past few days i called to ask for a refund as they failed to help me in the padt month to fix the cutter and they keep saying they will speak with a manager and call me back.
No one bothered to do so.
Not even saying that the schedule for contacting them is wrong as any calls after 14:00 in any day will be meet with the message " our phone line is currently close, we will be back in the next working day".

I will keep this updated and come back with new reviews. Until someone will finally get in touch with me as they said at the start.

Ordered a game over a month ago still no delivery and no order update. No answers to any emails. Don't order you will get scammed

I ordered & payed for headphones through this company which stated 48 hour delivery.it has now been a week with no joy.i'm beginning to think this site maybe a scam as their is no contact number to reach them on.

Purchased something on 17 March 2025, no shipping update since and contacted them through their website contact form and social media channels for feedback, no response either.

EDIT: Eventually someone named Dan replied to me FB Messenger, he offered me a token of apology and said he would initiate a refund as the item I ordered was not in stock.
I received my refund and am changing this review because of Dan.

I purchased off these for the first time recently. After a week of absolutely nothing happening with my order, they randomly cancelled my order. I never received an email apologising or explaining why the order was cancelled. It has been a month and I've still not had a refund and my emails have been ignored.

What ordered came when they said would. Well packaged.

No response by email, Instagram or Facebook. No item yet website says items are dispatched within a working day.

Do not use!! Ruined my daughter’s birthday having taken the money and not sent the console.