Monstergroup レビュー 

Product werd niet geleverd, volgens hun kwijt geraakt tijdens transport. Keuze uit geld terug of wachten op de volgende lading. Gekozen voor geld terug. Uiteindelijk na 3x mailen zou het binnen 3-5 werkdagen op de rekening hebben.
Nog steeds niks binnen na 7 werkdagen.

Horrible stay away and read the reviews . Sent faulty item took weeks to get in touch they finally arrange a collection to pick faulty item up , promised me the replacement would be same day , nothing on the stystem and surprise surprise apparently fed ex have lost the parcels 41kg parcel may I add . Still waiting on a refund stay well away if your blood pressure gets high cause these clowns send u through the roof,

Passato un mese dal ordine
Arriva un pezzo solo anche rotto, danneggiato invece di 12, rifiuto la consegna,ancora non ricevo rimborso e delucidazioni in merito.
Delusione totale.
Ho provato a fare reclamo anche su PayPal che alla fine controversia chiusa a favore del venditore è io rimasto Senza soldi né prodotto.
Sembra una truffa fatta a regola d'arte...
Non ho parole

Poor customer service and no communication. Ordered something from them and straight away a part broke. Reported this and was greeted by various people saying they'd pass on the message and get someone to call me back. Still waiting for the phone call 3 years later. I then decide to pay for the part myself only to check and see they've not inputted my address properly and it's now being returned to sender! Stay away from this company until they get better staff that are competent and knowledgeable the law on faulty from new items!

Fantastic customer service. Had ordered a hydraulic log splitter via Amazon and it didn't arrive via FedEx .. Monster reordered immediately and again delivery failed (FedEx) again and quick phone call to delightful customer service sorted it for me . The problems lay with the courier not the company. Item arrived (ViaDX) first thing today as promised.. these things happen but I can't praise the customer service (Tash ? ) enough 👍

Monster Group gave me a faulty product, it took ages for the courier to collect it and re-ordee - only for the new item to be faulty as well.

Customer service was unhelpful, slow & offered nothing by way of an apology!

Awful experience

Customer service could not fault, had an issue with delivered goods , customer service offered several options and no issue with any of them, mutually decided on a suitable resolution which was successfully executed...couldn't fault

DO NOT USE THIS COMPANY. Ordered garden furniture through these on ebay. Item was not fit to build. Customer service was shocking. They are bullies! Keep away.

DO NOT purchase from this supplier. They are hopeless. I purchased a table on Amazon Prime for next day delivery. Monster Group were the supplier and took my money. They didn’t deliver the table and customer service refused to respond to my enquiries. This company cannot be trusted and should be banned from Amazon.

DO NOT BUY FROM THEM

Left a similar 1 star review on MonsterShop. Ordered composite decking and almost 3 weeks later not delivered. They stated that they would not give a refund until logistics company returned the shipment. Have spoken to the Logistics company who have no record of a shipment to be delivered to me.
I wish I had looked up reviews on both companies before I bought from them.

I ordered a rotary lawn seed spreader from monster group on 14th May which was to be delivered the next day. It didn’t arrive but the following day DPD came with a Kukoo Mini Tandor oven which we didn’t order. I contacted “Monster” and got an automated message from their “super efficient customer service team” (their words not mine)that they would be in touch! 6 days later they made contact! Still no lawn spreader! My neighbour on return from holiday came round with it as it had been dumped in her porch even though we were in on the delivery date and we don’t instruct delivery to neighbours anyway!
I was asked to post the oven back to them but the prepaid label email meant I had to print it when I don’t have a printer.The drop off points listed don’t print either so I spent 2 hrs looking for one that did. I should have taken the item to the tip or sold it on eBay but being honest I don’t do such things. No apology from “Monsters” (appropriate name I think)for the inconvenience or offer of compensation.They haven’t a clue about customer service! DONT USE THEM!!!!!

Ordered a set of staff lockers and two sets of racking.
FedEx driver delivered only one set of racking along with the lockers saying the other racking must be on another delivery vehicle. I have bought from Monster Group before so never thought to open the packages before signing FedEx to check for damage. Big mistake, the Lockers were badly damaged and we still dont have the second set of racking. Monster Group customer service are shocking and will not sort this problem out. Once they have been paid they dont care and so now I am seeking Visa to get my money back. L
Two lessons to be learned, firstly ignore pressure from couriers and check all incoming packages for damage before signing, second always check Trustpilot before ordering online as its clear what Monster Group think about customer service. Reviews dont lie!

Ordered Greenhouse
Delivered by UPS with the driver demanding the import duty, driver very rude and said do you want it or not… no no no so he dumped it back on the truck and left.
Phoned Monster who said they would pay the duty and have it redelivered.
Next day half the greenhouse was delivered by a very rude UPS driver.
Phoned Monster who said UPS had lost the other half of the greenhouse and they would collect the other half and give a refund as they had no more stock.
Next day DHL collect the item for return.
Few days later UPS delivered the lost half, just dumped outside my door by a very rude driver.
Phoned Monster who then arranged DHL to collect it.
Two weeks later had a demand letter from UPS to pay the import duty.
Phoned Monster who said just ignore it will go away.
To be honest you couldn’t make it up, just a comedy act.
Now all I get is spam emails and texts from UPS, this could only happen because my information is on their file from Monster.
Just read all the reviews and make your own mind up if you want a bad experience.
p.s. got a refund from Amazon within minutes of complaint.

Totally untrust worthy company they deliverd me a workshop bench with was badly damaged i took pictures of this and they said they send me a new one after they received the old one 3 weeks on keep claiming DHL ARE ARRIVING TO COLLECT VIA TXT AND NO SHOW AT ALL TOSSERS THE LOT OF THEM COMPANY SHOULD BE REPORTED TO TRADE AND STANDERDS

AWFUL COMPANY!!
Do not use this company, save your time and money.
Purchased garden furniture, but the quality of the goods were very poor, paper thin, not at all what it looked like in the pictures.
Had to ring to organise a return.
Booked a day off work to accommodate this to be told that DHL have been to my property for collection but no one was home, which is utter lies!!!
I have sent evidence via my ring door bell that no one has been here.
Currently have 4 very large boxes containing their rubbish furniture taking over my hall way, and will need to take another day off work for it to be collected! To be told lies again no doubt!
Avoid this company at all costs! It really isn’t worth the hassle for cheap bad quality products!!

bought hot tub cover 4 months ago & lid is already pooling with water. Asked for replacement which they are unwilling to provide. They offered refund but only when they receive cover back at their warehouse.Ive explained countless times this means the hot tub will be left open to the elements until I source another lid & will have to pay for a 2nd one until they provide refund!
I've asked several times just to swap it for a replacement but they are refusing to do so!

Ordered radiator cover from pigsback through this company. Worse quality ever. The finish on it was horrendous , the top paint work is bumpy and looks like it was 10 years old. Totally disgusted as cost in total €80. Could have gotten one similar in a shop of higher quality at €100. Don’t use this company!

DO NOT ORDER FROM HERE

I ordered a product from BV Monster Group via Pigsback. I never received it although a received an email saying it was shipped. When I contacted them they said it had been delivered and signed for by someone called “Dan.” They asked how I wanted to proceed to which I replied I wanted my product. They then answered saying it had been delivered to “Dan,” and refused to engage further. I paid €149 and then an extra €20 for delivery and received nothing. Their customer service and service in general is atrocious.

Heb een opbergrek besteld op 30/10/2023 en dit is bij levering beschadigd door de chauffeur bij het uitladen. Het wordt direct terug meegenomen/geretourneerd. Ze stellen dan voor om een nieuw rek op te sturen of mijn geld terug over te schrijven. Maar dan begint de ellende pas echt! Ondertussen zijn we drie weken later en nog geen geld of opbergrek. Van Monstergroup/monstershop geen reactie meer ondanks talrijke mails van mijn kant. Ik wil via deze weg iedereen waarschuwen, dit zijn echte oplichters!!!

Bought a workbench. No sign of it on the due date. Emailed the Co who responded immediately to say that it appeared to have been lost in transit. Offered either a replacement or a refund. I opted for a replacement which arrived two days later. Its unfortunate that the original was mislaid but the speed with which the problem was resolved was brilliant. Full credit to their customer service team.