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As everyone keeps saying it's a scam has anyone actually got a refund or an address for the warehouse in the UK.
Update. I tried to cancel straight after ordering but they wouldn't. They sent the hoover, I refused to accept and it was returned to sender, about 30 emails later I've finally got £149 back. The £30 is in their policy as "handling fee". Save yourself the hassle and don't order a vacuum from here they are just cheap dyson imitations worth about £30.

I bought a moonpod hoover and they said it would be 3 days delivery. I waited a week, nothing so i got in touch got no reply so next day it arrived and i thought oh that was good service. But 2 days later another 1 arrived, i got in touch again and told them what had happened and i wanted information on how to send it back got an answer saying i could keep the other one and get 5% off it. I tried getting in touch again to say no. It is ok for me as it is light, easy to use, but try amazon they are cheaper. I can't get in touch with them about my order, bad service, BE VERY AWARE!

Bought the hoover then decided to check out the reviews then realised it was a scam (even the confirmation email was sent into my junk mail). After seeing reviews that they don’t give refunds and that it would be difficult to cancel the order I decided to ring my bank to speak to the fraud team. They put it down as a scam, cancelled my card and have refunded me.

Thanks to recent Samuel Review I avoided making similar mistake. Read sponsored Review and nearly pressed purchase. Decided to double check and get other reviews. I just avoided a disaster thanks to Reviews here. Thanks to everyone for their honesty. PLEASE READ on Ryelo website *Refunds & Return* It states extremely disproportionate Terms and Conditions. Has all the hallmarks of a Scam. Very bad English and impossibly high jumps to get a refund. Even items that are refused at the door by the buyer don't qualify for a full refund.

What an awful experience. Clearly in breach of consumer rights. Refused me a refund several times. Tried to cancel order before they sent hoover. Also company name change in the middle of my dispute to Ryelo. Product from China, sent from uk but want returns back to China. Nonsensical. Shameful experience. Be warned ⚠️

Waardeloos ... oplichterij.... vroeg om retourlabel .... krijg niks .... mails allemaal zelfde tekst .... niet eraan beginnen

Do not order from this company they are SCAMMERS
They need to be closed down and never allowed to trade again.
Ordered this moonpod hoover on the 20th Aug after reading an article saying it was the best hoover on the market, couldn't be any further from the truth.
After ordering this hoover all the reviews came up about it, so I straight away emailed them to cancel my order.i ordered it at 3.20pm on the 20th and less than 30 minutes later I emailed to cancel it, to then be told by joy that it was too late as the hoover had already been shipped. They are nothing but a bunch of liars and scammers who prey on decent people and con them out of money.I emailed again to state that this was not possible to be then told that when the hoover arrives, I have 14 days to return it for a refund, but I would have to email them for a return address as the address on the box is not correct. It is an address in Leicester and it looks like a trading estate.
I have emailed this Joy every day asking for the return address but keep getting the same reply " don't worry you have 14 days, you can try it maybe you will like it and not have to return it"
It is the worse piece of c--p I have ever seen, no suction cheaply made, the list goes on, and all the time doing battle with Joy the robot.
My husband is a detective with the police and if I don't get my refund we are going to take a trip down to Leicester, (which is not far from us) to investigate these scammers and hopefully get them shut down.
Update to this review: they have been reported to trading standards, national crime line and to the bank.
They are now doing a full investigation on them and I will not rest untill they are no longer trading anywhere. Disgusting people.

Don't buy this hoover. It's a scam, the hoover is absolutely hopeless. It doesn't pick up even on full power, and is a cheap Chinese copy.

Absolutely scam. The product is cheap and poor quality. They don't allow you to return it unless you pay for it to be shipped to china at your own expense. Every email just gets the same reply offering a pathetic discount to keep the product. No contact number or anything just "Joy" who emails you back. I'm pretty up on this stuff but when I was looking for a new vac I clicked on a sponsored ad which said this was currently the best cordless vacuum cleaner. Please avoid this company at all costs!

Purchased this hoover in May.
The battery life stated is not correct unless you use it on the lowest power, but suction is not good. So if you put the power level up, the battery goes down in seconds. You can see this. Even on the highest level the suction is not great. Last month a piece of the fabric just came off the brush. Then today, for know reason the handle snapped. Cheaply made.
Thankfully I’ve kept my Dyson, even after 10 years that works better although heavier. At the time of buying, the reviews were decent.
The only good thing about this moonpod hoover was the speed of delivery and the fact it’s light.
Have emailed customer services, but based on the reviews I’ve read, I won’t hold my breath.

I'm in love this cordless vacuum! It looks really premium, and it's so convenient to use. The dustbin is HUGE, and the suction is strong. I love the audio-sensing mode, which really helps save batter.

I ordered a vacuum a couple of hours later found out it was no longer required by the person from day one I have asked for a refund and was told it had been shipped this was a Friday! Emailed everyday saying the item wasn't required and each day no came the reply then on the Monday in the afternoon I recieved a email with tracking details on once again emailed for a return address so I could return it ASAP swerved the request saying try it you might like it !! Once again replied the item wasn't needed anyway it came yesterday so asked for the address to return it and still no address
The vacuum is waiting to be returned and I'm hoping and I mean hoping I get a address to return it
Have you noticed how positive reviews recieve a reply bit the poor ones have nothing posted on them
I'm fuming at this whole debarcal and just want rid of this vacuum as to what quality it is I really don't care as its not stopping
Sorry about the very negative review but they don't help themselves
UPDATE !!!
After following my daughters advice we contacted visa through our bank and woe and behold a email has arrived to send vacuum back to a address in England 🇬🇧

The vacuum has a stylish design and works well on hard floors. However, for larger homes and heavy use, the battery life is not sufficient. I appreciate the fast delivery and responsive customer service.

PLEASE DO NOT BUY!!!
Most definitely a ❗️SCAM❗️
The tactics used are complex and very believable! I’m in my 40’s and have never been scammed before. Before now I believed I was very good at making online purchases and verifying their legitimacy and until yesterday I’ve never regretted buying anything online. I purchased a vacuum after seeing it was top rated product, reviewed as such on a site sponsored by google. The website also looked legitimate…it wasn’t until after a short while I got this niggling feeling that something isn’t right. Looked up outside of this sponsored site and lo and behold it opened up a whole new scary world. Have contacted them and already know from their response I won’t be getting my money back. I’m devastated and feel so so silly (putting it mildly)! ❗️ AVOID AVOID AVOID❗️

Würde am liebsten keinen Stern geben. Der Staubsauger saugt extrem schlecht nach 1 Minute verliert er 5% Akku und der schwächsten Saugstärke und der Kundendienst ist KI oder kann kein Deutsch. Weiss nicht was von beidem aber Support erhält man nicht. Zurücksenden ist nicht möglich. Kann ich keinem Empfehlen. Gewerbt wird mit deutscher Firma was alles andere als stimmt. Bloss nicht hier bestellen

Arnaque totale!! Tout en plastique, après 5mn d'utilisation la batterie est à 50%, bref: n'achetez pas!!
Je me suis fait avoir !!

Be so very careful if thinking of ordering from this site. Not only do you need to read all the reviews to see why, cheap poorly made parts and poor customer service, but if you cancel your order within minutes of placing it they charge a 15% fee. Consumer rights uk say this is unreasonable. You will have to fight it and claim it back via your credit card. Unbelievable and terrible way to run your business.

Tried to cancel the order 5 minutes after ordering and they claimed they had already sent it and could not cancel. Vacuum showed up after 10 days and on plugging it in to charge got an E1 flashing up and the vacuum is cutting out after 5 seconds. After reading the reviews on here I don't expect I will have much luck getting a refund.

J'aime le design élégant gris et or de cet aspirateur. II est facile à utiliser et possède une bonne puissance d'aspiration. La batterie dure assez longtemps pour mon petit appartement.

Je confirme l'expérience de Grig, de plus, le paiement peut se faire en 3 fois par le site de paiement en ligne Klarna qui devient complice de cette entreprise crapuleuse basée en Chine. Le client est mis en confiance par le cautionnement de Klarna, et croit acheté un appareil en France.
J'ai contacté Klarna pour leur faire part du problème, mais tout comme MoonPod, ils balladent les clients à coup de message de Chat informatique.