Mortgage Bureau レビュー 

682
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Face to face meeting with Paul made it so easy, and the follow up information from Jade was great, thank you both 👍

5つ星のうち5の評価

Me & my partner are both first time buyers & knew nothing of the mortgage process. Nyk & Georgia have guided us, kept us informed & more times than i'd liked to admit calmed us down & explained the... もっと見る

企業が回答しました

5つ星のうち5の評価

We’ve been using Mortgage Bureau for nearly a decade now and wouldn’t trust anyone else. Got so used to Daniel being mega efficient that I stupidly thought the whole house buying process would be! Not... もっと見る

企業が回答しました

5つ星のうち5の評価

We cannot recommend Mortgage Bureau enough. Everything was complete in a timely manner and complete transparency throughout. They were honest and open throughout and made a scary situation of buying o... もっと見る

企業が回答しました

企業情報

  1. 住宅ローン代理店

当該企業による記述

One of the most important and difficult decisions that you will make is which mortgage is most suitable for you. The Mortgage market is a maze, especially in the new build arena, with many lenders, repayment options and special schemes. We have over 50 professional Consultants who are here to provide you with jargon-free advice in order that you feel confident when choosing your mortgage. They will also make sure that you are fully protected with the relevant insurances when you move into your new home.


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4.8

優良

TrustScore 5段階評価の5

682件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(682)

過去12か月のレビュー数: 19

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5つ星のうち5の評価

Amazing exhibition of professionalism

Amazing exhibition of professionalism. Fantastic communication and delivery of great services.

2024年4月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you, Annie! We're delighted that out team delivered such a professional service!

5つ星のうち5の評価

This is a second time Ihave used…

This is a second time I have used Mortgage Bureau and can't fault them. This time I needed to remortgage our house as the current one is expiring soon. All the team are amazing and very helpful thanks to Georgia H and B, Keiron. All are highly experienced and knowledgeable.

2024年3月25日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Hello Phil,

Thank you for your lovely review, Phil! We're delighted to hear that our team were so helpful during your remortgage.

5つ星のうち5の評価

Jade was great and kept us informed…

Jade was great and kept us informed throughout the process. This is the second time we have used MB and will continue to work with their professional service in the future

2024年3月12日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for this wonderful feedback for Jade!

We love hearing from returning customers! It's great that you'd be happy to work with us again in the future. :)

5つ星のうち5の評価

If there was a possible problem with my…

If there was a possible problem with my remortgage it materialised... started in November 2022, completed today (29th Feb 24)

Mortgage Bureau were the only consistent light of hope in the whole farcical process

Clear, helpful advice and instructions, not to mention the understanding when I fell apart on the phone after more bad news

Special mention to Andrew O'Toole who did exactly what he said he would at every step of the process even if it was only to very apologetically ring to say the lender hadn't got back to him as promised

I'll be back once the fixed rate expires

2024年2月29日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you so much for leaving Andrew and the team this amazing review. We're so glad they were able offer support and advice during a stressful time.

5つ星のうち5の評価

The service is very good

The service is very good. Very recommended.

2024年2月1日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Fantastic review, Adam, thank you! It's great to hear that you would recommend us.

5つ星のうち5の評価

All the team at Mortgage Bureau from…

All the team at Mortgage Bureau from Magen, Danial, & Jade were very helpful and forthcoming in educating and responding to our queries. Walked us through the process very smoothly. Highly experienced and knowledgeable. Surely recommended.

2024年2月27日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave this wonderful review for our team! It's great to hear that you would recommend us.

5つ星のうち4の評価

Superb

Superb

Very happy with the service. Big Thanks to my mortgage advisor Daniel P. Shepherd and Jade Stein

2024年2月13日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

This is a great review for Daniel and Jade, thank you so much!

5つ星のうち5の評価

Trust and recommend Mortgage Bureau

Trust and recommend Mortgage Bureau. They have been so helpful from finding the best mortgage to seeing me through to completetion stage. Recently spoken to Evie who has been great :)

2024年1月24日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you so much for the five-star review, Kate! Well done Evie! :)

5つ星のうち5の評価

Support and communication all time

We have received a full support with our mortgage application, which is quite specific. Richard and Jade are very helpful at all times, and updates are sent on regular basis, what is very much appreciated as this was very first mortgage application. This is very important in stressful times.

2024年1月22日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thanks, Gemac! We're so pleased that Richard and Jade provided consistent communication and support during what can be a stressful process.

5つ星のうち5の評価

We have a unique profile as first time…

We have a unique profile as first time buyers and the team was very patient in working through our nuances. Very professional, excellent communication throughout. Really pleased with the transparent process.

2023年12月7日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for leaving this review, Natasha, it's great to receive such positive feedback about our team.

5つ星のうち5の評価

Excellent advice and service

I've used Mortgage Bureau on a few occasions now and always had excellent advice and service. Massive thanks to Andrew O'Toole for his recent help and assistance in securing us a great mortgage deal!

2023年10月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for leaving this five-star review for Andrew, greatly appreciated!

5つ星のうち5の評価

Recommended

This is a second time we have used Mortgage Bureau and can't fault them. This time we needed to remortgage our house as the current one is expiring soon. Nicholas was very helpful, always available if we had any questions and found us great offer which was approved and all done within 3 weeks from initial meeting.

2023年11月2日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for leaving this review and sharing your experience. We do love it when we have returning customers, means we are doing something right!

5つ星のうち5の評価

A++++

First we spoke with Brad and then Emma was looking after our mortgage offer,from the first appointment till our mortgage offer it took less then 2 weeks,everybody we spoke with is very professional and helpful,our experience with mortgage bureau is excellent,Thanks

2023年9月15日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave this five star review for Brad and Emma!

5つ星のうち5の評価

Excellent Service!

Excellent Service!
This is our first time using mortgage advice bureau and I cannot find any fault in their service or advice. My husband and I felt supported by Jordan throughout our whole journey. He provided answers to our questions and helped us find the right mortgage for our new home! Josh was also a great support with the admin side of the process.
Overall, I would highly recommended to my friends and family to use mortgage advice bureau. Amazing service!

2023年8月31日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Hi Nicola, i think you actually put this against the wrong company as we are Mortgage Bureau not Mortgage Advice Bureau. We will happily accept your 5 star review though as you will note it is in keeping with the majority of our other reviews!

5つ星のうち2の評価

Appalling

Appalling

Sophie Williams we dealt with to start who just dropped the ball. Gave us an offer for mortgage which we decided to go with & emailed her the Thursday night. Heard nothing till the following Wednesday then that Friday she sent me all the details with a different mortgage rate costing us another £60 a month cause she obviously S***the bed & just didn’t tell us. She did not inform us that the rate had changed at all.
There were days where I would email her & just be ignored which I eventually called through & just got excuses. Not very professional at all.

Cainan Mitchell was the case handler very informative at times but things were dragging on due to HSBC delays & redeeming the help to buy just seemed like we were at a stand still.

Started our remortgage on 24th May was finally sorted 1st September which is just ridiculous.

Was mega stressed out dealing with mortgage bureau as I was chasing them to do a job I was paying them for. I would get an email to print & sign then a few days later more that had been missed.

I won’t be using them again.

2023年5月24日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave your review Mr Starbuck and please accept our apologies that you did not experience our usual high levels of service. I have passed your review on to our Customer Relations Team to conduct a full investigation and they will be in touch with you in due course.

Best regards
Alex Hyde, Commercial Director

5つ星のうち5の評価

Great experience with Tolga and all the…

Great experience with Tolga and all the team from their initial advice to submitting the mortgage application, and through to sorting insurance. Would definitely recommend :)

2023年8月31日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for your review Kate, greatly appreciated.

5つ星のうち5の評価

The whole process was made simple and…

The whole process was made simple and straightforward. As a first-time buyer, Tolga has explained all the steps in detail, talked through options and submitted the AIP and mortgage application in less than 2 weeks.
Overall, pleased with the service provided.

2023年8月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Fantastic review Hasan, thank you!

5つ星のうち5の評価

Great service

They were so helpful from explaining the whole process to chasing down all the different people required to gain our mortgage. I would have no hesitation in recommending them to anyone looking to move house.

2023年8月25日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Lovely review Stephen, thank you!

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