Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... もっと見る
企業が回答しました
所在地
所在地を変更Durham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... もっと見る
企業が回答しました
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... もっと見る
企業が回答しました
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, 英国
- 0191 2837864
Over 1000 new cars every week
4.6
優良
894件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
From start to finish excellent service
2026年8月12日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellent
Kate was excellent throughout the whole process — very professional, helpful and informative.
After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that had been advertised. I emailed Kate, and she immediately passed the issue on to the relevant people to get it rectified.
Although it was a little stressful, as the parking sensors were one of the specific things I had stipulated I wanted in the car, Kate handled everything professionally and made sure the issue was resolved. The parking sensors were subsequently fitted.
I couldn’t fault Kate at all. She was fantastic from start to finish. Highly recommend!
2026年8月1日
自発的なレビュー
Motorpoint - Birtley からの回答
Hi Nicole,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that we were able to resolve the issues with regards to your parking sensors.
If we can assist you further, please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Continuous communication with Nick
Continuous communication with Nick, patient and understanding.
2026年8月6日
Motorpoint - Birtley からの回答
Hi Diane,
Thank you for taking the time to leave us a great review!
I am pleased to hear your experience was a good one and Nick was able to offer you a great service.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great help
Great help, quick service , only issue is car is in garage already for faulty wiper fluid dispense, otherwise fab
2026年8月3日
Motorpoint - Birtley からの回答
Hi Brooke,
We're glad to hear you received great help and quick service! Apologies you are having an issue so soon! If you wish to discuss your concerns regarding the wiper further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Efficient service
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he was so helpful on my test drive and with sorting out payments and reserving the vehicle. Lee took over and he was such a smashing, helpful guy when I came to pick up my car. Customer service with smiles and absolutely no pressure from anyone to buy. I would most definitely recommend using Motorpoint.
2026年8月7日
Motorpoint - Birtley からの回答
Hi Lorraine,
Thank you for your review! I am pleased to hear your experience was a good one and we were quick to get you in your new car!
If we can assist you further please do not hesitate to get in touch and I will be sure to pass your great feedback over to Lee and the team!!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From stepping in the door of Motorpoint…
From stepping in the door of Motorpoint i was looked after 1st class . The car i picked to buy had been presented very well .the lads put me at ease and done a great job with my finance package.really left over the moon with my deal .
2026年8月7日
Motorpoint - Birtley からの回答
Hi Ronnie,
We're so pleased to hear you received first-class service from the moment you arrived. It's wonderful that our team made you feel at ease and helped you with your finance package. We're delighted you left feeling so happy with your deal!
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent friendly service
Excellent friendly service, buying a car made really easy. Love my new motor.
2026年8月1日
Motorpoint - Birtley からの回答
Hi Graham,
Thank you for taking the time to leave us a review. I am pleased to hear your experience was a good one and that you are enjoying your new car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
My excellent Motorpoint experience
This is my third car from Motorpoint Birtley and once again found the staff and service given me excellent. On this occasion Jordan equipped me with all relevent information regarding my car and made me feel confident in the change over.
2026年7月25日
Motorpoint - Birtley からの回答
Hi Mrs Wells,
Thank you for taking the time to leave us a great review! I am pleased to hear Jordan was helpful and able to answer all of your questions- I will be sure to pass your kind words over to him. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Mrs Hall,
Thank you for taking the time to leave us a great review! I am pleased your experience was a good one and the staff were professional throughout.
If we can assist you further please do not hesitate to give us a call!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good communication,helpful member of…
Good communication,helpful member of staff.Felt comfortable.
2026年8月2日
Motorpoint - Birtley からの回答
Hi Mark,
Thank you for your review. It is great to hear that you felt at ease with us when looking for your new car. I will be sure to pass your feedback onto the team and if we can assist further please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Hi I can honestly say my experience…
Hi I can honestly say my experience with Motorpoint at Birtley garage was excellent. The staff were exceptional and very attentive, helpful and professional. The staff member who helped my friend and I choose a car what can I say thank you so much for making the experience a nice one your a credit to your company. So many thanks again. Amanda. Kath marion.
2026年8月1日
Motorpoint - Birtley からの回答
Hi Kathleen,
Thank you for leaving us a review! It is wonderful to hear that your experience was a good one and Amanda was able to find you the car that's right for you and your friend!
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Selected car online for low mileage
Selected car online for low mileage. Details sorted on phone.
Pick up was sooner than expected but transfer was straightforward with pleasant, helpful member of staff.
2026年8月1日
Motorpoint - Birtley からの回答
Hi Ian,
Thank you for taking the time to leave us a great review! I am pleased you were able to utilise our website to find the right car for you- and with low mileage! If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
First class as usual
First class as usual, Wayne in particular. Had many cars from motorpoint. Thanks you again.
2026年8月1日
Motorpoint - Birtley からの回答
Hi John,
It's wonderful to hear that you consistently have a first-class experience with us. We truly appreciate your continued loyalty and kind words.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint Birtley
The colleagues that work at Motorpoint Birtley. The quality of the cars. The process is quick and easy
2026年7月11日
Motorpoint - Birtley からの回答
Hi Denise,
Thank you for the great review! I am pleased to hear your experience was a good one, quick and stress free!
Please get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
Massive selection of cars.
Helpful friendly staff.
No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you need more information about a car your interested in.
Decided on a MG hybrid had an informative demonstration off Reece on all the key points of the car that I wanted to know.
Was offered a fair price on part exchange.
Great service start to finish.
Would definitely recommend.
2026年7月29日
Motorpoint - Birtley からの回答
Hi Joanne,
Thank you for taking the time to leave us a fantastic review!
I am pleased to hear that your experience was a good one and Reece was able to help you find the right car for you.
If we can assist you further please do not hesitate to get in touch and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Mark,
Thank you for your review! I am pleased you found our service positive and that you were happy with your overall experience!
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Angela,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that you would come back to us in the future.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We’ve bought the last six cars with…
We’ve bought the last six cars with Motorpoint and all have been good experience……this one was no exception!
We weren’t actually going to buy a car when we came in, we were just browsing, but Kieran was so good after we spotted a car we were going to think about, that we bought it in the spot!
Kieran was excellent in all manners, and very knowledgable……a really good, polite, and not too pushy salesman !
2026年7月28日
Motorpoint - Birtley からの回答
Hi Margaret,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Kieran was a good one and that he was able to answer all of your questions and put you at ease when buying your new car!
Please do not hesitate to get in touch if we can assist you further and I will be sure to pass your kind words onto Kieran and the rest of the team!
We hope you enjoy your new car!🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Jevan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you are satisfied with your experience. Your feedback is greatly appreciated.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service from all staff ..
Great service from all staff ..the best price around for my new car and my part exchange car( and I did shop around)...I'd recommend Motorpoint to anyone !
2026年7月27日
Motorpoint - Birtley からの回答
Hi Peter,
We're delighted to hear you received great service from our team and found the best price for your new car and part exchange. We truly appreciate your recommendation!
Thank you for a great review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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