I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... もっと見る
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所在地
所在地を変更Durham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... もっと見る
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Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... もっと見る
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Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... もっと見る
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企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, 英国
- 0191 2837864
Over 1000 new cars every week
4.6
優良
896件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Jack was excellent and helped me choose…
Jack was excellent and helped me choose my car which is amazing. He was understanding, amazingly helpful and just got me. What a start and a great ambassador for your company. I would, and have recommended Motorpoint to my family.
2026年7月7日
Motorpoint - Birtley からの回答
Hi,
We're so pleased to hear about your excellent experience! It's wonderful that Jack was so understanding and helpful in assisting you with choosing your amazing car. We truly appreciate your recommendation to your family.
Thank you
Motorpoint Birtley
We purchased a Ford echo sport.
We purchased a Ford echo sport.
I was not sure what I was requiring, I spoke with Wayne, who offered advice and support around my budget etc.
The biggest part of this was he didn’t push or force any sale of the vehicle, everything was done at my pace.
Once I identified the car I collected it the following day, the couple of little things on the paint work were addressed and the sale was complete.
Wayne is a credit to your business and the way he sold us the car the finance and the added cover was great all within on my budget.
I can not fault this service at all.
My daughter purchased a car previously from you and the experiance again was top notch.
I would like to thank Wayne again for his work.
2026年7月6日
Motorpoint - Birtley からの回答
Hi Gavin,
We're delighted to hear about your excellent experience and that you found the advice and support helpful. It's great that you felt no pressure during the process and that everything was handled at your pace. We appreciate your kind words about our team member and are happy to know your daughter also had a positive experience. I will be sure to pass your kind words over to Wayne and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure salesman
No pressure salesman, very professional, and honest.
Gave good acceptable trade in price for my old car.
Made the experience quick and easy. Will be using motorpoint in the future.
2026年7月3日
Motorpoint - Birtley からの回答
Hi Ann,
We are so pleased to hear that your experience with us was a positive one! It's wonderful to know that you found our team professional and honest, and that we could offer a good trade-in price. Making the process quick and easy for our customers is always our goal, and we look forward to assisting you again in the future.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece was very polite
Reece was very polite, informative and helpful throughout the process.
Thank you
2026年7月1日
Motorpoint - Birtley からの回答
Hi Steven,
Thank you for your review. I am pleased to hear your experience was a good one with Reece and that he was able to assist with your requirements throughout the car buying experience. Please do not hesitate to get in touch if you have any questions and I will be sure to pass your kind words over to Reece!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service no hassle
2026年7月1日
Motorpoint - Birtley からの回答
Hi Gerald,
We are so glad to hear that you had a hassle-free experience with our customer service. We truly appreciate your kind words!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service overall Very helpful…
Excellent service overall Very helpful salesperson.
Only thing that was frustrating was poor communication following visit to Motorpoint when I spoke to member of staff with a query on same day of visit and asked to speak to salesperson and was told they would pass message on and call me back but that didn’t happen
Again Motorpoint rang on 3 separate occasions 5 days later however it wasn’t the same number given to me by salesperson and no voicemail was left so I didn’t answer thinking it was a scam. The calls were to tell me the car was in the garage having been delivered from another garage. I could have had car earlier than when I purchased it. The salesperson did apologise.
2026年6月30日
Motorpoint - Birtley からの回答
Hi Elizabeth,
We appreciate your positive feedback regarding our salesperson's helpfulness. We are genuinely sorry to hear about the communication issues you experienced, particularly with the missed call-back and the unrecognised calls about your car's delivery. We understand how frustrating this must have been and we are reviewing our internal communication processes to prevent similar occurrences. If we can assist you further please do not hesitate to get in touch. Our contact number is 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Jolaoye
Thank you for your great review. I am pleased to hear your experience was a good one.
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Stephen,
We are so glad to hear that our team was friendly and provided you with excellent service. We truly appreciate your kind words and positive feedback.
Thank you
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Clare,
Thank you for taking the time to leave us a fantastic review. I am thrilled to hear that you found your experience quick and easy with the team.
If we can assist you further please do not hesitate and to give us a call!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Bought a car 4 months ago
Bought a car 4 months ago. Not done many miles. Paid over £20,000 with 3 years warranty. I always wait a little before reviewing. And this why... 4 new tyres after 4 months when you pay that much money is mental!!!
Not sure who they have completing the MOT and service in there. A garage who pride themselves as much as these guys so surely shouldn't be this awful?
Please pay an extra 2k and buy from an actual audi, cupra or BMW garage etc. They are just roll in roll out and only care for quick sales.
Also 1 other thing to mention. About a week after you buy your car they absolutely hound you to review them. Clearly they're trying to get you to give them a good review while you're happy with your new car before it has several problems in 3 months
2026年7月4日
自発的なレビュー
Motorpoint - Birtley からの回答
Hi Seamus,
Thank you for leaving us a review. I am sorry to hear that you had some issues with your vehicle a few months after purchase. Our vehicles go through very specific PDI checks to meet our Motorpoint standards before the vehicles are sold. If there are any components that do not meet standard these will be rectified pre-collection to ensure they do.
Unfortunately I cannot find your details with the email address provided but if you wish to raise these concerns further please drop me an email on Kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Deborah,
Thank you for the positive review. I’m pleased your experience with us was a smooth one and that you found the team professional throughout. If you have anymore questions please do not hesitate to contact us!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece and Lee were very approachable…
Reece and Lee were very approachable and able to answer my questions and queries on the whole purchase process. One disappointment is the tyre pressure warning light came on as I drove off the forecourt & 2 wheels were missing dust caps. Easily rectified with Amazon.
2026年6月28日
Motorpoint - Birtley からの回答
Hi Claire,
Thank you for taking the time to leave us a great review. I am pleased to hear Reece & Lee were able to offer you a fantastic service. We are sorry to hear that there was a couple of things that didn’t go quite so smoothly and hope this has now been rectified. If not, please do not hesitate to contact store on 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Best service…
2026年7月1日
Motorpoint - Birtley からの回答
Hi Krzysztof,
Thank you for taking the time to leave us a great review!
I am pleased to hear that you had a fantastic experience with us and we were able to offer you great service.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Usually a 5 star service
Usually a 5 star service, not this time however.
This is the 4th car we have bought from Motorpoint in the last 2 years.
As I said , usually 5 star service
It has to be said though that the salesperson who dealt with us was amazing, very helpful and had plenty of time to go through everything and explain any queries we had etc, couldn’t fault her (Kate Smith at Birtley branch)
On collection of the car there should have been a mot and service carried out, I was informed that the mot had been done but the service hadn’t, no problem, can bring it back for service.
On checking car, it was found that the passenger seat switch wasn’t working,they took it to workshop and said required a new switch.
Switched ordered and car booked in for switch fitted and service.
So far so good 👍🏻
When I got home I noticed sat nav not working and car wasn’t showing as mot complete on gov website, also, car not cleaned inside, took photos and went back next day.
Workshop looked at satnav and said they would get back to me, they still said car had mot done.
On further investigation, workshop informed Kate that it hadn’t been done.
Received phone call, it needed to get booked in for sat nav repair.
Car was booked in for mot, service,sat nav and seat switch,
All completed and sorted without problem.
My gripe is however, that when I mentioned again about the interior and showed the pictures of the dirt etc inside the car I was told that customer services wouldn’t book it back in as it had already been in once for other stuff and wasn’t allowed to be booked in again so there was nothing they could do !!
That to me is not acceptable,
That one thing has spoilt an otherwise 5 star review for me.
Again, Kate was amazing throughout.
Everything else was great but selling a dirty car is a definite no for me.
Looks like I will be footing the bill to have a valet done on the car.
Updated after reply from Motorpoint
Pleased to hear you are reviewing procedures going forward, however, that is no help to me.
Still leaves me paying for a “comprehensive interior cleaning”
2026年6月30日
Motorpoint - Birtley からの回答
Hi Richard,
We appreciate you taking the time to share your detailed feedback regarding your recent car purchase. We are genuinely concerned to learn that your experience, particularly with the car's interior cleanliness, fell short of the 5-star service you've come to expect from us over your four purchases. We understand your frustration with having to address multiple issues after collection, and we acknowledge that the car's condition upon delivery was not up to our usual standards. We are glad to hear that one of our team members provided exceptional service throughout this process. We are actively reviewing our internal procedures to ensure that all vehicles are thoroughly inspected and prepared before collection, including a comprehensive interior cleaning. Your comments are invaluable as we continuously strive to improve our service for all our customers.
Thank you
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Stacey,
We're so glad to hear that you had a really good experience with Reece! We appreciate you taking the time to share your positive feedback.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you Kate
Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate
2026年6月29日
Motorpoint - Birtley からの回答
Hi Tony,
Thank you for leaving Kate a great review! I am pleased to hear that Kate offered you a great service and answered all of your questions.
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Good Afternoon,
Thank you for your review!
I am pleased to hear that you were happy with your experience with us and that you would recommend us in the future.
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The young man Reece
The young man Reece, was very knowledgeable and helpful.
He made me feel very confident on my test drive as I had never driven an automatic car.
2026年6月23日
Motorpoint - Birtley からの回答
Hi Mary,
Thank you for taking the time to leave us a great review! I am pleased to hear that Reece was able to offer you a fantastic service and made you feel comfortable throughout.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Stress free
Very knowledgeable sales expert who went above and beyond to please! Thank you to Kate Smith
2026年6月21日
Motorpoint - Birtley からの回答
Hi Ashley,
We are delighted to hear that our sales team provided such knowledgeable and exceptional service. It's wonderful to know they went above and beyond to ensure your satisfaction.
Thank you for your review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Quick transaction very helpful good…
Quick transaction very helpful good vehicle good customer service
2026年6月19日
Motorpoint - Birtley からの回答
Hi David,
We are so happy to hear that you had such a positive experience with us and found our service helpful. We truly appreciate your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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