I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... もっと見る
企業が回答しました
所在地
所在地を変更Durham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... もっと見る
企業が回答しました
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... もっと見る
企業が回答しました
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, 英国
- 0191 2837864
Over 1000 new cars every week
4.6
優良
896件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Motorpoint - Birtley からの回答
Hi Michael,
Thank you for your review! I am pleased to hear you found our staff helpful and accomodating through your car buying experience. If you require any more assistance, please do not hesitate to let me know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great experience made so easy by the…
Great experience made so easy by the lovely Kate Smith. No pressure, everything explained probably more than once, listened to what I was looking for and found me the perfect car within my budget. 100% happy with everything.
2026年5月4日
Motorpoint - Birtley からの回答
Hi Jacquie,
We're happy to hear that you had such a great experience! We appreciate that everything was made easy, with no pressure, and that you found the perfect car within your budget. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint
A pleasant experience from walking…
A pleasant experience from walking through the door to collection of my vehicle, and follow up contact to make sure everything is ok
2026年4月28日
Motorpoint - Birtley からの回答
Hi Brian,
We're happy your experience was pleasant, from start to follow-up. It's great to know we ensured everything was satisfactory. Thank you for your positive feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
was there over
was there over
an hour the car was supposed to have been inspected. when it came over it had lots of paint chips on it. they took it away to repair the chips.we were there another three quarters of an hour. sorry but just not good enough.
2026年4月26日
Motorpoint - Birtley からの回答
Hi Kenneth,
We regret that your inspection and car's condition didn't meet expectations, and the repairs extended your wait. We appreciate your feedback and will review our processes. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
When i go to buy something i dont like…
When i go to buy something i dont like pushy sales people .At Motorpoint they were great i made up my mind not them that i wanted the car so was more than happy to purchase the car we liked They were very friendly and also got good part exchange price
2026年4月26日
Motorpoint - Birtley からの回答
Hi Garry & Susan,
We appreciate you sharing your experience. We're happy to hear that you felt comfortable making your decision without pressure and that you were pleased with the part exchange price and friendly service.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A straight forward buying process and good customer service
A straight forward buying process. The car was presented well and the damage I identified was well repaired before collection. The customer service team were prompt and helpful in this regard.
There was no negotiation on the price, but from my own research, I already knew the car was the cheapest around for the age, spec and mileage.
My only comment is that when buying a PHEV, some electric charge in the battery would have been preferred to test the car in EV mode as well as Hybrid. Far cheaper than putting extra petrol in the car and would have given me the complete test drive experience.
2026年4月24日
Motorpoint - Birtley からの回答
Hi David,
Thank you for taking the time to leave us a great review! I am pleased to hear the car was presented to you well on collection and that we were able to offer you a fantastic service. I am sorry to hear the hybrid battery was not charged for you when you visited store and will look into this internally to try and prevent this in future.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Told them what car i wanted .and within…
Told them what car i wanted .and within a week picked my new car up no hassle
2026年4月25日
Motorpoint - Birtley からの回答
Hi Peter,
Thank you for your review! I am pleased to hear we were able to find you the right car. If we can assist you further please do not hesitate to get in touch! I will be sure to pass your feedback onto the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The car sold has 12 safety recalls
The car sold has 12 safety recalls , has developed two faults in two weeks of ownership. The free three month warranty is a farce, you have to pay to find out what the fault is, to see if it’s a warranty issue. The car is unsafe and that doesn’t seem to bother motorpoint. Avoid at all costs!
2026年4月3日
自発的なレビュー
Motorpoint - Birtley からの回答
Hi
Thank you for your review! Unfortunately, I am unable to retrieve your order based on the information you have provided. Can you please drop me an email on kimberley.herron@motorpoint.co.uk with some more information and I will be more than happy to look into this for you!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A stress free way to purchase a car.
A stress free way to purchase a car.
Left to browse the various choices and makes in peace.
Sales staff on hand to answer any questions.
Once car found test drive there and then.
Smooth transaction of sale from Reece.
No high pressure sales talk and took time to answer any questions we had.
Part exchange price and purchase price was excellent.
Even a few extras offered e.g new car mats.
Oh and free coffee… in a proper mug!
All in all an experience we would certainly recommend and will be our first port of call when time comes to trade up again.
Well Done Motorpoint.
2026年4月19日
Motorpoint - Birtley からの回答
Hi Mr & Mrs Fisher,
We're happy you found car buying stress-free, with a relaxed browsing experience and helpful staff. It's great to know you appreciated the smooth transaction, pressure-free environment, and extras. We appreciate your recommendation and hope to see you again!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you
Motorpoint
Really bad experience
13 hours ago
Appalling!
I got an online valuation that was valid for 14 days. During this period I arranged an appointment with my local dealership at Birtley who then offered me a much reduced price. This actually approximately £800 less than the online quotation. The car is only a year old with limited mileage and immaculate. The car is exactly how I described it when entering the details online for the quote. When I asked to raise a complaint I was told by the branch manager that it says on their website that prices can change in line with current market value. Really? A drop of approximately £800 in 5 days? For a quotation price supposedly valid for 14 days. Appalling how these traders conduct their business like this. Perhaps there needs to be better regulation to stop traders doing this. All they have done is caused me a lot of inconvenience and waisted my time. I’ve sold my car to other, reputable dealers in the past and they actually honour the price given online. My advice is to save yourself a lot of inconvenience and go elsewhere.
2026年4月22日
自発的なレビュー
Motorpoint - Birtley からの回答
Hi Antony,
We appreciate you bringing this to our attention. We're sorry to hear the valuation at the dealership was much lower than the online quote,. Our terms and conditions state that the final valuation is offered in store following full inspection of the vehicle. That being said, we would like to apologise that you were not satisfied with our service.
I will ensure our process is reviewed to prevent this in the future. Please do not hesitate to get in touch if we can assist further.
Thank you
Motorpoint Birtley
I went in looking for a deisle suv met…
I went in looking for a deisle suv met Wayne Carter sales guy no pressure what so ever told him what I wanted and he found me the car i later bought on that day he took care of everything for me absolutely top guy
2026年4月13日
Motorpoint - Birtley からの回答
Hi Darren,
Thank you for the great review! I am pleased to hear that Wayne was able to offer you a fantastic service and found you the perfect car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service
We were met by Dean who was friendly and helpful, but he keen to help and answered all of our questions. Never pushy and allowed us time to make the right decision
2026年4月18日
Motorpoint - Birtley からの回答
Hi Jill,
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was friendly and helpful and gave you time to decide.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint - Birtley からの回答
Hi Lynda,
We appreciate you sharing your experience! We're so glad the process was easy and the service was excellent for you.
Thank you
Motorpoint Birtley
From first enquiries to driving away my…
From first enquiries to driving away my new car everyone was welcoming and helpful….Staff were polite and answered any questions ..
2026年4月16日
Motorpoint - Birtley からの回答
We appreciate you taking the time to leave us a review. We're so glad to hear that everyone was welcoming and helpful, and that staff answered your questions.
Thank you
Motorpoint Britley
Motorpoint - Birtley からの回答
Hi Joanne,
We appreciate you sharing your positive experience! We're so glad you always receive brilliant service and value for money. Thank you.
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate was very helpful throughout the…
Kate was very helpful throughout the whole process in every aspect. My purchase was made and I collected my new car the same day including the part exchange of my old vehicle. I would highly recommend Motorpoint to anyone wishing to buy a new car.
2026年4月14日
Motorpoint - Birtley からの回答
Hi Scott,
Thank you for taking the time to leave us a great review! I am pleased to hear that Kate was able to offer you a fantastic service and that you collected the same day!
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words onto Kate and the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great experience
It was a great experience Jordan was very very helpful and patient with me while I had to do most things on my phone. I can't thank him enough.
2026年4月10日
Motorpoint - Birtley からの回答
Hi Anthony,
We're happy to hear that your experience was great! We appreciate you mentioning how helpful and patient our team member was. Thank you for your feedback!
I will be sure to pass your kind words over to Jordan and please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very good custamor sevice
2026年4月11日
Motorpoint - Birtley からの回答
Hi Tracey,
We are happy to learn that you had a very good experience with our customer service. Thank you for this positive feedback!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motopoint Birtley
Megan Parker the sales assistant was…
Megan Parker the sales assistant was amazing gave us all the information we needed a real asset to your company
2026年4月9日
Motorpoint - Birtley からの回答
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience with Megan was a good one and will be sure to pass your kind words over to her and the rest of the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good showroom and buying experience
I feel that Ive got a quality car at acceptable price.
2026年3月31日
Motorpoint - Birtley からの回答
Hi Margaret,
Thank you for your review! I am pleased to hear you are happy with the car you bought from us and that you felt like our pricing was acceptable.
If you require any further information from us please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。