Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... もっと見る
企業が回答しました
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... もっと見る
企業が回答しました
I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, 英国
- 01977 712881
Over 1000 new cars every week
4.7
優良
850件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pleasant service from start to finish…
Pleasant service from start to finish with zero pushy sales talk. Matt at Castleford guided me through the collection process which was a breeze.
2026年6月4日
Motorpoint - Castleford からの回答
Hi Mark,
Thank you for taking the time to contact us in regards to your recent purchase. I'm thrilled to hear that you had a positive experience with Matt and would be happy to share your comments with him.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Abs made everything so easy he was…
Abs made everything so easy he was friendly and helpful
2026年5月22日
Motorpoint - Castleford からの回答
Hi Lesley,
Thank you for taking the time to leave us your feedback! I'm thrilled to hear that you had a positive experience in store and would be happy to pass your lovely comments onto Abs!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I sold my car through motorpoint and I…
I sold my car through motorpoint and I cannot recommend enough. I used their website to get an instant valuation, no photos were required. I arrived to the site, and the quote generated was paid out minus a small charge for an issue with the car battery. The valuation was higher than I anticipated, and given I work in the motor trade I knew what the vehicle was worth, so to receive more was fantastic. The money was in my account less than an hour leaving the site. I would recommend to everyone looking to sell their car!
2026年6月3日
自発的なレビュー
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us your feedback based on your recent ' sell your car appointment'. I'm glad to hear that you were happy with your valuation and found the completion process in store easy!
We hope to see you back in store in the future!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Ecellent service throughout the process
2026年5月31日
Motorpoint - Castleford からの回答
Hi Paul,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you recieved such 'excellent' service from our wonderful team and will be sure to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good Service
Car was sourced without seeing paid delivery to bring to nearest store .
Went on the day to view very swift process after decision was made to purchase it .
2 hrs later we were on the road going home
Plus a full tank of petrol which was a bonus
Thank you all
2026年5月29日
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to contact us in regards to your recent purchase. I'm thrilled to hear that you had such a great experience with our Castleford team and would be happy to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Avoid at all cost
Went to test drive a car and part-ex my car. Test drove the car, agreed on a part-ex price, asked if the stone chips on the bonnet could be touched up and was assured they would be. Went to do the handover, the guy that sold me the car asked me if l needed help and didn't realise we had a handover? Gave me the keys to check the car once he realised who I was. The car was a mess, the stone chips had been touched in with a block colour white and not pearlescent. I complained that it looked really bad. The car was taken to be rectified. 30 mins later the car bonnet had been rectified, but I could see scratches (white pearlescent under strong sunlight isn't easy to notice blemishes and scratches ) I was told there where none, even though I disputed this. I wasn't happy, but thought, I'll t-cut them out. Did the documents, handed the keys, no explanation of how everything works, bye, see you later sort of culture. Placing my new mats I noticed a front trye seemed very low, asked for it to be checked before I got on the motorway. Tyre didn't have a slow punture, but did need air. Went to drive away and needed the satnav that should work but didn't work, went back to the ask why? Was told after the car was taken back to the workshop and waiting another 20 minutes or so that the SD card was missing, they didn't know where it was, and they needed to seek guidance on what to do.... Either send me out and SD card or send me to my local dealer in York. When I demanded this in writing, saying that I was really quite miffed at how many things hadn't been checked on the vehicle before handover, so wanted what they owed me in writing, minutes later a workshop guy asks for my keys and installed the navigation SD card. After the bank holiday, and not happy with the scratches on my bonnet not coming out, I went to a local car sprayer to ask his opinion? His question was, did Stevie Wonder do this? He told me pearlescent paint cannot be touched up, it looked like a dogs dinner, and I've now had to book my car in for a whole bonnet respray at a cost of £500. Avoid this company like the plague. They just want to buy quick and sell quick!!! Recent Update as of 01.06.2026 Customer services manager has been intouch, I've replied, guess what? No reply from them about who's going to foot the bill for the full bonnet respray! Avoid
2026年5月23日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Sandra,
Thank you for taking the time to leave us your feedback. I'm very disappointed to learn that you had a negative experience with our sales team and were unhappy with the overall condition of your vehicle. We take all customer feedback seriously and would be happy to investigate your concerns further. I have contacted you directly in order to obtain more information and would be happy to review this as a matter of urgency.
If you require any additional support from our teams, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
We’ve just bought a car from Motorpoint…
We’ve just bought a car from Motorpoint Castleford and honestly, it was the most hassle-free and straightforward car purchase we’ve ever made.
Abs handled the sale brilliantly from start to finish. He was transparent, quick, empathetic to our situation, and never made us feel pressured. Most importantly, he focused on helping us buy the car we actually wanted rather than trying to push us into anything that didn’t suit.
The whole process was clear, efficient and genuinely easy. Motorpoint’s business model deserves credit, but the real standout was Abs himself: effortless style, real competence and obvious expertise. We felt like we were in very good hands throughout.
We also really appreciated the extras included with the car, including a free set of mats and the interior/exterior coating.
As soon as we hear that any family or friends are looking for a car, we’ll be sending them straight to Abs at Motorpoint Castleford. Highly recommended.
2026年5月26日
Motorpoint - Castleford からの回答
Hi Kelly,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that Abs was able to provide you with such a excellent service and support you throughout your car buying journey.
Thank you for your support, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Freedom to look around at our…
Freedom to look around at our leisure,and when we asked for keys to look at the cars interiors we were left to do so. The test drives were set up quickly. When the final decision was made we were handled by a wonderfully friendly person, who explained everything we needed to know and made the whole experience run smoothly. Special thanks to Abs at Castleford.
2026年5月18日
Motorpoint - Castleford からの回答
Hi Carol,
Thank you for taking the time to leave us your feedback. I'm glad to hear that our lovely sales team were able to make your car buying experience hassle free!
Thank you for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good experience overall.
Good experience overall but I felt a little pushed with them trying to get me to take out there warranty. I did think i got a good part exchange price which I was happy with. Wish they had a 14 day return policy as I am not sure i chose the right car.
2026年5月21日
Motorpoint - Castleford からの回答
Hi Anita,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive overall experience with our Castleford team and would be happy to pass your comments on to our sales team to investigate further.
Unfortunately we are unable to offer a 14 day returns period, however my colleague, Niall, will shortly be in contact with you in order to discuss your purchase further. If you require any additional support moving forwards, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Our car wasn’t right when we went to…
Our car wasn’t right when we went to collect, there were scratches still on the bonnet, this caused me issues as I had changed the insurance over.
The. Second time pick up had been arranged, I got a call at 4 pm to say the car wouldn’t be ready again, eventually the third attempt was good, the issues rectified, and a tank of petrol as an apology.just didn’t get off to a good start .
2026年5月15日
Motorpoint - Castleford からの回答
Hi Neil,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear that you were unhappy with the quality of the vehicle during your initial appointment, however I'm glad to hear that our sales team were able to provide you with a suitable resolution.
We really appreciate your business and would like to take this opportunity to thank you again for your patience whilst we helped to resolve your concerns.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great salesman at motorpoint…
Great salesman at motorpoint castleford, knowledgeable and polite and most helpfull. Had a slight problem with a scuff on wheel but dealt with trouble free very pleased all round
2026年5月14日
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear that you have experienced an issue with your vehicle since collecting, however i'm glad to hear that this has now been resolved to your satisfaction.
Thank you for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
It was a excellent around experience…
It was a excellent around experience from walking into the show room to purchasing our new car Josh the sales man made us feel welcome and went the extra mile to help us get the car we wanted.
Thank you to everyone at Motorpiont Castleford. Graham and Gail
2026年5月13日
Motorpoint - Castleford からの回答
Hi Graham,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a great experience with our Sales Trainee, Josh, and cant wait to share your lovely comments with him.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Efficient friendly staff who made the…
Efficient friendly staff who made the process quick and painless
2026年5月18日
Motorpoint - Castleford からの回答
Good Evening,
Thank you for taking the time to leave us a 5* review! I'm delighted to hear that our friendly team were able to make your car buying journey as easy as possible and would be happy to pass your feedback on to everyone involved.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Customer service was great
Customer service was great, Joe greeted us when we arrived, said take a picture of the car codes you want to look at and left us to it until we wanted to test drive.Drove our new car home the same day.
2026年5月13日
Motorpoint - Castleford からの回答
Hi Susan,
Thank you for taking the time to leave us your feedback. I'm so glad to hear that you had such a great experience with Joe and would be happy to pass your comments on.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Not pushy listened to what we had to…
Not pushy listened to what we had to say and wanted and met all our requirements. Everything went smoothly from start to finish the salesman we dealt with was excellent and kept in touch after the sale to make sure everything was still ok.
2026年5月16日
Motorpoint - Castleford からの回答
Hi Steven,
Thank you for taking the time to leave us such fantastic feedback. I'm thrilled to hear that our friendly team were able to support you throughout your car buying journey.
Than you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Teresa,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you found our team helpful and would be happy to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great friendly staff all around the…
Great friendly staff all around the building. Lovely friendly atmosphere and no pushy salespeople. Would highly recommend to anyone wanting to purchase a good quality vehicle.
2026年5月15日
Motorpoint - Castleford からの回答
Hi Ann,
Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you enjoyed our friendly and hassle free car buying environment and would be happy to pass your comments on to our fantastic team!
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
When buying a car we always use…
When buying a car we always use Moterpoint as you can browse at leisure without a sales man on your back.
All your salesman are brilliant
Wouldn’t go anywhere else.
2026年5月9日
Motorpoint - Castleford からの回答
Hi Margaret,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you have had another positive experience with us and would be happy to pass your comments onto our lovely team!
Thank you again for your continued support, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Excellent service my Tyer light came on…
Excellent service my Tyer light came on booked in , fixed straight away
First class service.
2026年5月8日
Motorpoint - Castleford からの回答
Hi Michelle,
Thank you for taking the time to leave us your feedback. I'm sorry to hear that your tyre pressure light illuminated after collecting, however i'm glad to hear that our team were able to support you with a resolution quickly and professionally.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
From the minute I arrived to driving…
From the minute I arrived to driving away with my new car the customer service particularly from Matt who helped me all the way with the purchase was absolutely first class.
2026年5月7日
Motorpoint - Castleford からの回答
Hi Mark,
Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you received such excellent service from Matt and would be happy to pass your comments on to him.
Thank you again for your support, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
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