Tom Arnold was my contact for the day of collection. Very relaxed operation, absolutely no pressure everything at your pace. Process of paperwork and form filling ( ie computer) done, open banki... もっと見る
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レビュアーのコメントを見てみましょう
From the moment I entered the Ipswich dealership the welcome was immediately evident. No hard sales pressure, I was offered the keys to the car I ultimately purchased and was invited to take the car f... もっと見る
企業が回答しました
Decided to buy a new car and went in to the Ipswich store ,was net by a lovely man called Cameron who helped us whilst we were looking ,and then after deciding on one in another Motorpoint store whi... もっと見る
企業が回答しました
Looked around cars on display, found what iwas looking for, No pressure from sales, back for test drive next day, All good tax insurance sorted then home to admire new car. The salespeople very help... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
West End Road, IP1 2DZ, Ipswich, 英国
- 01473 905647
Over 1000 new cars every week
4.5
優良
307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
I went to the Ipswich branch after seeing car on the website I liked. I was greeted by Cameron who was very friendly and helpful. He arranged for the car to be transferred to Ipswich and contacted me when it arrived. I went down to take a look and was pleased with my choice and made the purchase. For this I was helped by Declan who again was was helpful and friendly. I found everything from start to finish really straight forward.
2026年7月1日
Motorpoint - Ipswich からの回答
We're so pleased to hear about your positive experience! It's wonderful that our team members were friendly and helpful throughout the process. We appreciate your feedback and hope you enjoy your new car!
Thank you
Motorpoint
Everything went to plan.
Everything went to plan, and I am happy with purchase, so far!
Perhaps a bit more help with car set-up familiarisation.
2026年6月28日
Motorpoint - Ipswich からの回答
Thank you for your feedback! We're delighted to hear that everything went smoothly with your purchase and that you're happy with your new car. We appreciate your suggestion regarding car setup familiarisation and will certainly take this into consideration to improve our customer experience.
Thank you
Motorpoint
Motorpoint - Ipswich からの回答
We're so glad our Ipswich team provided brilliant service. Thank you for your kind words!
Thank you
Motorpoint
If I Could Iwould give -5 star
If I Could Iwould give -5 star, very bad after sale Customer Service.
PLEASE READ BEFORE SIGNING
BEFORE YOU SIGN THE PAPERWORK MAKE SURE YOUR VERY HAPPY WITH THE CAR AND PAINT WORK.
I went in to collect 2 cars 1st car a 24 reg with 10,110 miles on it, and the 2nd one a 25 reg with 12 miles on it, and ended up letting them to sort it out and I be back in a weeks time, the problem was the cars was washed not done right, and had scratches and bird poo all over them.
I said to them mope the cars then polish them it will take the scratches out, they didnt know what mopping was on cars BELLS STARTED RINGING, and the sales staff didn't know as well ????.
A week later I went to see the cars and the salesman said he done the work more question marks came up,
After a week of having the cars I washed them and found out that the scratches, and bird poo was till there, so I called the salesman and his answer was you signed the paperwork end off. I was very surprised and disappointed, and ended up getting a threatening email from the salesman.
The salesman said he only polished them when i said mope 1st then polish, looks like they can not ear as well.
I did say I be back to the salesman. (NOT)
VERY DISAPPOINTED
FOLLOW UP FROM ANSWER
It's a shame that the management didnt called me regarding it and I was told by the salesman of what he done, when I said mope the paint work then polish it will take out the birds droppings, but the salesman that done it said to me by email he didn't do the just polished it, so when you polish a car it just covers it up until later you wash it and uncover the bird droppings again, so I dont thing your staff have got any idea how to prepare a car for the customer, you just wnat the money.
Sad really
2026年6月3日
自発的なレビュー
Motorpoint - Ipswich からの回答
Hi Dean,
Thank you for your review.
This matter has been closely monitored throughout and has since been fully investigated by management.
Regarding the condition of the vehicle, all vehicles receive a standard interior and exterior clean prior to collection. We do not advertise or provide a full valet service, as our facilities are not equipped for this level of preparation. The mark you referred to was identified as a bird lime stain that had stained into the paintwork. This was subsequently polished and resolved.
Our vehicle preparation team are fully trained and certified in the use of machine polishers, with all prep staff required to complete mandatory training before carrying out this work. Following our investigation, we are satisfied that the correct procedures were followed.
All vehicles are prepared in line with our company standards and undergo multiple quality control inspections before being presented to customers. The minor cosmetic marks identified were deemed to be within our preparation standards. Despite this, our team made every effort to address your concerns and resolve the issues raised.
It is also our understanding that you visited the site prior to your scheduled collection appointment to inspect the vehicle and were satisfied with its condition. You then attended your collection appointment the following day, where the vehicle was reviewed again. Following this inspection, you proceeded with the purchase and signed the relevant documentation confirming acceptance of the vehicle.
We have also reviewed the email correspondence relating to this matter, we operate a zero tolerance policy towards any communication that is aggressive, coercive or threatening in any nature. Our investigation found that all communications from our team were professional, appropriate, and in line with company expectations given. This correspondence has been reviewed by management as part of the investigation.
While we appreciate your feedback, we are satisfied that the vehicle was prepared in accordance with our standards and that your concerns were addressed appropriately by the team.
Motorpoint - Ipswich からの回答
We are so pleased you found our service easy and helpful. We appreciate your kind words and look forward to assisting you again.
Thank you
Motorpoint
Great customer service
2026年6月1日
Motorpoint - Ipswich からの回答
Thank you for your review, we are please you have has a good experience
Motorpoint - Ipswich からの回答
We appreciate your kind words. We are happy you had a great experience.
Thank you
Motorpoint
If I could give zero stars I would
If I could give zero stars I would. Told company I had 3 week time frame to get a new car, it was important that it was done in this time. Took a day off work to collect last Tuesday, was told on the Sunday there was a problem with the car, it had been transported to Ipswich but there was a problem. Told it would be driven to Norwich to get problem sorted, was told 3 different stories about what was wrong with the car and questioned if I was being lied too, but told no, but obviously 2 people were lying as they were giving different reasons. Was promised the car would be ready by this Wednesday, 2 weeks from initial deposit, was meant to be kept updated, nobody rang me, I had to keep chasing, still don’t know what the problem was with the car, how long it would take to be fixed and was told ‘don’t know’ on Monday. Surely after a week, someone should have been able to tell me something, when apparently it was having diagnostics on the Friday before? Was meant to be collecting today, couldn’t even be bothered to ring up and listen to s pack of lies again, after once again, nobody could be bothered to pick up a phone to call me . Now have 2 days to get another car, which -Available Car have helped me with, but thanks to Motorpoint I have incurred expenses from having to get temporary insurance because I have now missed my time frame. Had 3 people apparently dealing with this and not one person has apologised to me, this is the worst customer service I have ever had from any company, I can only imaging what it would be like once you bought the car!!!! I would steer clear of Ipswich branch, they can’t even get their stories straight before they speak to you.
2026年6月3日
自発的なレビュー
Motorpoint - Ipswich からの回答
Dear Sandra,
It is important to me that you, and all customers, trust everything that is said to you by myself or any member of my Team.
Please know that I do gently take exception to the version of events, especially with the suggestion of lies being told. I had been dealing with two cases on the morning I called you and the moment you questioned what I was referring to, I apologised, admitted my error, and evident lapse in cognitive ability, explained the above and gave you relevant information relating to your car - truly I am sorry that this led you to an incorrect conclusion that I was lying. I can understand how you might arrive at that conclusion but would like to make it very clear this is not a fair representation of me and my values.
Trust is a fundamental part of all business transactions. The conversation we had was sincere and at no point did I give you a premeditated untruth. Lying is for children and politicians.
I called you to reassure you that we would run the car to Norwich acknowledging your tight time frame. I committed that the car would be back from the Prep centre for Wednesday which you were happy with. This is the time frame we were working to.
Having dropped the car to Norwich and awaited their assessment, they were able to fix the front parking sensors and have the car ready by the Tuesday evening. Unfortunately, by that time you, had cancelled with the online sales exec.
Thank you and I hope you choose to use Motorpoint again at some point in the future.
James Odell
GSM Motorpoint Ipswich
Fantastic service
Fantastic service, Tom was extremely helpful and knowledgeable. Not pushy at all. Purchased a MG hybrid from Motorpoint and everything was explained and the sale was smooth. So pleased with the car and can’t thank you enough for all your help. I was offered a good price for my car as a part exchange, and the car I purchased was a very competitive price.
2026年6月1日
自発的なレビュー
Motorpoint - Ipswich からの回答
We're so pleased to hear you had a fantastic experience! It's wonderful that our team member was helpful and knowledgeable, making your purchase smooth. We're glad you're happy with your new car and the competitive pricing. Thank you for your kind words!
Thank you
Motorpoint
Great experience
Everybody at the Ipswich branch are so friendly that it does not matter who you see they will help you in any way you need. Though there were a few problems these were all sorted in a professional and timely manner. Could not recommend this branch of Motorpoint more. Prices of the vehicles are always either the same or cheaper than any other company I have dealt with. Thank you.
2026年5月23日
Motorpoint - Ipswich からの回答
We are so pleased to hear about your positive experience with our team. It's wonderful that you found our staff friendly and helpful, and that any issues were resolved professionally. Thank you for your kind words!
Thank you
Motorpoint
Excellent service from start to finish
Staff are helpful, not pushy & focussed on the needs of the customer. The whole buying & part exchanging process was so smooth & trouble free.
I had used a different branch previously & was impressed with them then, so was happy to use Motorpoint again. I would highly recommend them.
2026年5月16日
Motorpoint - Ipswich からの回答
We're so pleased to hear about your smooth and trouble-free experience with us! It's wonderful that our team was helpful and focused on your needs. Thank you for your continued trust and recommendation.
Thank you
Motorpoint
Always have great experience at Ipswich…
Always have great experience at Ipswich Motorpoint. Both our cars from here.
2026年5月9日
Motorpoint - Ipswich からの回答
We're so glad you consistently have great experiences with us! Thank you for your continued loyalty.
Thank you
Motorpoint
Friendly helpful knowledgeable staff…
Friendly helpful knowledgeable staff would use again ipswich store
2026年5月19日
Motorpoint - Ipswich からの回答
We are glad you had a great experience with our Ipswich team. We appreciate your kind words.
Thank you
Motorpoint
Car buying made easy
Friendly staff and professional setup.
Purchase made easy and straight forward. Have recommended to my friends.
2026年5月1日
Motorpoint - Ipswich からの回答
We appreciate you taking the time to share your experience! We're happy to hear that you found our staff friendly and the process straightforward. Thanks for the recommendation!
Thank you
Motorpoint
Very happy with the car exchange
Very happy with the car exchange - all well so well and everyone we dealt with was patient and polite - have purchased cars in the past and would always go with Motorpoint
2026年5月9日
Motorpoint - Ipswich からの回答
We appreciate your kind words and are so happy that you were satisfied with your car exchange. We're glad everyone was patient and polite. Thank you for your continued patronage!
Thank you
Motorpoint
Great customer service
Great, very helpful and prompt customer service at Ipswich branch. Working beyond their work hours to ensure the vehicle was able to be serviced, all necessary paperwork completed and valeted ready for collection.
2026年5月3日
Motorpoint - Ipswich からの回答
We appreciate you taking the time to leave us feedback! We're happy to hear that you found our customer service helpful and prompt and that we ensured your vehicle was ready for collection.
Thank you
Motorpoint
The sales team have been awesome
The sales team have been awesome, I really didn't expect anyone could help me but, they did almost everything for me. Many thanks to Ipswich Motorpoint. I now have the car I have wanted for years.
2026年5月7日
Motorpoint - Ipswich からの回答
We're happy to hear that our sales team was awesome and exceeded your expectations! We appreciate your kind words and are so glad you now have the car you wanted.
Thank you
Motorpoint
I was impressed by Cameron at your…
I was impressed by Cameron at your Ipswich branch. He was extremely helpful and friendly. All information was swiftly provided
2026年5月6日
Motorpoint - Ipswich からの回答
We appreciate you taking the time to share your experience. We're happy to hear that you found the service at our Ipswich branch helpful and efficient.
Thank you
Motorpoint
New car
Impressive staff with no hard sell and plenty of help as required.
On collecting car staff completed all the paperwork work including sorting road tax.
Was a pleasure dealing with Motorpoint Ipswich
2026年4月29日
Motorpoint - Ipswich からの回答
We appreciate your feedback! We're happy to hear that our staff were helpful and not pushy, and that they completed all the paperwork for you. We're glad you enjoyed your experience with us.
Thank you
Motorpoint
Very easy process
Very easy process and absolutely no pressure! Great salesman and ultimately we have ended up with a great car.
2026年5月1日
Motorpoint - Ipswich からの回答
We're happy to hear the process was easy and pressure-free! It's great you found a great salesperson and car. Thank you for your positive feedback!
Thank you
Motorpoint
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