Motum Insurance Services レビュー 54

Jeanette, has been amazing in sorting out our fleet policy. She has kept us informed and up to date with everything going on. Excellent customer service.

Charlotte and Jeanette have been amazing at Motum. They have been nothing but helpful throughout and have given amazing customer service. Would highly recommend to all friends and family. You are looked after very well by these ladies.

The team at Motum are friendly and efficient! Nothing is ever too much trouble and are always available to help with our queries.

Well to a only number one Charlotte Clifton. I recommend using Motum as the service provided by the whole team including charlotte, they managed to get the right insurance for my business needs. I will never go anywhere else. Always making my day if i need anything amended. Thank you charlotte always smiling after our conversations.

Great service yet again. An absolutely fantastic team at Motum as always 😊 a problem I thought would be awkward, take loads of time giving loads of details was sorted out gin under 10 mins. Phone answered promptly, it was lovely to catch up with the lovely Charlotte, and be helped out by Jeanette with the usual speed and efficiency. Always a pleasure to do business with the team at Motum. Thank you 😊

Experienced, knowledgeable, personable and extremely lovely to deal with! Would highly recommend!

Outstanding Service from Start to Finish

We recently took out a new policy, and Charlotte Clifton handled everything. The level of service was exceptional from the very beginning, and based on this experience, we look forward to working with her for many years to come.

In all my years dealing with insurance, I've never received such fantastic service. Other brokers had quoted between £18k and £13k for fleet vehicle insurance, but I declined. Then Charlotte reached out, was honest and transparent from the start, and managed to secure our fleet insurance for just £5.8k.

Thanks to Charlotte for making this process so smooth—I would highly recommend her!

Charlotte went above and beyond to help us sort out fleet insurance. Nothing was to much trouble and she put us at ease. Absolutely fantastic and an asset to her team. Thank you Charlotte

Just taken out a Fleet policy with Motum with the help of Charlotte - She has been incredibly patient and super helpful when working through details and different types of quotes. Thankyou so much and highly recommend!

Would totally recommend this company to do your policy through no messing around straight forward great customer service👍

A pathetic, embarrassing and vile insurance company who use their replies to deflect from who and what they are.

If you’re looking for an immoral, criminal and crooked insurance broker, Motum Insurance Services are the one for you. No doubt some nonsensical and pathetic response will come from Motum on here, but I implore you all to ignore it and stay away from them like the plague!

I explored new insurance options and received a cheaper quote from Motum Insurance Services after they called me randomly as a 3rd party. After reluctantly paying a deposit (because that’s what the Account Executive wanted), they later informed me of an undeclared claim against us that I was unaware of. To avoid complications, I decided to stay with my current insurer and requested that Motum did not proceed and that the new policy was not to be incepted. In turn, I also requested that my deposit be refunded. Despite this, Motum threatened cancellation fees and ultimately, 12 days later, refused to refund my £605.15 deposit. They also allowed Aviva to proceed in starting the insurance when explicitly advised not to and charge an additional £548.78 as a monthly payment for a policy that should never have been live. Despite promises to resolve the issue, Motum has not refunded any of the payments.

Despite numerous attempts to resolve this, Motum's staff were extremely unhelpful and insisted they could keep the money.

The member of staff who I was transferred over to was presented as a Director of the business and quite successfully goaded me into losing my cool over the entire situation on the phone upon being advised that they will not be refunding me. He refused to answer whether the policy had incepted or not and stood by that it’s their money now and it will not be refunded, but I’m more than welcome to complain. Knowing how much the loss of £605.15 for absolutely nothing impacts things, I lost my temper and hung up the phone.

I sought out one of the Directors and subsequently put Motum Insurance Services on 7 working days notice to refund the money being illegally held by themselves, or I will proceed with legal action as well as providing honest reviews about their thievery and disgraceful business practices. The Director I contacted responded to my email advising that following FCA guidelines, Motum have up to 8 weeks to perform an investigation and respond with their decision. If I had become a customer of Motum and the policy had officially incepted then yes, of course, the policy would be protected via FCA guidelines and an investigation would be required. However, as stated above, I have NEVER become a customer of this firm and the policy was NEVER incepted.

After taking advice from a contact of mine at the FCA as well as legal advice, it has been made clear that Motum have zero grounds to withhold the deposit money as the policy was never incepted and ultimately, I never became a customer of theirs.

Legal proceedings will now be commencing against Motum Insurance Services and even though my warnings were fair and just, it’s quite clear that their desire to punish me for deciding not to become their customer seems to outweigh them doing the morally and legally correct thing and putting an end to this matter once and for all.

I am now down a total of £1,153.93. I have never had such an abysmal, stressful and mentally draining experience with an insurance broker in my life and if I’m able to stop at least one person from going anywhere near them then I’ve done my job with this review!

Charlotte is what made our experience great!
She stepped in and helped me when no one else would, we were a new customer to which she had no loyalty too but helped us anyway, following this service i am now transferring all of our business requirements to her. Thank you Charlotte

Second year renewal great customer service special thanks to Carley and Charlotte. Great communication guys. Thank you.

I used this company last year, the representative I dealt with was Charlotte Clifton. I have got to say the service from start to finish was excellent. Great communications from start to finish plus a great price achieved. Thank you again, John (Kilmore Promotions)

A girl called Charlotte helped me consolidate my insurances into one manageable payment and went above and beyond to help. Highly recommend to anyone needing insurance . The service you’ll get is like no where else. Thanks again guys !

Charlotte was a great help with providing Fleet Insurance for our business and thoroughly explained the rules and processes required with the insurance taken out. Would strongly recommend.

Really poor conduct in terms of their processes and communication.
Failed to send out critical policy documents initially then sent me documents that should have not been sent to myself.
Failed to provide terms and conditions. The ‘amazing’ Charlotte is apparently now on retraining because of this error I have been informed.
When cancelling the policy I was informed there may be a cancellation fee, no problem, to be expected. Didn’t hear anything for 4 months then received an email out of the blue informing me we owed nearly £1000 with no explanation of this or any further information and threatening legal action if not received within 7 days.
Strangely enough when I questioned all of this and demanded appropriate documentation and breakdowns this amount went down to just over £300. This suggests to me they may have been trying to gain financial benefit by failing to provide the appropriate information.
Even when demanding money they failed to provide any sort of invoice.
Very poor and unprofessional conduct by everyone I have dealt with.
Would absolutely recommend to avoid this company.
I have had to escalate my concerns to the FOS.

Charlotte Clifton was amazing spent hrs with me sorting my taxi fleet insurance any issues or queries I've had since have been delt with swiftly.
Cant rate this company and her highly enough

Good honest company, Charlotte deserves employee of the year!