Mrs. Quilty レビュー 

Mrs. Quilty からの回答

2026年4月14日

Hello,

The various subscription options are designed to provide flexibility for our customers, but we appreciate your perspective.

We’re sorry to hear that the fabric and items did not meet your expectations. Our goal is to provide high-quality materials and inspiring projects that suit a wide range of quilting styles and preferences. If you ever reconsider, please don't hesitate to reach out to our customer support team for assistance or if you would like to explore other product options. We're always here to help.

Your feedback helps us grow and improve.

Mrs. Quilty からの回答

2026年3月16日

Hi Kim,

We’re very sorry to hear about your experience and appreciate you sharing your feedback. We want to clarify what happened to ensure there’s no confusion.

When you first reached out via email, we offered a 50% refund on the second box and you were able to keep it. We also sent a few follow-ups to make sure everything was okay, but we didn’t hear back from you. Later, when you left a comment on our social media post, we immediately reached out via DM and issued a full refund for the second box, and verified that your subscription was fully canceled.

We truly appreciate your feedback, as it helps us improve our communication and processes. We’re sorry for any frustration caused and hope this helps clarify the situation.

Mrs. Quilty からの回答

2026年1月15日

Hello there!

We're really sorry to hear about your frustrating experience. We absolutely want to ensure you have an easy and enjoyable quilting journey, and it sounds like we've fallen short in your case. Your feedback is really important to us, and we understand how all of this has been frustrating.

We apologize for the trouble logging into your account and the lack of follow-up. That's definitely not the experience we want to provide.

Please be aware that response times may be a bit longer due to the holiday rush. For quicker assistance, we recommend reaching out to us via our Facebook page where we can provide more immediate help.

We're always here to help, and we want to make things right for you! 💖

Mrs. Quilty からの回答

2026年1月15日

Hello there!

We're so thrilled to hear that you loved your first box! 💖 The fabric and goodies are just the beginning, and we're so happy that you're excited about the free patterns. They really do make the perfect gifts once you've had fun making them, don’t they? We can't wait for you to receive your next box and continue your quilting journey with us.

Mrs. Quilty からの回答

2026年1月4日

Hi there!

We’re truly sorry for the confusion - when you join our Pattern Club, you should receive your patterns by email right alongside your order confirmation. If that didn’t come through, there may have been a small typo in the email address at checkout. It happens more often than you’d think!

Please reach back out to us at support@mrsquilty.com
with the name and email you used when ordering (or your order number if you have it), and we’ll make sure you get every single pattern you’re owed.

You deserve a smooth, joyful experience - and we’re here to fix this for you 💛

Mrs. Quilty からの回答

2026年1月4日

Hi there, and thank you for your review! 💛

We’re so glad you’ve already made two plushies - and agree, they are adorable! That said, we’re really sorry the photo instructions weren’t as clear as they should be, especially on Benny the Puppy. Your feedback helps us improve, and we’re already looking into how we can make future patterns easier to follow.

About the neck piece and cutting lines - thank you for flagging that! We’ll review the pattern and make sure those instructions are clearer going forward. In the meantime, feel free to reach out to support@mrsquilty.com
If you need any help, we’re happy to guide you.

Keep creating, and thank you again for being part of the Mrs. Quilty family! 🧵🐶

Mrs. Quilty からの回答

2025年12月16日

Hello Brian,

We’re so sorry to hear this was your first experience with us - it’s not the welcome we wanted for you.

When you join the Mrs. Quilty family, you're meant to feel excited and supported, so to hear your box was marked as delivered and never reached you? That breaks our hearts.

While our team always does its best to work with couriers, we completely understand your frustration - it’s not your job to go door-knocking. It’s ours to make it right.

Even though you’ve chosen to cancel (and we respect that fully), please know our customer care team is still here for you. You deserve either your box or your money back, and we hope you’ll reach back out if that hasn’t been resolved yet.

Mrs. Quilty からの回答

2025年12月2日

Hello!

Thank you for sharing your feedback.

We're truly sorry to hear that the stuffed animal patterns did not meet your expectations. Our goal is to provide clear instructions, and it sounds like we missed the mark this time. We’ll definitely take your comments about the instructions and pattern clarity into account as we work to improve our offerings.

We want all of our quilters, whether beginners or more experienced, to feel confident and inspired with our projects. If you're ever unsure about a pattern or need further guidance, please don't hesitate to reach out to our customer support team - we’re here to help!

Thank you for your understanding, and we hope you’ll give us another chance in the future. Happy quilting!

Mrs. Quilty からの回答

2025年11月5日

Hello,

We’re thrilled to hear that you had such a positive experience with our customer service and that we were able to resolve your issue quickly and without any hassle. It’s great to know that you’re excited to dive into your first box, and we’re sure you’ll love the patterns when you start sewing!

Mrs. Quilty からの回答

2025年11月5日

Hello,

We're so glad to hear that our customer service team has met your expectations in terms of quick responses, thorough assessments, and finding effective solutions. We take great pride in ensuring that each customer feels heard and valued, and it’s wonderful to know that we’ve been able to provide you with a positive experience.

Mrs. Quilty からの回答

2025年11月5日

Hello,

Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience with our customer service team and that we were able to assist you so quickly, even on the weekend. We understand how important it is to make sure your mother-in-law has everything she needs to stay engaged, and we're thrilled that our subscription is something you think she’ll enjoy.

Mrs. Quilty からの回答

2025年11月5日

Hello Tanya,

Your kind words mean the world to us, and we're so happy to have you as part of the Mrs. Quilty family. If you ever need anything else, you know we’re always here for you. Thanks again for your support and for recommending us!

Mrs. Quilty からの回答

2025年11月5日

Hello Leona,

Thank you so much for your thoughtful review! We're truly honored to hear that we went above and beyond your expectations and that you appreciate the honesty and integrity we strive to maintain. It’s wonderful to know that you love our products as well.

Mrs. Quilty からの回答

2025年11月5日

Hello,

We’re absolutely delighted to hear that our customer service team was able to go above and beyond to make you feel heard and valued. Providing exceptional support is something we truly care about, and it’s wonderful to know that we exceeded your expectations.

Your appreciation means the world to us, and we’re so grateful to have you as part of the Mrs. Quilty community.

Mrs. Quilty からの回答

2025年11月5日

Hello!

We're so glad that Blaire was able to assist you in locating your first box and providing the information you needed. We understand how frustrating delays can be, and we truly appreciate your understanding throughout the process.

We’re excited for you to receive your first box and can’t wait to hear what you think once it arrives!

Mrs. Quilty からの回答

2025年11月5日

Hello Terri,

We’re thrilled to hear that you loved your first box and that the materials and gifts met your expectations. It's always exciting to know that our customers are enjoying their first experience with us.

Mrs. Quilty からの回答

2025年11月5日

Hello Marian,

We’re really sorry to hear that the fabric in your box didn’t meet your expectations, but we’re so glad we were able to resolve the issue promptly and to your satisfaction. We truly appreciate your patience and understanding as we worked through it, and we’re thrilled that you’ve decided to continue your subscription with us.

Your feedback is incredibly valuable, and we’re always committed to improving and ensuring that your quilting experience is enjoyable.

Mrs. Quilty からの回答

2025年11月5日

Hello,

We’re so glad to hear that you love receiving your Mrs. Quilty boxes and that each one brings something special to your quilting experience. We're also really sorry to hear that the quilting template arrived broken, but we’re happy to know that our team was able to quickly send you a replacement.

Your satisfaction is incredibly important to us, and we’re always here to make sure everything is taken care of.

Mrs. Quilty からの回答

2025年11月5日

Hello,

We're thrilled to hear that you’ve been learning so much from the Mrs. Quilty monthly subscription boxes and that the tutorials have been helpful in expanding your skills. It's great to know that our team has been able to support you along the way and that you feel encouraged in your quilting journey.

We’re so excited that you're looking forward to Box #5, and we can’t wait to continue providing you with more tips, techniques, and fun projects!

Mrs. Quilty からの回答

2025年11月5日

Hello Debra,

We’re truly sorry to hear about your experience and understand your frustration. It’s important to us that every customer is completely satisfied with their purchase, and we certainly want to address any issues that arise.

We apologize for any confusion caused by the discrepancy between the promotional image and the pattern instructions. Our goal is to provide clear, accurate, and high-quality materials, and we’ll certainly take your feedback into consideration as we improve our patterns and product descriptions moving forward.

If you'd like to discuss your concerns further or if there’s anything we can do to resolve the issue, please don’t hesitate to reach out to our customer support team at support@mrsquilty.com. We value your feedback and hope we can work toward making this right for you. Thank you for bringing this to our attention.