MSC Cruises レビュー 

VERGOGNOSO CHE ABBIANO UN SITO COSI INDECENTE E POI SOLO IN TEDESCO E FRANCESE, COME SE FOSSERO LE UNICHE LINGUE PARLATE (TRA L'ALTRO PER LE CHIAMATE IN TEDESCO RISPONDONO DALL'AUSTRIA, PER QUELLE IN FRANCESE DA PARIGI, PERCHE' NON DEVIANO QUELLE IN ITALIANO SULL'ITALIA ???????) APONTE E' NAPOLETANO....MICA CRUCCO O FRANCESE. DANNO UN ORARIO DI APERTURA UFFICI CHE NON E' REALE, SE SI CHIAMA ALLE 9.10 C'E' LA SEGRETERIA CHE DICE CHE GLI UFFICI SONO CHIUSI, 30 SECONDI PRIMA IL MESSAGGIO DICE CHE GLI UFFICI SONO APERTI. SVEGLIATEVI !!!!!!!!!!!

I spent two weeks on the MSC Virtuosa in the Yacht Club. While the destinations were beautiful and the Yacht Club staff were exceptionally kind, the overall experience was an absolute disaster. I strongly DO NOT recommend spending money on this cruise, and here’s why:

THE GOOD
• The Yacht Club staff were fantastic—attentive, professional, and kind. I wish I could list them all because they truly made an effort.
• The food in the Yacht Club was excellent, and the drink selection was great.
• The paid theatre show was absolutely worth it! The free entertainment was mediocre, but the premium show was incredible—though barely anyone attended. If you’re going, book in advance, as it’s cheaper.

THE BAD

1. The Bed – A Joke!

The mattress was beyond terrible—just a 40 cm thick piece of cheap foam with zero support. It was impossible to sleep on. When I asked for a replacement, they said there were no extra beds on the entire ship. So for two nights, I slept in a 90-degree position, unable to rest. Their “solution”? They put a dining table top of my mattress to stop it from sinking. Imagine trying to sleep on a dining table.

After I refused to accept this for the price I paid, suddenly they found another bed. They placed extra mattress protectors on it for the rest of the trip. It was still not comfortable, but at least bearable. I wasn’t expecting a Hilton-quality bed, but I’ve never experienced such a horrendous sleeping arrangement—not even in a budget hotel like Hampton. Even those have better beds!

2. The Itinerary – A Complete Waste of Time
• Every Sunday, the ship stopped at a French island where everything was closed—completely pointless.
• Every Tuesday, we spent the day at sea, instead of stopping in a city where we could have explored, visited markets, or done something meaningful. This makes no sense for travelers.

3. Horrible Service Outside the Yacht Club
• The bar staff were exhausted and unfriendly—a stark contrast to the Yacht Club.
• Freshly squeezed juice? Forget it! Out of two weeks, I was able to buy fresh juice only twice. Every other time, they just said an ingredient was missing and refused to make even a simple apple-carrot juice.
• The ice cream bar was a joke. After waiting in line for 30–40 minutes, I was told that I could only order one portion at a time. If I wanted another, I had to stand in line again.
• We went to a yoga class, but it was in a tiny room, so guests were crammed inside while others tried to participate from the hallway. Many gave up and walked out.

THE UGLY

4. The Flight – An Absolute Nightmare!

I requested a dairy-free meal in advance. What did I get?
• Cheesy pasta with side a block of cheese.
• Later, a cheese sandwich.
• Even the dry bread roll came with butter!
So I had nothing to eat for 9 hours.

I reported this issue on the ship. First, they told me to fill out another form. Later, they said they couldn’t do anything and that I should contact their headquarters. I did, and they apologized, promising that my return flight wouldn’t have the same issue.

Guess what? It happened again!
• My “dairy-free meal” was lasagna, cheese, and crackers.
• They didn’t even have one dairy-free meal on board—not even a spare from business class.
• This was a Virgin Atlantic charter flight, so calling or emailing them in advance was useless.

5. Passport Control – Suspiciously Nonexistent

When we landed in Barbados, we were put straight onto a transfer bus and taken to the ship—without a single passport check. My passport has no stamp, no official record of me being in that country, and no border control. How is this even legal?!

6. Internet – A Total Scam!
• The Wi-Fi was completely useless.
• It was good enough for video calls but too slow to load a single webpage.
• No YouTube, no Netflix, no Instagram videos.
• Even hotel booking sites wouldn’t load!
• DO NOT WASTE YOUR MONEY ON THIS WIFI. Get an eSIM instead and use it when docked at islands.

7. Billing System – A Disaster!
• You can’t even see what they’re charging you for.
• The system told me to download my bill before disembarking, as it would be unavailable later. But even the staff couldn’t access it! They had to print it out manually.

FINAL VERDICT – NEVER AGAIN!

The Yacht Club itself was amazing, but beyond that, this cruise was a complete disaster. The horrible beds, useless itinerary, terrible service outside the Yacht Club, flight nightmare, and scam-level internet made it one of the worst travel experiences of my life.

I strongly recommend against spending your money on this cruise unless you are prepared for frustration, exhaustion, and disappointment.

We might take another cruise someday, but after this experience, I’ve had enough.

Avoid this cruise line at all costs. Their so-called "Yacht Club" is a complete ripoff—outrageously overpriced and nowhere near the luxury they promise. The ships are packed like sardines, and you’ll be stuck waiting in endless lines for everything. The specialty restaurants? A total waste of money. The Japanese one is downright embarrassing. Service is awful, and to top it off, their filthy air conditioning will probably make you sick. Do yourself a favor and book elsewhere.

Betreft:
17 daagse reis Thema travel Caraiben
MSC Seaside 25/1/2025 – 10/02/2025

Beste
Bij deze wil ik mijn ongenoegen uiten over mijn laatste cruise met MSC Seaside in de Caraïben.
2 plaatsen zijn geannuleerd Puerto Ricco en Honduras en werden vervangen door Grand turk en nogmaals Nassau. ( telkens 2 keer ettelijke zeemijlen niet moeten verder varen, zal financieel wel een groot voordeel zijn)
Ook de bijhorende excursies zijn geannuleerd. Van ons 14 dagen hebben we 3 x Miami, 2 keer Nassau en 2 keer Ocean cay gedaan ook de excursies op Ocean Cay (5 min voor aanvang)
en de Everglades (door marathon die al een jaar op voorhand gekend was) werden geannuleerd.
Dus wij hebben 5 excursie niet kunnen doen wat wel de bedoeling was van deze reis. En het waren geen goedkope, hebben wel telkens ons geld teruggekregen, maar daarvoor maken we deze reis niet.
Samen met onze gehele groep van 29 personen hebben we spijtig genoeg allen van dezelfde tegenslagen moeten te gemoed zien.
Ook het feit dat we 14 dagen weg waren en de tweede week dezelfde menu’s en dezelfde shows werden voorgeschoteld of de eerste week, stemt niet goed.
Laat staan als je specialiteitenrestaurant doet, dat je easy drankenpakket niet geldig is en zo we telkens meer dan 60 € aan drank extra hebben moeten bijbetalen.
Heb de indruk dat het hier alleen nog gaat over massa toerisme en opbrengsten en minder om de klanten. Het schip vol krijgen met gelijk wie en op welke manier dan ook ( bvb met laatste moment promo’s in Italie)
doet veel af aan de kwaliteit van het reizen met msc schepen.
Dit is mijn 5 de cruise met Msc en ben zwaar aan het overwegen om mijn volgende cruise met een meer professionele en meer klantenservice gerichte maatschappij mee te gaan.

Nie mehr MSC, Abzocke. Verkauft alle Optionen (Getränke, Ausflüge, etc.), obwohl sie genau wissen, dass du nicht auf die Reise mitgenommen wirst. Angaben über die Nationalitäten (Schweiz & Ukraine) wurden vorab an MSC gesendet. Dies erfährst du aber erst beim Check in am Hafen. Keine Alternativen angeboten bekommen, bezahlter Reisepreis nie mehr gesehen. Gaunerfirma, bekommt Geld ohne Dienstleistung oder evtl. Problemlösung für Überbuchungen auf Kosten von Passagieren auf einfache Art erledigt. Am Schluss noch bekommst du einen Fragebogen, wie die Reise gefallen hat. Eine Oberfrechheit.

Just the Cruise where i was looking for!

Nice trip from NYC to the Bahamas, just enough to cover all te details and be there also on the sea itself. MSC Meraviglia is a very nice ship, also wen you compare it to other cruiselines like Carnival for example with there rusty ships. For me as a ex navy employee, was it a very good experience, i wil look for msc by future cruises.

Never buy another ticket on board. They promise that they will match the price if it drops over time, that you have complete flexibility to change the dates (at least after 30+ days), that it always gives the best price on board etc. all are bs, I bought on-board and now I am tied to a expensive price, no flexibility, no drinking packages (it costs +300€ more than buying right now for the same trip, date, etc).

Just returned from MSC Virtuosa 25 Oct to 8 Nov the worst cruise of my life! The cruise was geared up for families with lots of kids!!! Could not get near the Pool as it was always full of shouting screaming kids Kids touching food - 2 boys riding around on a mobility shooter a couple of evenings hitting the pole on the ship Kids running around 12.0clock at nights There was nowhere to get any peace and quiet at all for older guests - it was horrendous. Kids just ran riot no one stopped them MSC should be ashamed of themselves because lots of them should have been back at school!
I needed to complain about a waiter - tried a couple of times but due to the lack of English speaking staff it was impossible so left it But I would like to warn ladies traveling alone as there were a couple of incidents concerning waiters bringing breakfasts to our cabins early in the mornings which should not have occurred There was scruffy attire worn in the dining rooms shorts and hats - a very cheap low-class cruise! It's right folks you get what you pay for!!!!!

Extremely disappointed with MSC Cruises' handling of our damaged baggage!!
During our October 2024 cruise, they required us to leave our bags outside the ship for transport to our cabin. In that short transfer, they somehow managed to ruin all three of our bags, making them completely unusable. When we filed a claim, they told us there’s a two-month processing time due to "holiday season"—a weak excuse, especially since it’s not even holiday season.

This level of service is unacceptable for a company of MSC's size. They damage our luggage, offer a dismissive response, and then expect us to wait months for any action. MSC needs to take responsibility and seriously improve their customer service if they want to maintain any credibility!!

personal items stolen from room!

I had my wallet with Money and credit/bank cards stolen from out of my room. I then had my room and cases searched as though I was the criminal! we heard no outcome about it.

food was boring and repetitive and not many options for allergies and they don't seem to care.

Don't go to cassablanca! worse port ever

Parties at night are too late for younger/older passengers. so basically a teenage free for all with underage drinking and drug use. Doesn't seem to be policed and not a nice experience.

dissenbakation was an absolute chaotic mess. They started putting cases in the right place but didn't do in the same order as bringing passengers down. They ended up just throwing the cases around the room and everyone had to go searching for their cases. It was madness

We are a group of 9 currently on MSC opera. One of our group is cealiac and we were assured by our travel
Agent that the msc pride themselves in catering for this specific dietary needs. MSC also state this on their website. Our experience has been absolute awful as they do not cater or even care about the needs of cealiac suffered. My sister received a meal in our first day as was subsequently bed bound for 2 days as she had been given food with gluten in it. We have complained numerous times
But to no avail as they just keep saying ‘there is no guarantee our food does not have gluten in it. In this day and age, this is appalling and has ruined our holiday which for 9
People was not cheap at all. We are disgusted at this and will never sail with MSC again

My 4 companions and I had a fabulous time on MSc virtuoso mini cruise to Cherbourg and zeebrugee
From start to finish we had a ball
Special thanks to Mecixo and Mohammed in
The restaurant
Exceptional customer care
A credit to the ship
Looking forward to the next one
Kind Regards Janet Lyndon

Can't really add more to what has been said in the negative reviews, it is all true. The best experience was getting off.

Msc Divina cruise. Overvol schip met vooral veel schreeuwende Italianen.
Er wordt geacht bij het betreden van de restaurants je degelijk te kleden. Maar mensen liepen gewoon in bikini en/of zwembroek langs de buffetten. Helaas werd er niet op gereageerd door het personeel. Geldt ook voor de ligbedden, er staat dat wanneer er 30 minuten niemand er is,de handdoek wordt verwijderd. Dus niet. Bij het ontbijt
buffet en lunch buffet lang wachten voordat je wat te eten kon opscheppen. Veel pasta en pizza, maar 1 corner waar hamburger en patat te krijgen was. Asociale mensen die borden vol scheppen
zodat jij weer niks had en ze
aten niet eens alles op.
Er was ook nergens een rustig plekje om een gesprek te voeren met medepassagiers omdat overal het geluid ontzettend hard staat. In het zwembad, theater en in elke bar was het volume voluit. Ik heb nog last van piepende oren.
Ook moet je je rekening in de gaten houden, ze brachten 2 x 1 euro in rekening voor de Msc foundation. Heb ik wel teruggehaald, niet voor het geld, maar omdat ik geen toestemming heb gegeven.
Excursies van 4 uur duurde maar 3 uur en zo zijn er nog veel meer dingen die ons tegenvielen. Maar het ergste is toch het volume van alle entertainment in de bars.
Theater voorstellingen waren wel goed. Wij hadden diner in het Crab restaurant en dat was prima. Vriendelijk personeel.
Maar voor ons geen MSC meer.

Ich bin vom 1.bis12.9.24 mit der MSC Poesia über die Ostsee gereist. Diese Reise brachte hingegen anderer Kreuzfahrten viel Negatives zu erleben.Beginnen wir mit dem Essen auf dem Schiff, Buffetrestaurant immer die gleichen Speisen, Pasta. Pasta, Paste und Pizza in 4 verschiedenen Varianten. Rindfleichzubereitung will gelernt sein; es war immer zäh und trocken. Das Essen schmeckte fad, langweilig und geschmacksarm. Leider gab es keine Themenabende zu Speisen aus anderen Ländern. Auch in dem Spetzialrestaurant wurde anscheinend das Essen aus dem Buffetrestaurand serviert. Also da haben ich schion anderes erlebt.
Da ich Diabetiker bin, habe ich in der medizinischen Abteilung nachgefragt, ob im Notfall Insulin an Bord sei. Die Assistenz gab an, lediglich Tabletten vorrätig zu haben. Auf meine Frage, ob der Arzt ein Rezept für Insulinspritzen ausstellen und diese evtl. in den nächsten Tagen bestellen könne, erhielt ich die Auskunft, dass zunächst 100 Dollar im voraus bezahlt werden müssen, bevor der Arzt eine Unterschrift leistet. Eine spätere Anfrage bei der Bordinformation bestätigte dies. Ein Mitarbeiter des Servicepersonals erklärte auch, dass ich meinen Arzt in Frankfurt bitten solle, mir ein Rezept per Email zuzusenden, welches ich im nächsten Landgang mir dann in einer Apotheke besorgen könne. Dann kam zu diesem Gespräch ein anderer Servicemitarbeiter hinzu und erklärte, dass Apotheken in den Nordeuropäischen Ländern keine Rezepte vom Bordarzt bzw. meinem Arzt akzeptieren würden, es müssten ansässige Ätzte des Landes sein.
Ich habe dann auf solch unfachmännischen Auskünfte verzichtet; meine Insulinspritzen reichten zum Glück bis zum Ende der Kreuzfahrt. Weitere Minuspunkte sammelte die Poesia damit, dass mehrmals die Toilette nicht funktionierte, dass zwar chinesisches TV empfangen werden konnte, aber mehrmals nicht die deutschen Programme, dass auf gehbehinderte Personen wenig Rücksicht genommen wurde (besonders in anstehenden Schlangen, keine Sitzmöglichkeiten), dass der vorgeschlagene Stadtrundfahrtbus nur halbe Rundfahrten machte obwohl eine ganze Ruindfahrt bezahlt war, dass Kellner Bestellungen ignorierten und, und und.
Eine Empfehlung kann ich aus den vorgenannten Gründen nicht aussprechen.

The absolute worst cruise line in the planet. 6 of us still on the Mac Meravglia ( still on it). Unbelievably disappointing. Nothing is done properly, nothing works properly, nobody in management cares. They have managed to ruin the vacation of 6 guests. I asked 8 times to speak to someone to help, never got a response. Stay as far away as you possibly can from Msc Daniel O'Brien 973-214-7870. Anyone that wants more details, feel free to call me

Never again.

My 3 year old son was on an IV drip with steroids in the medical bay for 6 hours because MSC failed to take allergies into account.

Food is poor for people with allergies and intolerances. A small 'vegan' section at the buffet exists, mostly of fruit. No pastries in the morning are vegan, despite asking, no desserts, poor signage, catering staff have absolutely no idea what they are serving and have to ask in the back which is about a 10 minute wait every time - just so poor of an experience.

Tours. Insanely overpriced, again, despite filling in all the necessary forms 72 hours in advance, not catered for. On a 4.5 hour trip, we stopped off at 2 places for 15 minutes each. That's it. 30 mins cost me £170. Asked for a refund due to no food on a particular tour, got nothing (the others on this tour got freshly baked waffles by the way).

Some of the dining staff are excellent - we loved our staff member - Megan - others can do with an improvement.

Worst experience I’ve ever had on a holiday. Ship was so overcrowded and completely understaffed. Queues everywhere, waiting times for lifts mainly about 5-10 minutes each time and we were like sardines in each lift when it arrived. The bars & restaurants were always packed with very limited seating space and about 60% of people having to stand in bars and wait for a seat at the buffets. Food was of carry out standards and tasteless. Same food served everyday. Dinner in the evening was seated with table service. Service there was great but food terrible. One night for example I chose duck for my main course, it was a duck leg I was served ,it was like a kids meal with one scoop of potatoes and two minute potato croquettes, no vegetables any night with meals. I couldn’t believe it and actually thought it was funny. (a case of either laugh or cry)
We had full drinks package but it was a of money as our food was always ate by the time we were eventually served our drink . Ship staff we spoke to were were all from under privileged countries on an 8 month contract for 7 days a week working 12 hours per day. ( That is slave labour in my opinion) The staff were of superior quality despite their need to work so hard and so courteous and respectful.
Our cruise was booked as a package but MSC obvious put no consideration for their passengers when arranging it.
On last day of cruise we had to be out of our room at 8 AM. Pick up to airport @ 3 PM and flight home not until 11.30 PM therefore last day was a waste of a full day as it was so boring as there was so much sitting about and waiting. Restless and bored kids everywhere. We didn’t get home to our own house until 4.00 AM next morning which was almost 24 hours from being out of our room in Barcelona..
The driver of the bus who did our transfer to the airport left us at terminal 1 in Barcelona airport and told us that was where we were flying from. After a lot of walking about and making enquiries we discovered we were flying from terminal 2 which was a shuttle bus drive away. So much walking for anyone with mobility issues.
I certainly regret not doing my research on Trust pilot before booking my cruise which could have saved me a lot of stress and inconvenience as my husband has mobility issues and our experience was really bad.
Any one we spoke to on our way home at the airport were of the same opinion.

Wir (zwei Erwachsene mit einem vierjährigen Kind) haben über ein Reisebüro die MSC Divina gebucht und hatten daher kaum direkten Kontakt mit MSC. Die wenigen Fragen, die wir hatten, wurden vom MSC Support jedoch schnell und unkompliziert beantwortet. Der Flug nach Rom und der Transfer verliefen reibungslos, lediglich auf die Busse mussten wir rund 30 Minuten warten, was an den verfügbaren Bus-Parkplätzen lag. Die eigentliche Einschiffungszeit war 14 Uhr, jedoch konnten wir bereits am Vormittag sofort nach Ankunft an Bord gehen.

Informationen und Organisation
Die wichtigsten Informationen haben wir direkt aufs Zimmer erhalten, einige Zusatzinfos mussten wir erfragen, was jedoch in englischer Sprache problemlos funktionierte. Die gesamte Reise war gut organisiert; Ausflugstickets sowie Informationen dazu kamen immer rechtzeitig am Vortag aufs Zimmer.

Kabine und Sauberkeit
Die Zimmer waren stets sauber und wurden mehrmals täglich gereinigt. Unser Kabinensteward war sehr freundlich und hilfsbereit.

Unterhaltung und Verpflegung
Es gibt ganztägig Programm auf der Divina, sodass es nie langweilig wird. Auch die Shows im Theater waren für uns sehr gut geeignet. Manche Passagiere verhalten sich nicht immer angemessen oder wissen nicht, wie man sich zu bestimmten Anlässen kleidet, aber das hat uns nicht gestört.

Im Hauptrestaurant war das Essen sehr gut und kam immer schnell an. Meistens waren wir jedoch im Hauptbuffet. Wenn man sich mal zu anderen dazusetzen möchte oder nicht zur Stoßzeit isst, findet man schnell einen Platz. Die Teller vom Vorgänger wurden immer zügig abgeräumt. Es war so sauber, wie es in einem Buffet für 3000 Passagiere möglich ist – nichts zu beanstanden.

An den Bars wurden wir immer freundlich und relativ schnell bedient (je nach Auslastung). Die Getränkeauswahl war mehr als ausreichend. Wenn ein Getränk die im Getränkepaket enthaltene Summe überstieg, wurde man darauf hingewiesen und zahlte die Differenz, meist weniger als 2 Euro.

Pools und öffentliche Bereiche
Die Pools sind sauber, jedoch eher für Kinder ab dem Volksschulalter geeignet. Leider waren sie sehr kalt, dafür waren die zahlreichen Whirlpools immer gut nutzbar. An Seetagen ist es am Pool überfüllt, was sich jedoch nicht ändern lässt.

Die öffentlichen Toiletten sind nach einer Reinigung schnell wieder verschmutzt, hier könnte häufiger gereinigt werden. In der Kabine hatten wir jedoch eine stets saubere Toilette.

Ausflüge
Die Ausflüge haben uns nicht wirklich Spaß gemacht, da man schnell ohne Pausen durch eine Touristenroute gehetzt wurde. Zum Schluss gab es meist nur 10-15 Minuten Pause, bevor es zurück zum Schiff ging. Hier könnte man mehr Freizeit einplanen.

Kinderbetreuung
Der Kids-Club war traumhaft. Selten haben wir so eine tolle Kinderbetreuung in einem Urlaub erlebt. Die Betreuer waren sehr bemüht, den ganzen Tag mit den Kindern unterwegs und kümmerten sich liebevoll um jedes einzelne Kind. Unsere Tochter hat sich sehr wohl gefühlt und wird diesen Urlaub nicht so schnell vergessen.

Service und Zusatzangebote
Kleinere Probleme wurden direkt an Bord schnell gelöst. Nahezu das gesamte Personal an Bord war sehr freundlich und hilfsbereit, bis auf zwei Ausnahmen. Zusatzinfo: Die Preise für Spa, Fotopakete usw. sind an Bord teurer, darauf wird man jedoch im Vorhinein mehrfach hingewiesen. Pakete sollte man also im Voraus buchen.

Fazit
Die MSC Divina ist keine Senioren-Fluss-Kreuzfahrt, wird aber auch nicht so beworben. Wir waren begeistert vom Schiff und dem Personal und werden auf jeden Fall wieder MSC buchen. Wir hatten die ganze Woche viel Spaß und empfehlen Reisen mit MSC auf jeden Fall weiter.

Not enough staff for number of passengers. Bars like a pub on cup final day