I have written a previous review about my experience with munawear back in 2025. Even gone as far as reporting my problems with trust pilot customer service. And yet the company is still trading... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Yes it’s Mrs Hughes again. Order MW643 This is my third review as Munawear have ignored my many emails asking when they will refund me for the items I’ve sent back to them following their retur... もっと見る
I had a fantastic experience with the support team! Amelia went above and beyond to help me switch my order size at the very last minute, smooth and stress-free. My package arrived quicker than expect... もっと見る
企業が回答しました
I had a very disappointing experience with this company. I ordered two products and paid in full, but I never received anything. On top of that, I have not been refunded either. It feels like... もっと見る
企業情報
当該企業による記述
Quality You Can Feel Each piece is created with thoughtful details and timeless style that fits effortlessly into your day. From soft fabrics to clean silhouettes, we focus on essentials that help you feel confident and comfortable every time you get dressed.
連絡先
London, 英国
- info@munawear.com
- munawear.com
2.4
期待以下
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scammers…
Bought waterproof trainers which leaked at the toes.
Was offered store credit or 10% off shoes.
Do not touch this company I was scammed and they are based in china.
2025年10月27日
自発的なレビュー
Munawear からの回答
Hi, we’re very sorry to hear about your experience. That’s definitely not how we want our customers to feel. We understand your frustration with the situation and apologize for the inconvenience caused. Please reach out to our support team with your order details so we can review your case and work toward a proper resolution. Your feedback is important to us and will be shared with our team to prevent this from happening again.
Totally recommend Munawear!
The Looply Waterproof Backpack arrived in just a few days and was perfectly packed. It fits my laptop snugly, feels durable, and the purchase experience was very smooth. Fast shipping and great quality. Totally recommend Munawear!
2025年10月29日
自発的なレビュー
Munawear からの回答
ChatGPT said:
Thank you so much for your kind words. We’re thrilled to hear that your Looply Waterproof Backpack arrived quickly and that you’re happy with the quality and fit for your laptop. It’s great to know the experience from purchase to delivery went smoothly. We really appreciate the recommendation and hope the backpack serves you well for a long time.
Highly satisfied with the product quality!
Got my TrailFloat Hiking Boots from Munawear, and the overall experience was excellent. Shipping was fast, the leather feels soft, and the comfort is amazing. Highly satisfied with the product quality!
2025年10月27日
自発的なレビュー
Munawear からの回答
Thank you so much for your great feedback. We’re thrilled to hear that you’re happy with your TrailFloat Hiking Boots and had an excellent experience overall. It’s great to know you’re enjoying the comfort, soft leather, and quick shipping. We really appreciate your recommendation and hope the boots keep you steady on many adventures ahead.
Don’t order from this company
I ordered an Oktoberfest costume on 5th October that was needed for an event the following week. Only after I’d placed the order did it say it would take more than 2 weeks to arrive. I immediately emailed them to cancel the order but was told it had already been processed. It finally arrived on 21st October, far too late. I asked for a full refund. They offered me 45% off a future order or a 15% refund and I could keep the item. They told me it would take several weeks to process a refund and I would need to pay the shipping costs which it turns out would be nearly half the cost of the item.
2025年10月21日
自発的なレビュー
Munawear からの回答
Hi, we’re really sorry to hear about your experience and completely understand how frustrating that must have been. We know how important it is to receive an item on time, especially for a specific event, and we’re sorry it didn’t arrive when you needed it. Please reach out to our support team with your order details so we can review what happened and find the best possible solution for you. Your feedback helps us improve our communication and delivery process.
As others have said
As others have said, they are scammers. I bought a tracksuit. Tried it on then repackaged it. It didn't fit and was poor quality.
After emailing them regarding the returns process, they told me I could either have a 45% credit towards a different product or a 15% refund and keep the product.
I've raised a dispute with my bank. Please avoid them.
After replying to yet more emails offering me the odd partial discounts, I have compared the two images ie the product they advertised and the product I received. They are clearly not the same product.
Uk law states:
You are legally entitled to a full refund for clothes that do not match the image because they are not "as described".
The person at their end is still trying to avoid a refund by stating that Munawear have their own policies which apparently supplant UK retail legislation.
SCAMMERS. PLEASE AVOID.
2025年10月21日
自発的なレビュー
Munawear からの回答
Hi, we’re very sorry to hear about your experience. That’s not how we want any of our customers to feel. We understand your frustration and appreciate you taking the time to share this. Please contact our support team again with your order details so we can review your case directly and work toward a fair resolution. Your feedback is important to us and we’ll make sure it’s addressed properly.
Got scammed
Got scammed. Item never delivered and customer service email was AI and just gave me the runaround. Looks like the 5* reviews are AI generated too!
2025年10月1日
自発的なレビュー
Munawear からの回答
Hi, we’re really sorry to hear about your experience. That’s absolutely not how we want any customer to feel. Please contact our support team with your order number so we can personally look into what happened and make sure this is resolved for you. We take feedback like this very seriously and want to make things right.
Loved It!
I found EverTrail trekking poles to be exactly what I needed. They're durable enough for rocky terrain but still light enough that I hardly notice carrying them. The handles feel comfortable, and they've held up really well through several hikes already.
2025年10月15日
自発的なレビュー
Munawear からの回答
Thank you for the amazing review. We’re so glad to hear the EverTrail trekking poles have been the perfect match for your hikes. It’s great to know they’ve held up well and that the balance of durability, lightness, and comfort is working just right for you. Here’s to many more great adventures on the trail.
Extremely disappointed and angry with…
Extremely disappointed and angry with this company, over five weeks ago I paid £50 for trekking poles, they ‘lost’ my first order, tracking didn’t update, two weeks ago I emailed them and explained I need the poles for a holiday coming up so I needed my money back but they said no and just send a new set of poles assuring me they would arrive quickly, they never arrived either! This website is a massive scam.
update, it’s been over a month and I have reached out to to support team three times for my money back, the tracking hasn’t updated and instead of being giving a refund I’m just being told to wait. I’ll be raising this with my bank
2025年10月13日
自発的なレビュー
Munawear からの回答
Hi, we’re truly sorry to hear about your experience and how it affected your holiday. That’s not the experience we want for any of our customers. Losing an order and having delays like this is completely unacceptable, and we understand how frustrating it must be. Please reach out to our support team with your order details so we can investigate this immediately and make sure you receive a proper resolution. Your feedback is very important to us, and we’ll do everything we can to make this right.
30-DAY RETURN POLICY IS A LIE!
30-DAY RETURN POLICY IS A LIE!
I ordered a dirndl- it didn't fit. I tried to return it with the very frustrating (likely AI) email service. They give so many excuses for why they can't refund me- 'it's bad for the environment to do returns, so take this 30% in-store discount or 15% direct refund'. They are thieves.
2025年10月9日
自発的なレビュー
Munawear からの回答
Hi, we’re very sorry to hear about your experience and completely understand your frustration. That’s not the kind of impression we want to leave. Our team should always provide clear and fair options when handling returns, and we’re sorry if this wasn’t the case for you. Please reach out to our support team with your order number so we can personally review your situation and make sure it’s resolved properly.
REFUNDS
DO NO USE if you are expecting a FULL REFUND if an item doesn't fit as they won't give you one, I did read the refund policy and no where does it say you will only get a partial store credit or partial cash refund, nowhere near what I've paid, steer clear
2025年10月3日
自発的なレビュー
Munawear からの回答
Hi, thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing that must feel. Our goal is always to be clear and fair with our refund policy, and we’ll make sure it’s better explained. Please contact our support team with your order details so we can review your case and find the best possible solution for you.
This site is truly a scam don’t what…
This site is truly a scam don’t what ever you do take the chance of buying anything from them
In response to your reply
I ordered a 5XL coat I waited 3weeks when I rang to see where my item was as I had not received it they couldn’t give me an answer they reordered the item it took another2 weeks to finally take delivery to then find out that there sizing is wrong as the 5XL was to small I was at this point completely fed up and was going to send the item back but the process of returning was just another load of hassle so it’s in a cupboard still in its original packaging taking up space and survives as a reminder to always do more research before trusting an online company
2025年10月7日
自発的なレビュー
Munawear からの回答
Hi, we’re really sorry to hear you had a bad experience. This definitely doesn’t sound right and we’d like to look into it immediately. Please contact our support team with your order details so we can verify what happened and resolve it for you. We take feedback like this seriously and want to make sure every customer gets exactly what they ordered.
Definitely recommended!
I recently got the Caden Ski Goggles and was pleased with their lightweight design and great anti-fog technology. Definitely recommended!
2025年10月6日
Munawear からの回答
Thank you for the awesome feedback. We’re so glad to hear you’re enjoying the Caden Ski Goggles. The lightweight build and anti-fog tech make a real difference out on the slopes, and it’s great to know they’ve delivered for you. Appreciate the recommendation and hope you have an amazing time on your next run.
Thank you!
As someone who values both aesthetics and performance, Munawear delivers. Their activewear is not only trendy but also durable, making it a great investment. Thank you!
2025年9月29日
Munawear からの回答
Thank you so much for sharing this. We love hearing that you’re enjoying both the look and the performance of your MunaWear pieces. Knowing that they feel stylish and durable for you means a lot to us. We’re glad you see them as a great investment and can’t wait to keep you inspired on your active journey.
Scam site. It’s really Temu goods
Ordered trainers paid express delivery and they took over a month. They were £40 each, turned up different to what’s on the website. They were actually £6 shoes from Temu. This site is a scam site. They are asking me to return them to some Moldovan charity or have a discount. STAY AWAY FROM THIS SITE
2025年9月27日
自発的なレビュー
Munawear からの回答
Hi, thank you for taking the time to leave your review. We’re really sorry to hear about your experience and we completely understand your frustration. This is not the standard we aim for and we’d like to make things right.
Please reach out to our support team at info@munawear.com with your order details so we can investigate this properly and arrange a fair resolution for you. We value your feedback and will use it to ensure situations like this do not happen again.
They're lightweight and comfortable!
I ordered Liam breathable mesh running shoes for a hiking trip. They're lightweight, comfortable, and provide excellent grip on rocky trails. The design is modern, and they dried rapidly after crossing the creek.
2025年9月24日
Munawear からの回答
Thanks so much for sharing your experience. We’re really glad to hear the Liam breathable mesh running shoes worked out so well for your hiking trip. Lightweight comfort, solid grip, and quick drying are exactly what we had in mind when designing them. It’s great to know they delivered on the trail. We hope they’ll keep you going strong on many more adventures.
Jumpsuit Return
I bought an item from this company going by the measure they gave in the website but the item ended up being too big. I tried to return they gave me the run around telling me to send the item from UK to Moldova Ukraine Salvation Army. This is a new item if you would like to send items somewhere else you can do it yourselves but not relying on customer to paid that. Basically they don’t want to give you refunds- STAY CLEAR FROM THIS COMPANY THEY ARE A CON
2025年9月22日
自発的なレビュー
Munawear からの回答
Hi Alex, thank you for sharing your experience. We are sorry to hear that the size did not meet your expectations and that you were unhappy with the return instructions provided. We understand how frustrating that must have felt.
We would like to clarify that our refund and return policy is clearly outlined on our website, and our team follows these guidelines when processing requests. We can confirm that your case was handled according to this policy. If you believe there has been a misunderstanding or if you would like us to review your order again, please contact us at info@munawear.com.
We appreciate your feedback and will continue working to improve our communication and service.
I was looking for stylish ans comfortable
I was looking for stylish yet comfortable flip flops, and the Solara wedges fit the bill. The cushioned sole is supportive, and the design is chic. Perfect for everyday wear.
2025年9月19日
Munawear からの回答
Hi Barbara, thank you for your lovely review! We’re so glad to hear the Solara wedges give you both the comfort and style you were looking for. The cushioned sole and chic design make them one of our favourites too, perfect for everyday wear. Enjoy your new pair!
I've been burned by online shopping…
I've been burned by online shopping before, but Icon changed that. The Aurelia jumpsuit showed up exactly as pictured—great fit, sturdy material, no surprises. Finally, a brand I can trust.
2025年9月17日
Munawear からの回答
Hi Christine, thank you so much for sharing this! We’re delighted to hear that the Aurelia jumpsuit was exactly what you expected.
We look forward to welcoming you back to Icon again soon!
Issued replacement, never sent
The shoes arrived, and before 30 days were up, one of them had already worn through with normal use. I notified them and they said they'd resend them which at first was excellent. However they did not, and are now ignoring any further contact from me. It's a shame because they were meant to be durable :/
2025年6月4日
自発的なレビュー
Munawear からの回答
Hi Busy Bee, thank you for sharing your experience. We’re very sorry to hear that your replacement didn’t arrive as expected and that you’ve had trouble reaching us. That’s not the level of service we aim to provide.
Unfortunately, we can’t locate your order details from this review alone. Could you please contact us directly at info@munawear.com with your order number so we can resolve this quickly for you? We’d love the chance to make this right.
I had a fantastic experience with Munawear!
I had a fantastic experience with the support team! Amelia went above and beyond to help me switch my order size at the very last minute, smooth and stress-free. My package arrived quicker than expected, and the items look even better in person. Perfect fit, great quality. I'll definitely be coming back for more.
2025年9月11日
自発的なレビュー
Munawear からの回答
Hi Robert, thank you so much for sharing your experience! We’re delighted to hear that Amelia was able to help you with your size switch and make the process smooth. It’s wonderful that your order arrived quickly and that you love the fit and quality of your items.
We’ll be sure to pass your kind words on to Amelia, she’ll be thrilled to hear them. We can’t wait to welcome you back to MunaWear again soon!
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