MVMT レビュー 

Love it! My favorite watches ♥️

I can’t get anyone to keep back to me on the status of my order! It’s been 10 days since placed order, and haven’t received a shipping email. I call their number and goes straight answer machine but can’t leave a message because it hangs up.
I messaged them on their website and haven’t gotten email back. They did take my money though right away but nothing back. About to call bank and file claim to get money back

My favorite watch and accessories hands down. Their designs are nice, sleek. I highly recommend.

Here’s to my first bad review....CHEAP material and HORRIBLE customer service. Would not ever buy again or recommend!! The products look SOOO much better through picture and when you receive it, it’s a big disappointment. I’ve seen less expensive watches that are better quality...Also false advertisement, apparently free shipping doesn’t apply to every one...

I had a very special case and my chat partner did everything possible to fulfill my request. Just a short break and an amusing conversation with another chat partner and my request was done. Thank you so much.

I was exited to order for the first time from MVMT. I received my glasses today and they looked used. First, I thought it was only an issue of balance, which the customer representative agreed to pay to have fixed. Then, I noticed scratches all over, some of them quite big. It looked like someone had been using the glasses for some time and then they decided to sell them. I told the customer service rep and she ask that I document the scratches for her. After all this, she asked me bluntly whether I want a return or refund. I wish I had not gone trough the trouble of ordering these glasses online . The only good side is that they issued a pre-paid label (after I submitted photos of all the issues).

Ordered 2 rings and a pair of everscroll glasses; all which felt light and cheap. I've attempted to exchange them, except they don't do exchanges they can only refund. After a back and forth with customer service, they finally sent me a return label. I mailed the items back over a week and a half ago and still have not received a refund.

I can’t even begin to explain how satisfied and amazed I am about this genuine company. I’ve own one of their watches for 3 years now and I regret not buying one sooner! They have some of the BEST customer support and the friendliest team I’ve ever talked to. I’m genuinely surprised how amazing they are! If you’re on the fence about getting one of their watches or products and reading reviews I strongly recommend just doing it you won’t regret it because I don’t regret a single (ironic) minute of it!!!

After the initial issue of no number being on the address to the delivery company, we was able to sort and they arrived the next day. I was very annoyed in the first instance and MVMT did what they could and kept me up to date, they have arrived today and look great!

I order 3 pieces of merchandise 10/25/20. MVMT has debited my acct. no email stating anything has shipped. Had a ‘chat’ with a company employee on MVMT website and the employee told me my merchandise would be delivered to Arizona the next day!!! I live in Pa!!! Mind you this was AFTER I gave my order number.
This has been an all around terrible experience!!

Excellent customer service, great products, affordable price!

Very helpful with an exchange that was months over due. Very satisfied!

MVMT customer service is incredible! I have corresponded with Herald and Gerard in regards to a small issue I had with my order and they took care of it quickly and completely! I’d give more than 5 stars if I could :) Thank you MVMT!

This is my experience with the company as a whole.

MVMT lacks customer communication. I never received an email telling me my order has shipped or left the building. I scoured the internet looking for the MVMT support. After finding the link I clicked it and it was just blank. I went to the website and on the bottom the have a spot that says customer support but it is not a link. I googled the phone number and tried to call them only to come to an automated message saying that they work from home etc. I went to use the live chat so I could finally figure out why my order has still not ship and what is going on. I gave SHENG my order info and he said it has already shipped and arrived in my state. He sent me tracking info and it says they are awaiting the item. This is now 9 days after the date of order and I still have not received my shipment now do I know when it will arrive. After asking the gentlemen what the delay was he just kept saying it is up to the post office when it gets delivered. I will update this review if anything changes but I am still clueless as to when my shipment will come or is expected to deliver.

I own 3 of their watches and tried the blue light glasses this year and everything continues to be exactly what I wanted. Their customer service is phenomenal and has offered to replace/expedite/repair items for free if an issue has come up. I’ll stick with MVMT for years to come.

I love my watch but I feel I paid more than what it's worth.

The products MVMT provides are top quality. I have three timepieces over a few years from them, as well as a few purchased as gifts for others. I've never had any problems with the products themselves and the customer service support is among the highest quality I have experienced.

my mvmt clock is beautiful and i love it.

I wasn't really a fan of how the glasses fitted, so I sent them back (purely because I have a bigger head than most). Nonetheless they were a very nice build quality and would recommend to anyone. I wanted to make a point to highlight how exceptional the customer service representatives were for MVMT though, every single time I emailed them questioning the refund process or how it was going, they responded within the hour with such perfect replies. 100% should be thankful for the people they have behind those monitors - very nice people.

Great products at great price points. And above all amazing customer service. This is a great company with great people that are extremely helpful.