MVMT レビュー 

This company's customer service is the best. They have great watch designs to start, but the customer service is the best I've ever seen.

They took care of me when I needed additional links as well as when I was missing an item. Everything was handled extremely fast and courteous. They're definitely the standard when it comes to Customer Service. Rowena and AN.. Thank you!

Do not purchase an MVMT watch ever! I own (4) and the batteries ran out. After bringing the watches to 3 jewelers they could not open (2). Contacting MVMT support they informed me that they could not provide any support. Other watch companies stand behind their watches and offer support. Very disappointed!!!

La montre est excellente , je ne comprends pas les avis négatifs
J’ai acheté la montre dans un magasin
C’est la mvmt Los Angeles noire
C’est un mouvent japonais c’est gravé derrière
Je suis allée sous l’eau a plus de 10 mètres à la mer et elle a jamais pris l’eau
C’est la meilleur montre que j’ai jamais eu pour environ 200 euros si je me souviens
Avant j’achetais des montre lotus et au bout d’un an elle prenaient l’eau sous la douche … au même prix …

I have ordered from MVMT over the last 3-4 years, I LOVE their product. HOWEVER, I ordered my own Christmas present for myself this year, resulting in almost $500 in bracelets, watches and necklace. I didn't receive it for over a month, so I tracked it, and the order shows "returned to sender, package damaged " 1 week after my order was placed. I contacted MVMT and they told me to try and contact the carrier and "go pick it up" - this was impossible, I live in Texas and it showed "returned" in another state. They did nothing. A week later contacted the chat customer service named LAURA....She said she'd get with the management and try to have the order re-shipped to me right away and would get back to me in about 24 hours. SHE NEVER got back to me, so 5 days later I reached out to chat again, and got someone named SEAN, and all he did is deflect any correspondence bac k to LAURA. Laura was at lunch......................so she just responded with this "The best thing we can advise from here is you may proceed in placing a new order instead in our website and avail our free next day air shipping option at checkout.

Here's our current offer:
Free Overnight Shipping with purchase of $150+. US ONLY. Offer valid 12/20/23 at 11 am PST and ends 12/22/23 at 10:59 am PST."

So basically - Please re-order TODAY or our TERRIBLE offer ends and you still get nothing but screwed.

GOOD PRODUCT - But TERRIBLE customer service if you ever have a problem. And I believe my product has been stolen in transit.

Horrible attempted purchase, which may be a blessing. Tried five times to buy a watch with two different credit cards, was rejected every time for no reason. If you can’t have your website work, you’re not worth my business.

Didn't accpet my address for a pre order got customer service to update it. Then it didnt add my items that come free for the item. So asked them to check to then wait 3 weeks no watch. Contacted them advised not to worry and will come soon. 3 days passed the due date and now website saying 5 days later. Then to get a email my order had been cancelled. This was a pre order for a limited edition. I emailed them 2 times in a week and still dont know why it got cancelled just keep telling me its being looked into. Joke of a company. Glad i am not getting it now. Avoid

If it was possible I would give 0 stars. The leather strap from the original watch broke in less than a year. The replacement strap I purchased broke within a year. The strap was under warranty on their site but warranty doesnt cover normal wear and tear of the strap (makes sense right?). Ordered a metal strap after spending the day discussing with customer support due to MVMT's website issues, stock issues and issues with anything business related. Strap is not compatible with watch despite confirmation by customer support. Back it goes. Unprofessional, greedy, poor quality company that does not empower their employees to actually help you in any way. You'd be better off buying literally any other watch.

Don’t waste your money! There are many other trusted brands with significantly better quality for barely more money with research. I bought a MVMT watch with the general understanding that it was more of a fashion brand watch, but given the price point thought it would be a slight upgrade in quality. Nope! I got the Rise Mini in Gold/Silver and on the 3rd wear I noticed a huge scratch on the glass. I only wore it to business meetings so any bumps would have been minor and should not have caused such damage. I emailed customer service and they initially said it wasn’t covered under warranty. After requesting an escalation, they ended up sending me just the glass to have replaced on my own dime. When I received the “glass” I realized how incredibly cheap it is. It’s basically one level above plastic. Totally unacceptable for the price of the watch. I’m glad I bought it during a sale so I’m not out the amount they list as retail. It’s my only solace. It makes me angry to look at it. I feel duped. I’m going to donate it to Goodwill, along with the replacement glass, because it just brings bad vibes into my life. I ended up buying a gorgeous Corso, Eco-Drive watch from Citizen which was barely more money with a coupon. Model EW2299-50A, in case you want to look it up. The quality is fantastic and representative of the price paid. Plus, I was able to have it sized during the order and it fit perfectly when it arrived. MVMT has highly-targeted and well-styled marketing, but it’s just lipstick on a pig.

The quality of the watches is appalling now! I had a MVMT watch bought back in like 2017 for a few years which was decent quality and had no issues, I lost it so decided to get a new one from them a few months ago. The watch sent this time was terrible quality, looked so cheap. But what was even worse was the return process, I have returned it immediately using their returns portal, but it got held at customs for months because MVMT refused to accept it from DHL. Their customer service kept saying they are looking into it and will get back to me in 2-3 days, and each time I had to follow up only to get another automatic message. ended up having to go through my credit card provider to resolve the issue. Avoid at all cost!

Metal hour lines suddenly fell off, shaking throughout the watch. I have been a part-time jeweler for a decade. Next thing I know, the mineral (not sapphire), shatters.
No recourse except 20% off next order, which means nothing when I can get 15% off for signing up with another email not to mention, after Movado bought MVMT, their prices doubled.
Customer service was unprecedented as lack of care or continuing purchasing.
WILL NOT PURCHASE AGAIN!
HIGHLY RECOMMEND TO MOVE ON TO A MOVADO AND SPEND THE EXTRA CASH.

I have a tray full of beautiful expensive watches and now I only want to wear my White Coronado. I just adore it! Very comfortable.

I also bought the tortoise Trap sunglasses. The quality feels wonderful and they are beautiful. Love the weight and feel and very sad to return them because they are just not oversized enough for me.

Did not allow a cancellation of an order even when it was submitted immediately. Poor service. Do not recommend

Keine Gute Uhrenmarke!
Ich habe vor Jahren den Fehler gemacht mir eine MVMT zu kaufen. Sekundenzeiger trifft nicht die Minuten und Staub ist unter dem Glas. Für den Preis gibt es bei anderen Marken schon echt gute Automatikuhren.

Dont buy one of these MVMT watches. They look good online, but zero support or parts are available after purchase. However, guess what they will offer you a 20% discount code for your next watch! Yea, right!!

Ordered 2 watches now as they are nice watches. First one is ok but the battery needed replacing almost immediately. The second one has water damage just from being in a little bit of rain. Contacted customer service who refused to help.

I placed an order for a watch. Somehow, the shipping address for my watch was changed from my address to an odd street in my town i have never heard of and no house number. Odd because my billing address was correct. When i reached out to the company they told me this was a "glitch in their system, that happens sometimes" and there was nothing they could to correct the shipping address and to contact UPS. I contacted UPS as they advised and UPS advised me that the package was restricted so only the sender could update the shipping information. I sent this information back to mvmt watches and they told me there was nothing they could do, they couldn't change the address and again to work it out with USPS. Now I have requested a refund as they have admitted to glitch on their end sending my watch to a nonexistent address and they will not provide as the delivery has not failed. The delivery is impossible, the address does not exist.

I recently purchased the cloud break watch from the series for my boyfriend and he loves it. Thanks so much MVMT I was so stressed on what to get.

Really liked the mvmt watch originally it looked good for being an inexpensive watch. It was actually one of my favorite watches….then the battery died, which normally no big deal…I bought a new battery, put the battery in but when attempting to put the back of the watch back together, it would not snap together for the life of me. I tried numerous times. I let other try but to no avail. Eventually upon trying and trying, the watch broke and not from excessive force of trying to put back together. It just simple fell apart. You truly get what you pay for. I likely will not buy or recommend mvmt any longer.

Ordered watch 3/9 supposed to receive 3/16. Been in my state since 3/11 and it's 3/26 and I haven't received. I'm pissed. Needed it as a gift. They offered to ship another. So now I have to wait another 2 weeks and HOPE to get one? No offer to do anything for my inconvenience, or anything. Just "So sorry we will send you another but make sure to let us know when the 1st one is delivered so you can return it." GOH and give me my $330.00 back.

I bought a Boulevard MVMT timepiece as it had all the features I wanted, but unfortunately there was a problem with the case. As an international customer, I was prepared to count my losses but was convinced to contact their customer service, and I am so grateful that I did. Every representative I spoke to was cordial, kind, and professional. They all responded in a timely manner.

First, I was given a detailed sequence to reset the case. As the reset was unfortunately not successful, I was asked to provide some information. After this, MVMT made a replacement request, and I was kept updated on its status. I was provided with instructions on the band removal and received the replacement within four days of MVMT sending it.

Usually customer service gets a bad rap, but my experience proves this is not the case with MVMT. I will definitely patronize their business in the future. So if you are wondering if MVMT has impeccable customer service, they do.

With respect to the product - It has a high-quality feel and is not at all flimsy. It really is a beautiful and classy timepiece.

Thank you MVMT for making my experience a great one.