MyDocExpress レビュヌ 

180
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

so accesible, especially during sudden SL at work. the issueing of the medcert is fast as well, no wait of more than a day. and for its price, a better deal already compared to other clinics. will use... もっず芋る

5぀星のうち3の評䟡

There was a language barrier at first since the doctor can’t understand some of the Filipino words but overall consultation went smoothly.

䌁業が回答したした

5぀星のうち5の評䟡

I needed a medical certificate for my sick leave and I had an online consultation with MyDocExpress, everything went so smoothly! I got my medical certificate the same day, and the price is affordable... もっず芋る

5぀星のうち5の評䟡

My experience with your services is quite good! I appreciate the service you guys have, no idea how you made things easier for me when I needed a medical certificate to get an emergency leave for work... もっず芋る

䌁業情報

圓該䌁業による蚘述

A telehealth company.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

180件のレビュヌ

5぀星
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1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 80に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(180)

過去12か月のレビュヌ数: 180ä»¶

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5぀星のうち1の評䟡

Very disappointed with the service from


Very disappointed with the service from MyDocExpress. I escalated my concern regarding a payment issue, expecting a faster resolution, but there was still no prompt or meaningful response.

The automated system kept indicating that my payment was incomplete, despite the fact that I have a payment reference number confirming that the transaction went through. This makes the situation even more frustrating, especially when the payment can be verified through the reference number provided.

What made the experience worse was the lack of responsiveness through email. Despite reaching out and escalating the concern, I did not receive the timely assistance I expected.

If a customer has already provided a valid payment reference number, the issue should be investigated promptly rather than relying solely on an automated system that continues to flag the payment as incomplete.

I hope Doc Express improves its customer service and escalation process. Payment-related concerns require timely and responsive support, especially when the customer has already provided proof of payment.

2026幎8月17日
自発的なレビュヌ
MyDocExpress ロゎ

MyDocExpress からの回答

Hi Johance,

We’re very sorry for the frustration and delay you experienced.

After investigating, we found that a technical issue with our payment processor, Xendit, meant your successful payment was not correctly reflected in our system. This issue has now been fixed and your payment has been verified.

Your request was subsequently reviewed and approved by the doctor, and your medical certificate was sent to you earlier today.

We also apologize for the delay in responding. Our customer support team is not staffed 24/7, but we understand that payment-related concerns should be addressed as promptly as possible.

We have also contacted you privately and offered a full refund for the inconvenience caused.

Regards,
My Doc Express Team

5぀星のうち1の評䟡

I DIDNT RECIEVED MY MED CERT BUT I


I DIDNT RECIEVED MY MED CERT BUT I ALREADY PAID 450

2026幎8月10日
自発的なレビュヌ
MyDocExpress ロゎ

MyDocExpress からの回答

Hi Angel,

We’re sorry to hear that you haven’t received your medical certificate.

Please contact us at admin@mydocexpress.com with the name and email address used for your request so our team can locate your order and check what happened. If your certificate has already been issued, we can also resend it to you.

We’d be happy to help get this resolved as soon as possible.

Regards,
My Doc Express Team

5぀星のうち5の評䟡

Satisfied

Thank you so much. Even though my request was delayed, I still received my medical certificate. It was processed promptly, and I especially appreciate the refund. Thank you for your assistance and professionalism.

2026幎6月23日
自発的なレビュヌ
5぀星のうち3の評䟡

Disappointing but understandable.

Edited accordingly: I have a serious medical issue with my back and needed 10 days rest...they sent back certificate for 2 days. I was annoyed obviously and when I responded they said they would get another doctor to review the case. That finally happened and it was then explained that 2 days is given so I can go and see a doctor physically as it is a physical debilitating issue. Then kindly they understood my disappointment and offered to give a 50% refund, which was done.

I do really hope that they can clarify that on their home page for first time users.

2026幎6月6日
自発的なレビュヌ
MyDocExpress ロゎ

MyDocExpress からの回答

Thank you for your feedback. We are sorry to hear that you were unhappy with the outcome of your request.

To clarify, your medical certificate request was reviewed by a doctor. Based on the information provided, the doctor determined that a 2-day certificate was clinically appropriate and advised that any further extension should be assessed face-to-face by a rehabilitation medicine doctor or another suitable healthcare provider, particularly given the nature of your back condition.

We understand this was not the outcome you were hoping for, but our doctors can only issue certificates they consider medically appropriate and safe based on their assessment.

5぀星のうち1の評䟡

Questionable and Unprofessional Medical Certificate

Paying this much, I honestly expected a more professional and legitimate-looking medical certificate. The format looks questionable and poorly made, which immediately raises concerns about authenticity. I also noticed that the doctor’s signature here looks different from the signatures shown on other certificates online, making it even more suspicious. Whether it’s real or not, the presentation alone does not inspire confidence or trust. For a service that charges this price, the documents should at least look credible, polished, and properly verified.

2026幎5月11日
自発的なレビュヌ

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