MYOB レビュー 406

Don’t waste your time or money no matter what MYOB offer, over seas support which don’t care and send you in circles,The product has lots of issues and bugs at one stage I has 7 different business in my account an got told it was my fault, just don’t use,took the money from my account and told me it was have not paid and now there ringing me to pay my overdue account -which I paid for

do not sign up for myob advanced. they only care about taking your money and delivering a product thats not fit for your business. they sell you the world but you end up with a nightmare and some 40,000 dollars later they still rob you.
it has been the worst experience in our business life. All our staff threatened to quit if we went live with advanced as the system was so difficult to use, they refused to use it.
we were told before we signed up it would do everything, we needed it to do from making pricing easy to access being restricted to certain staff. what a joke. constant user access issues and log in problems. well what a load of hogwash. pricing was 10 times as hard and had to open 6 different screens to change one price. the training they get you to do is a joke and doesn't help to show you how to use the system. every part of the software is a big rabbit hole that you do not want to go down. the best advice i can give is stay the crap away from myob advance!!! you will regret it and end up with a poo fight on your hands

All the things they say they can will do via their emails and messaging isn't true. Totally disgraceful, taking up so much time. It used to be simple. Now it's a nightmare. It's quite difficult to find contacts always referring to the AI assistant. AI assistant sends you in circles, gives you message saying you can do it like this and well no that doesn't work, then sends you back to the beginning.
Did I say nightmare ...
Note too it would appear help is now in the Philippines... Difficult to understand when you finally find a way to contact somebody.

I have been trying to get a simple administrative change done for months. Emailed requests are not addressed, and when I call and complain, everything gets reset for another 5 day delay gets asked a question. Emails are lost. It is impossible to talk to anyone who can help. Call Centre staff (I've spoken to plenty) try to help but cannot get anything done.

Absolutely disgraceful company. Under their new system, I have to upgrade and provide drivers licence, date of birth etc in order to email invoices. There is no need for MYOB to ask for and hold such personal information in order to email an invoice to a customer. Another reason for doing this is that you also sign a direct debit agreement so they can take fees from your account for online payments. I did not ask for this or even want this but have been forced to sign up in order to email invoices. If you are looking for accounting platform, I would suggest looking at other options.

I have been working with Myob software for 16 years! as of this week! Nov 2024 with the new updates! DO NOT GO ANYWHERE NEAR MYOB SOFTWARE! Multi Company Group! Myob has become unusable for anyone who has more than one Company file! Myob you have done this to yourself! Not listening to your clients! We are leaving in droves! BYE MYOB

We have been using MYOB for more than 10 years now. So far it has been ok, not great, not amazing, but it did the basic stuff ok. But now that Myob has changed their online login policies, MYOB has become an absolute nightmare to work with. We run several company files and everytime we switch companies the entire login process with security code etc. starts again. We're now spending a big portion of our working day just loging into Myob companies. On top of that, if you stop working for half an hour on a company file because you go for lunch, or a coffee, or do something else than being on your computer, Myob freezes and we have to do the whole painful login process again for every company. On top of that, Myob freezes quite often just in the middle of work - only solution is shutting it down and start logging in again.
Myob has become a huge waste of time. The product was never great but now it's absolute crap....

As a new customer of MYOB, I’ve been thoroughly impressed with how easy and intuitive the app is to use. The setup was seamless, and I was up and running in no time. I’m not an expert in accounting, but MYOB made it really simple to manage my business finances right from the start. Thanks to Shanika Jayawickrama she explained and clarified all my doubts with patience. Highly recommend her.

No ability to see emails / quotes / invoices you’ve sent clients! (without paying for the premier edition). Absolute joke. 2 years of trying to use Myob after my accountant put me on it. Nothing but issues as a small business owner in construction.

We got recommended MYOB by an accountant we did not hesitate to sign up.

We have spent 4 days trying to get support to resolve onboarding issues to the point we cannot even setup bank feeds. We've applied for 2 tickets with Support and Issued feedback via there complaints line and our issue is still outstanding.

I tried tocancel my subscription but they would not let me until they took another payment which i did not authorise, but they took it anyway. Big corporation ripping off the small guy.

my story is the same as others myob has no customer service at all. I been waiting 18 days for something they had told me would take 10 days to fix... And well I am still waiting. By the way my something is my ability to invoice my clients so I can get paid. Yeah the very thing this software should be doing for me. I would stay away from myob look at other software. There support is terrible at best. Currently in hell. Still waiting no being able to invoice.

I was really dissatisfied with MYOBS service until I received a call from Lailanie Arnado asking me what problems I had and offered to call back and walk me through the problems. I spent some time on the phone with her and she rectified all the different items I had problems with. She was extremely supportive and I am thoroughly satisfied. Highly recommend her.

Appalling support and customer service for customers with AR v19. I recommend that anyone trying to get help type into the search field 'how to make a formal complaint against MYOB' and you'll finally get the phone numbers that you can't get anywhere else. 2 years ago after being with MYOB for 25+ years I thought I'd had enough. After 17 hours over the past 3 days of not being able to access my files (and make an urgent Court deadline) - I've had enough. Not good enough MYOB.

Lailanie was very good dealing with the issues from Myob - STP. Waiting to see if you have resolved the issue with notification emails when Myob receives a payment for my sales

I am thrilled with the service I received from Shanika.

Shanika was extremely helpful in resolving the issue I was facing with the MYOB data file.

Shanika Jayawickrama was great and helped me move files to on-line. Replied both emails and phone calls promptly.

Transitioning from other accounting software to MYOB Account Right was a very bad experience.
- Heaps of limitations
- Unexperienced support team
- Unfunctional or wrongly functional features
- Desktop and web versions of the software don't flow
- Issues reported to the support team don't get passed on to be checked

Appalling customer service!!! Call transferred 3 times, left on hold over an hour. Details not passed from one service officer to the next so having to repeat the problem over and again. Issue not resolved. Our product support is "not active" even though monthly direct debits and up to date, and we are paying for the service. Complete and utter waste of time and money! This is an issue that should have been resolved immediately.