MYOB レビュー 406

Help desk don't return calls when they say they will. I'm now on my 4th person (who can't speak English) to try and resolve my issue. I got cut off and despite having my email address and phone number they never called back. MYOB wouldn't know what customer service was if it hit them on the head!

MYOB's partner MMC Convert has caused a disaster in our company data when doing the conversion from Sage to MYOB. They took longer than the promised date, tax reports don't match by a massive difference (over 500K), Payroll is completely changed (they actually change your data without asking you), all staff were imported as suppliers!, All customers were imported as companies instead of individuals!, data is short dated, you name it!

They told us that our files were too large for their API to handle after doing the job, (our file was only 3 years worth of data!)

My only advice for you is to stay away even if they offer you free conversion. Pay a little money to another specialist rather than creating a disaster for your company.

The product and helpdesk and so bad, I am struggling to find words to convey the level of incompetance.
All the simple questions I asked had to be refered to 'internal service' and the promised phone contact never eventuates. Ren who answered my call tried her best, but was extremely limited in her knowledge.
All this capped off by a quote increaseing my monthly subscription by $30 per month. Outrageous. I had heard from my accounting friends that MYOB had lost ground and many customers, and now I can see why.

Customer Service of limited knowledge and unable to help me. Obviously the service is based overseas, their is always a communication problem.......... I have tried 3 times now and still no answer to something quite basic. I have been with MYOB since the beginning and see no improvement with their product. I should have listened to a friend and gone with Xerox.

Shanika called today and was extremely helpful with a number of points I was trying to sort through.

Before you buy the software at few thousand dollars, you need to know that you have to do regular file activiation which a waste of time, and frustration. After some period of time, they will force you to upgrade your software with a fee, without doing it your file will be locked and you cant use it. Other softwares do not have this. Do not buy this software.

If you are thinking of uploading and using the team kiosk app from MYOB think again! The app freezes up and errors frequently, particularly when employees go to enter their finish time. The only way of fixing the "cant find business" error is to delete the app and upload it again, at which time the employee time entry is lost. So frustrating.

The other thing is that the app cannot rotate from portrait mode, so if you have the app displayed in an ipdad on a static square stand the display is sideways. Super dumb. Needs urgent upgrade/fixes.

I had the best experience talking with Shanika today.
Very knowledgeable and able to solve my questions.

Simone was a terrific help re explanation of AccountRight and current package.
Knowledgeable, articulate and a good listener plus very patient with my questions.

Cheers Simone!

Chris Jones
InternetRepairs.com.au

The service offered great! Specially Shanika Jayawickrama was extremely helpful and took us through the set up and process patiently! We are very satisfied with the service received!

I received an excellent help from customer service. We booked a date and time that suits me and the agent has been very patient with me as I navigate the system.

Oh if I could give this company a minus 100 I would. I have never encountered a more useless ‘business’ in my life.
The staff are the least helpful lot, they make it seem like you are such a chore to them when they answer the phone. If they don’t know the answer to your question they try to pawn you onto another 0800 number or say someone will give you a call back but no one ever does. It is extremely hard to get hold of them in the first place. Numbers that are online a few of them don’t even ring or don’t work at all. The amount of my precious time I used to waste on having to constantly talk to them was insane. We cancelled our subscription and signed up to Xero. Highly recommend everyone to do the same.

Absolutely Appalling Customer Service
On Tuesday morning 5 March I logged a help call with MYOB because my general ledger account was corrupted. I ran a series of prior period reports and the error went back sometime and consequently I assumed that my account had become corrupted.

I rang MYOB support to find out whether I could do a file restore as at the end of February 2024. Despite the fact that the call dropped out twice because of a VPN fault the individuals in the call centre in the Philippines could not address even basic system restore questions. On the 3rd call I finally got an operator in Australia who then referred me back to the Philippines call centre. I requested that somebody contact me by telephone as a system restore needs to be coordinated.
I have had several ineffectual emails from Jay Ehi at myob and despite several requests he has not called me although he believes that the system has been restored. I believe that this is a lie for reasons I can explain to any MYOB representative that calls me.

I have requested several times that I be called to no avail and I’ve now been told that the case has been closed and I need to go back and start again.

If there is anybody at the management level in MYOB that wishes to discuss the matter my phone number is 0413 278 364, however I won’t hold my breath waiting for response.

The company can rectify the system by picking up the phone and calling me

WORST CUSTOMER SERVICE EVER... Unable to resolve the most basic of issues.... have been calling every other day and spend over an hour on hold each time while support "look into it" before having to hang up...

product hard to use, not for average person, custemer service all based overseas , phone calls are 1 hr wait if need help , to cancell subscription it is mission , they still charge you even after cancelingm i hav emoved to XERO and newer looked back
XERO easy to use, custemr service in Aus, free help and training

The product was not that good to start off with but usable, after the "upgrade" it is all shambles. Just found out from my clients that my GST number has been removed from my invoices! very embarrassing. The support page is a joke!! I had to add it in the comment section of my Invoice and it looks like a mess.

Answer to reply:

Prevention is better than cure your cut over to the new system wasn't very well done nor was the necessary , warning, information and awareness given.

I cannot take back the invoices that has been sent nor the embarrassment of sending an invoice with out and GST number.
Maybe more diligence needed to be taken before rolling out a new system.

MYOB Very Greedy always pay $$$$$$$$

I have been a MYOB customer for over 19 years I retired 5 years ago.
I want to open an old data files on my own program to open it
I have been unable to as they have change to system, but if I pay I money can recover the files.
I want to open an old data files but need new program to open it $$$$$$$
So much for having history for 7 Years if cannot open it.
au/support/myob-business/product-account/about-backing-up-and-restoring-company-files/restore-your-company-file.

I tried your answer but I did not work asked restore backups. They are live files or I should say they where live not backups was only 18th ago I could read this files now I cannot

The bank feeds continually stop updating. The problem lasts for 3 to 4 weeks. it gets fixed and then stops again in another months time. You can't contact anyone through their customer service support. The online chat is a bot - useless and frustrating. you can't speak to an actual human. MYOB manages to make sure they invoice you monthly though.

We have two companies that have used MYOB for years, recently they switched us to MYOB Business Pro which has proved to have many bugs. Taking many hours out of our business to try and sort this stuff has yet again proved very frustrating and mostly to no avail. Things like being put through to 5 different people with wait times between each, then being cut off with no call back. Also numerous times being promised an email or phone call to no avail. Basically they have a disgraceful operation that certainly would not recommend. Had to select a date, that was only one of the dates because we have had similar problems for years.

Cant get in to MYOB. Says Global rate limit exceeded.
Come on get it sorted. And don't surggets your online supports. You can stick that to. I want to talk to a person or do they not exist in MYOB world. Only 1 more month to go and im off to Xreo. They care and i can talk to them