My Oralux レビュー 

My Oralux からの回答

1日前

Thank you so much for taking the time to share this! It's great to hear that after just about a week, you're already noticing some improvement with your sensitivity, that's an encouraging early sign. Staying consistent with your daily sessions from here tends to help build on progress like this even further over time. Just a quick tip: if you'd like to enhance the results even more, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

1日前

Thank you so much for taking the time to share this! It's great to hear our support team was able to quickly and efficiently guide you through resolving the flashing and charging issue after just one week, that kind of fast, hands-on help is exactly what we aim to provide whenever something unexpected comes up. We'll be sure to pass along your thanks to them, we know it'll mean a lot. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

1日前

Thank you so much for taking the time to share this! It's wonderful to hear that in less than a week, your gum discomfort has lessened so much, that's such a strong and encouraging early result. Staying consistent with your daily sessions from here tends to help build on progress like this even further over time. Just a quick tip: if you'd like to enhance the results even more, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

1日前

Thank you so much for taking the time to share this, Joe! It's great to hear our team promptly sent a replacement after the defective unit, and that you've been consistent with daily use for a full week now. Staying on that same routine over the coming weeks will give you the best chance of seeing the improvement in your gums around the 90-day mark. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2日前

Thank you so much for taking the time to share this! It's great to hear it's comfortable in your mouth and easy to clean, and that the session time feels manageable too. Just a quick reminder for ongoing care: rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) after each use, then let it air dry completely before storing. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2日前

Thank you so much for taking the time to share this! It's wonderful to hear Carlos responded quickly and courteously with exactly the information you needed to get started. We'll be sure to pass along your thanks to him. Just a quick reminder as you begin your routine: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2日前

Thank you so much for sharing this feedback! It's great to hear the item matched the description and arrived promptly. Just to clarify: the GumRevive Gel is completely optional, the device works well entirely on its own, so it's not required for effectiveness. If you'd like to explore getting the gel, please feel free to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help you look into your options. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

My Oralux からの回答

2日前

Thank you so much for sharing this feedback! We understand the wait was longer than expected, and we appreciate your patience through that. Just to clarify about the gel: it's actually completely optional, the device works well entirely on its own, so you haven't missed out on effectiveness by not having it. We understand the wish to have known that before purchasing, and we'll be sure to pass this feedback along to our team for consideration. If you'd like to explore getting the gel, please feel free to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前に更新

Thank you so much for taking the time to share this! It's wonderful to hear everyone who assisted you was professional, quick to respond, and genuinely attentive to your needs while resolving the issue, that kind of consistent care across the whole team is exactly what we strive for. Just a quick tip for your ongoing routine: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time, and rinsing the mouthpiece with lukewarm water after each use will help keep it in great shape. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this and for the wonderful 5-star rating! We truly appreciate you taking a moment to leave your feedback. If you have any questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's wonderful to hear your gums are healthier, that kind of progress is exactly what we hope everyone experiences. Staying consistent with your sessions tends to help support that continued improvement even further over time. Just a quick tip: after each session, be sure to rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) and let it air dry completely before storing, that'll help keep it in great condition for the long run. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! Just to clarify about the wall plug: it's not included with the device, but since it uses a standard USB-C cable, any USB-C wall adapter you already have, like from a phone charger, will work perfectly fine. As for tracking gum changes, it can sometimes take a few weeks of consistent daily use before visible improvement becomes noticeable, so we'd encourage sticking with your routine and giving it a bit more time. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's great to hear the buying experience was smooth with fast shipping, and that our support team was able to clear up the confusion about the device turning on after a full charge. Just for reference going forward: holding the power button for about 1.5 seconds is what activates it once it's charged. We're so glad you're very happy with the product overall, and if you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's wonderful to hear our team's approach left such a strong impression on you, letting you keep the reimbursement even after finding the charger later speaks to how much we value doing right by our customers. Just a helpful note for the future: the charger and manual are actually tucked underneath the plastic tray where the device sits in the box, so that's a great spot to check first if anything seems missing down the road. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's great to hear customer service was so helpful, and that the device is working well so far. As you continue with regular use, time and consistency will really be key in revealing the full results. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's great to hear our team responded quickly to ease your concerns while the shipment seemed stalled, and that it ended up arriving safely just two days later. We really appreciate you being open to checking back in with us in 30 days to share how things are progressing. Just a quick reminder as you continue: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team