My Oralux レビュー 

My Oralux からの回答

4日前

Thank you so much for taking the time to share this! It's great to hear the buying experience was smooth with fast shipping, and that our support team was able to clear up the confusion about the device turning on after a full charge. Just for reference going forward: holding the power button for about 1.5 seconds is what activates it once it's charged. We're so glad you're very happy with the product overall, and if you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

4日前

Thank you so much for taking the time to share this! It's wonderful to hear our team's approach left such a strong impression on you, letting you keep the reimbursement even after finding the charger later speaks to how much we value doing right by our customers. Just a helpful note for the future: the charger and manual are actually tucked underneath the plastic tray where the device sits in the box, so that's a great spot to check first if anything seems missing down the road. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

4日前

Thank you so much for taking the time to share this! It's great to hear customer service was so helpful, and that the device is working well so far. As you continue with regular use, time and consistency will really be key in revealing the full results. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

4日前

Thank you so much for taking the time to share this! It's great to hear our team responded quickly to ease your concerns while the shipment seemed stalled, and that it ended up arriving safely just two days later. We really appreciate you being open to checking back in with us in 30 days to share how things are progressing. Just a quick reminder as you continue: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

4日前

Thank you so much for sharing this feedback, and we sincerely apologize for the inconvenience this has caused. We've already reached out to you by email with the full usage instructions and everything you need to know, so please check there for the complete details. In the meantime, here's a quick summary: after each use, rinse the mouthpiece under lukewarm water (never hot) and wipe it with a soft cloth and a little mild soap, avoiding toothpaste since it can scratch the surface, then let it air dry completely before storing. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

4日前

Thank you so much for sharing this feedback! We've already sent the manual over to you by email, so please check there, but in case you haven't seen it yet, here's a quick rundown: hold the power button for about 1.5 seconds to turn it on, and each session runs for 12 minutes before shutting off automatically, so you can simply relax and let it do its work. For cleaning, rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) after each use, wipe it with a soft cloth and a little mild soap (avoiding toothpaste, which can scratch the surface), then let it air dry completely before storing. It's great to hear you're staying consistent with daily use, that's exactly what will give you the best chance of seeing results as time goes on. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

5日前

Thank you so much for taking the time to share this! It's wonderful to hear Carlos stepped in to help resolve the charging connector issue after those first five uses, and that having his support brought you such relief. We'll be sure to pass along your thanks to him. Just a helpful note for the future: the charger connects to any standard USB-C port, so a phone charger, laptop, or USB-C wall adapter will all work just fine if you ever need a backup option. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

5日前

Thank you so much for taking the time to share this! It really means a lot to hear that after considering more costly options and working around your gag reflex, Oralux has been such a fitting alternative, with your teeth feeling tighter, less pain and bleeding, and even looking better overall, all at a cost that feels manageable. Staying consistent with your sessions from here tends to help build on progress like this even further over time. Just a quick tip: if you'd like to enhance the results even more, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

5日前

Thank you so much for taking the time to share this! It's great to hear you're able to multitask so easily during your sessions, and that after just one week, you're already noticing improvement between your teeth, that's such an encouraging early sign. Staying consistent with your daily routine from here tends to help build on progress like this even further over time. Just a quick tip: if you'd like to enhance the results even more, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

5日前

Thank you so much for taking the time to share this! It's great to hear our team responded quickly and made the process of adjusting and cancelling your order so smooth, with your refund already on the way. We're really glad to hear you're planning to give the product a try again in the future, we'd love to have you back whenever you're ready. If you'd like any personalized assistance along the way, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

5日前

Thank you so much for taking the time to share this! It's wonderful to hear you're already noticing gum improvement after just one week, along with the added bonus of whiter teeth, that's such an encouraging start. Staying consistent with your daily sessions from here tends to help support continued progress toward the gum regrowth you're hoping for. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

3日前

Thank you so much for taking the time to share this! It's great to hear you're enjoying the red and blue light therapy. Regarding the gel subscription, we completely understand wanting that cancelled, and to make sure we get this fully taken care of for you, please reach out to us directly at support@myoralux.com or +1 302-603-1335 with your order details, and our team will handle the cancellation on our end right away so you don't have to worry about any further charges.

Oralux Support Team

My Oralux からの回答

2026年9月12日

Thank you so much for taking the time to share this! It's great to hear it arrived on time and that you're finding it easy to use. We appreciate you letting us know about wanting a wall plug included with the charger, we'll be sure to pass that feedback along to our team for consideration, in the meantime, remember it's a standard USB-C cable, so any USB-C wall adapter you already have, like from a phone charger, will work just fine. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2026年9月12日

Thank you so much for taking the time to share this, Betty! It really means a lot that our team prioritized your safety by suggesting you check with your dentist first, rather than simply pushing the sale. That kind of honesty is exactly the approach we want every customer to experience, and we're so glad it left you feeling confident in doing business with us. If you have any questions about the product, we'd be happy to help guide you, please don't hesitate to reach out to us anytime.

Oralux Support Team

My Oralux からの回答

2026年9月12日

Thank you so much for taking the time to share this! It's great to hear you're finding it well made and easy to use, and that our customer service team responded quickly and professionally to your questions. After a few weeks, staying consistent with your daily sessions tends to help build toward the improvement you're looking forward to seeing. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2026年9月10日

Thank you so much for taking the time to share this! It's wonderful to hear you're finding the customer service excellent and that you're happy with the results GumRevive is bringing to your teeth and gum health. Just a quick tip to keep things going well: after each session, rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) and let it air dry completely before storing. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2026年9月9日

Thank you so much for taking the time to share this! It really means a lot to know our customer service and the way we care for our customers stood out to you, that kind of feedback motivates our whole team to keep delivering that same level of attention with every interaction. Just a quick tip as you continue with the product: pairing your sessions with the GumRevive Gel is completely optional, but many find it helps enhance the results even further. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2026年9月9日

Thank you so much for taking the time to share this! It's great that it now feels natural after those first few uses, and having a routine that reliably shuts off on its own makes it so much easier to stick with long term. Just a quick tip to keep it in great shape: rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) after each use, then let it air dry completely before storing. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

My Oralux からの回答

2026年9月8日

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Thank you so much for taking the time to share this! It's wonderful to hear how thorough and reassuring the communication was throughout the whole process, that kind of transparency really makes a difference in building confidence to give something new a try. We're genuinely glad it worked out and that you're happily using it now. Just a quick reminder as you continue: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you'd like any tips along the way, please don't hesitate to reach out to us, we'll be happy to help. We'd love to hear how things continue to go for you as you keep up with your routine!

Oralux Support Team

My Oralux からの回答

2026年9月8日

Thank you so much for taking the time to share this! It's great to hear your order arrived just as described and that you're staying consistent with daily use, that kind of commitment tends to make the biggest difference over time. We'd genuinely love to check back in with you in 3 months to hear how things have progressed! Just a quick reminder in the meantime: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any questions along the way, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team