Naploungewear レビュー 

I love nap loungewear! I have ordered multiple sets from them and love them all! The pants fit me great! I usually have a hard time finding pants that fit me length wise. I’m 5’2 for reference. Truly one of my most favorite brands!

Beware! Horrible company to work with! I placed an order 6 weeks ago on December 4 for 5 items for Christmas gifts. On December 22, I had not received any of the items or responses to my emails inquiring about the order, so I cancelled the order via email. The company finally responded that they had shipped 3 of 5 items. I replied and told them to cancel the other 2. I received the first 3 after Christmas so I emailed about returning the items. It took multiple emails to get a response but finally paid cos return shipping costs to return the items. I emailed them the tracking information and they harassed me multiple items asking for that information again. Upon receipt of the items, they issued me a partial credit for those 3 items but not a full credit. Additionally they claim they have now shipped the other 2 items and that I will have to pay to return them when I receive them, even though the order was cancelled. I have instructed them to send me a prepaid label and I will be glad to send them back when I do receive them, but they refuse to. They are rude and behave as a desperate retailer trying to bully their way through a transaction. Thankfully my company has an attorney who is getting involved - but my advice is don’t waste your time with them. The merchandise I did receive was cheap quality as well. Horrible experience.

I received a track set for Christmas from my husband and I loved it so much that I ordered it in two more colors! One color didn’t show up in my order, and I was worried my order was messed up, so I sent an email to customer service. They responded that same day to let me know it was back ordered. I actually think that the shipping time was decent considering it was coming from overseas.

I absolutely loved this hoodie. Super comfy and oversized which is the look I was going for.
I ordered a Small and it fit me really well, so just order your right size it is already baggy.
the material is so so soft and high quality. I will definitely be living in this hoodie!

The reviews below are sadly correct.
Poor communication. Many emails to find my product wasn’t in stock and took 2 weeks apparently for it to arrive to NAP. Then apparently they’ve posted it but 2 weeks later and their link shows my order number not recognised still. NAP tell me to be patient. Not sure if it’s ever been sent at all or if it will take months to arrive to Australia. I’m hearing some people never get their order. Such a shame. Dealing with them seems to be waste of time. They keep changing dates of when they say they’ve posted the item. Stringing me along I feel. So don’t seem to be trustworthy at all. Disappointing bc products look to be nice.

Missing item from order #579914
Sent email, waiting for reply.

Loved the cute oversized turtleneck! So cute and comfortable. I love how warm, comfy and stylish it is. I feel I can wear it out or lounging around the house!

I wish I had read these reviews before ordering my puffer coat. It took 27 days to receive my coat as they ship from China. I have worn the coat for 7 days and a seam has already ripped apart. That is unacceptable for an expensive item, or, in fact, any item. It is a very pretty coat, so initially I thought it was worth the wait, but now I am disappointed.

I would give them zero stars if I could.
-They never processed my order until I emailed them (2 weeks later)
-when I received my item, it looked nothing like the original image
-after following their instructions to return the product for a refund, they did not respond to my email after almost a week; and when they did respond, they just resent the instructions about how to deliver the product back to them??? I then didn’t hear back after a few days with a lame “I’m sorry, we will prioritize your refund”
-I then receive a partial refund and their lame excuse is how they took out money to deliver the product back?? (There was never any mention of restocking fees)
-they misspell a lot on both their website and email
-and they end their email with a :) after delivering annoying news
Total scam. save your money and time

Slow order fulfillment time, slow shipping (& expensive shipping) & extremely rude customer service. The quality of the product isn’t worth the cost + the shipping. It took almost a full month from order date to receive the order, & when I reached out about my order status since I never received a shipping notification they replied extremely rudely & short. “Be patient, it’s shipped.”

When you pay $80+ for a single item of clothing & $12+ in shipping, the least you can do is be friendly or say hello.

Horrible.

I ordered on Dec 2nd, the only shipping option was having my order arrive between 7 and 15 business days. I paid $20 for this shipping, with no other option for express shipping. My order still hasn’t arrived in Canada, and there is no real concrete shipping updates to indicate that my order will show up at all. I have very little hope that it will show up at all.

Ordered a Christmas present early December... Was lured in by 50% off... Was provided a code for 35% off and then another one for 15% to be used on a separate order. Regardless, I placed an order... I wish I hadn't. I sent an email to cancel when it became apparent it wasn't being fulfilled by Christmas... Got a reply back saying that it shipped from China on the 26th... Now my order is sitting at a doc in LA. Today is the 3rd. I guess I can repurpose as a Valentine's Day gift. My wife always liked their products when we saw them at the mall... Unfortunately, I wont order from their site again.

I feel mislead by this company. They market themselves as a high-quality loungewear brand, but both sweaters I ordered for my wife for Christmas shipped separately from China. One piece has no tagging or labeling on the clothing at all. No sizing, no fabric care instructions, no branding whatsoever. All signs point to this company being a scammy marketing company that does not deliver on product quality. Sending white labeled garments from a warehouse in China? Not what I thought I paid for. I am curious to see what their return customer rate is. I would look elsewhere when spending these prices for these products.

I got another shipping confirmation today from you and again I entered the tracking number and they have never gotten the order. When can I expectant accurate information. This item was ordered on Dec. 12.

I am writing another review of Naploungewear. I have been struggling with a return for weeks now. I returned a sweater to the return address on their website. I gave them the tracking number, a copy of my order at least 3 times. Last week I got a message that I would get a partial refund. Do I have any idea why? No. I’m still pushing for a full refund. This is terrible customer service. I tried them because I saw their ads on Instagram. Now I can add this company to all the other rip off companies that I’ve tried through Instagram. Please don’t buy anything from them. They are not an ethical business.

I seem to be in the same boat as all of you. This is just sad if this website is a scam. They have beautiful clothes but something is not right. Like others, I bought 5 items and only one arrived. It says order is "complete" and clearly it is not. They also claim to have a "live chat" function on their website but do not and the phone number on the website transfers you to a "google subscriber number" and tells you to leave a generic message like you would calling a friend. It doesn't even say, this is Nap loungewear, our customer service department. It is odd. I messaged them and do hope to hear back and receive the rest of my order. It also took almost a month to receive one item and they do not give updates about shipping.

my order of 3 coats was placed on Nov.27 and I only received the email said"the order has been received". Since then, there is none information for . My order #572106, and The customer service phone number @ three1five six33 three6 THREE 6 the assistant on the site was able to do the process for me. Thank you very much

I have had same experience as others. No communication, I immediately disputed thru PayPal, then I get a strange “shipped” email with a tracking number that is untraceable. With shipper as “other”. Reported again to PayPal. People should report to PayPal if they used PayPal, it’s the only way to deal with these scam websites.

I have emailed and called trying to learner the status of my order. No response. Getting more and more suspicious this company is a scam. Please if not, can you please provide an update for order #579633.

recently purchased an item from Nap and contacted the company for an update on the delivery. At the time I wrote it, I felt for sure I would not hear form them, but the next day I received a personal email giving me an update. The next day, as they had told me, the item was delivered. This kind of customer service is almost unheard of and so I am happy to write a review for them. Marian B