Naploungewear レビュー 

Where is order #578727? You advertised delivery by Christmas I haven't even had a despatch notification after two weeks!

This company is a scam. They took my $400 and this order is 60 days in. No coat. They send very confusing tracking information and there is no way to reach any customer service. I wish someone would call them out on Instagram. No where to post a review there. It is important to let others know they are a SCAM business. They are advertising holiday items that will never arrive. So disappointing on so many levels.

I only received part of my order. Is the rest of my order being shipped separately???? I have email and left messages. Do you have a legitimate customer service department???

I have been waiting for my order #578454 as the website promised I would recieve them in time for Christmas. I have tried contacting someone from Nap via email and again leaving a voicemail message. I have never received an email indicating my order has even shipped. I was able to find my order on the website and it indicated it was “completed” along with a tracking number. When I try to track the order, however, it says the number does not exist. I was so excited to find this site with beautiful, comfortable clothing - but it seems it was indeed too good to be true.

So disappointing. Half of my order arrived late (the other half hasn’t arrived). The sweatshirt is the wrong size. I ordered small, they sent large. It is also faded and has clearly been washed several times. So it is an old, used thing I can’t wear. The company makes you mail it back before they can send a replacement even though it was their mistake. So I have to package it up and wait in long, holiday lines at the post office. I would understand this process if I just wanted to exchange because I don’t like it, but when they sent me a used sweatshirt in the wrong size, it is their mistake and they should send immediate replacement.
Update: I am receiving no response from customer service, they just tell me the item is “in transit.” To where?? To them or to me? They don’t provide a tracking number to prove it. I paid $$ for two items, and haven’t received them. This is horrible and the company will not address it. I think this whole operation is a scam.

Directly from BBB website

Pattern of Complaint:
On December 8, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Nap Loungewear regarding customer service, billing, and delivery. Consumers allege ordering items from Nap Loungewear’s website and not receiving the correct items or any items at all, but they're being charged immediately after placing the order. Consumers allege that they have difficulty reaching out to Nap Loungewear's customer support, and when they do, they are not being assisted. No refunds have been provided to consumer who have not received the products they ordered.

BBB notified Nap Loungewear of the complaint pattern. As of January 18, 2022, Nap Loungewear has not responded to BBB's request to address the complaint pattern.
Read less about Pattern of Complaint

December 16 2022 - 2 things wrong with my $916 order.
1. My $299 cashmere joggers did not arrive in my order. Are they coming separately?
2. I ordered 2 V-neck cashmere sweaters in Large. The one in Provincial White came as a Medium.
I’ve sent several emails with photos and tried calling with no response.

Mardi Pieronek

*Update December 30, 2022
My cashmere joggers did arrive.
They are too small and I have returned them with the cashmere sweater that was delivered to me in the wrong size.

Customer service from nap loungewear have finally reached out to me and I am waiting to see Whether they follow through with what they said. I asked for a full refund for the two items. They also said they would reimburse me for shipping and the return.

I will keep you updated.

I'm waiting for my item 3 weeks. Tracking nr is frozen. No response from customer service. Terrible experience, stay away!!

I have purchased about 6 pieces from Nap for my granddaughter and myself.
My granddaughter is in the film industry and travels so much and she is always looking for comfortable clothes. Nap is comfort! We are both overjoyed with the quality and price of what we have received. I will definitely be trying more styles but the turtleneck tunics are the best for my weather in the Northeast! The shipping is excellent for me as well.

Last update: my package came, 2 months later! Came in dirty bags that clearly were used and covered in some kind of mud, wrong colours, pants totally see through, and quality of shein clothes if not worse. Can’t believe I paid 300 for this BS. Another update: they emailed me and asked me to take down the review (mind my order is still untraceable)! The audacity :D Worst shopping nightmare I’ve ever dealt with
UPDATE: as you can see they responded with an robot email and surprise surprise no one got back to me. I can’t even describe how disappointed I am. $300 for me is a lot of money and I was excited to gift my present. So sad that they rip people off like this.
Where is my order 578488???
It was supposed to be a Christmas present. So upset and disappointed, dropped $300 and have to go through all of this stress. Why send tracking number if it doesn’t work? Don’t order from them!!!!!!!!!!!

If I could give 0, I would. Placed the order on 11/20 from what looked like a US based company. “Shipping information” indicated somewhere in China. Almost a month later and still nothing.

Horrible waste of time and extremely poor communication.

I am so sad that I ordered without checking the reviews first.
I thought I found my dream coat, and was hoping to get it for a special Christmas trip but since it’s been 5 days and there’s no shipping confirmation I can only assume it will not come in time, and reading these reviews it might not even come at all.
I have asked for a refund (order #578987) but of course no email back.
I am so disappointed!

No responses to emails about my order, it's status, and where to return the one item I received. Scam.

Ordered from Nap Nov 15, charged immediately and order ha not arrived. Have emailed, called etc and no response. Crappy customer service and appears to be a scam. I’m filing a report.
I only have a tracking number which is AG470796896CN and also a transaction ID #9DE14898BH0728211.
Why do I receive so many emails and newsletters from your company but nobody answers phones

Ordered my wool coat on November 17 and Nap charged my card right away. Still didnt receive my item. I sent email a couple of times and no response. Worst experience with shopping online.

Where is my order? Order number 566158 ordered November 8. They keep sending me promos and filling my inbox with all their sales and marketing. No communication! When is this shipping?? Beware of this company.

All the reviews on their site are fake. If you take the time to really look at them, you'll see 50% of them are men's names for women's clothing, and in google translated *engrish*. The reviews all come in groups, hundreds during one or two days and then nothing. They've all got the same writing style and the same formatting. Fake fake fake.

I have received a couple of items from this company which have been of acceptable quality; however, like everyone else, it is apparent this company is poorly managed. No updates. No communication. Difficult if not impossible to reach. My most recent order in November? Crickets from the company. The ordered items are gifts and it is now looking like I will not be able to get them to the recipients. They send a ceaseless onslaught of emails and I want to unsubscribe but am still hoping I didn’t pour money down a rabbit hole. Boo to this company.

If I could give them a zero review. Placed order on November 25, charge my card November 28. As of today December 8, order is processing???Have emailed them twice, reached on Facebook, called their customer service telephone number.. nothing but crickets.. beware.

This is disgraceful! Shipping took forever, tacking info was sent incorrectly and in a different language, customer service was horrible AND my package arrived in a ball with massive amounts of packing tape wrapped around a dirty bag! The fact that this is how orders of hundred of dollars are handled is terrible!

Order #566640