Napthens Solicitors レビュー 

231
•
TrustScore 5段階評価の4

3.8

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5つ星のうち5の評価

I have used Napthens, after moving to them from another solicitors. I was pleasantly surprised at Janet Batesons rapid response, and dealing with the matter in such a professional manner. As apposed t... もっと見る

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5つ星のうち5の評価

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... もっと見る

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5つ星のうち1の評価

I am still in the unfortunate position of having to deal with this company, after 2 and a half years. They have now decided they need ID, well maybe you should have asked for it before now, not when... もっと見る

5つ星のうち5の評価

Nicole Chrisham has been nothing short of amazing for the purchase of our new house. Our house buying experience hasn't been the best due to other incompetent solicitors (from the selling of the old p... もっと見る

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企業情報

  1. 法律家

当該企業による記述

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


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3.8

ほぼ満足

TrustScore 5段階評価の4

231件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 63%に回答しています

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3.8

すべてのレビュー

(231)

過去12か月のレビュー数: 27件

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5つ星のうち5の評価

Outstanding customer service

Superb customer service. Used Napthens when my daughters were both selling their properties at the same time.
Calls answered straight away or returned promptly, everything dealt with efficiently. Everything explained in simple terms. Nothing too much trouble.
Can't recommend Amy Leslie and Lauren Barnes at Napthens, Kendal highly enough.

2021年8月17日
自発的なレビュー
5つ星のうち5の評価

I used Napthens recently for a…

I used Napthens recently for a residential conveyance. Uzma was very helpful, efficient and always kept me updated. She got the transaction completed in a very speedy manner. Thank you!

2021年7月28日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks for the positive review Kausar - we will pass your feedback to Uzma.

5つ星のうち4の評価

exelent service

I have used Napthens for years not the cheapest but like so many things in life you get what you pay for.
They have dealt with many hundreds of thousands of pounds worth of my property and other business, yes because they are human, errors can occur but this small issue was dealt with quickly and resolved.
Andrew in rural property is outstanding in his communications and keeping the client up to date.
cant praise them enough.

2021年7月27日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks for the positive words, we'll be sure to pass on your feedback to the team!

5つ星のうち1の評価

Don’t use them!!! You’ve been warned

Horrible service! Extremely slow, over charge and magically add hidden charges! I have complained about them and the person buying my house complained about them. Slow, unresponsive, rude people! If you are stupid enough to use them avoid Kelly at all costs! So useless!

2021年7月21日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thank you for your feedback. We have been in regular contact with you during the course of your transaction, and have spoken to you regarding your matters and any service level concerns you have. We understand that moving house can be extremely stressful and we are doing our utmost to ensure that we move your matter through to completion quickly. We would appreciate it if you would please contact us through the usual channels of communication.

5つ星のうち5の評価

Napthens conveyancing

Storm Hunt, Shellene Blackman and Anna Nodwell helped us with our recent move which was not straightforward but they were excellent throughout and we would definitely recommend them to guide you through the tortuous English house buying process.

2021年7月6日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks Gareth for the positive words. We will pass the feedback to the team!

5つ星のうち5の評価

Excellent service

Excellent service, very professional.
Definitely use this firm again.
Mrs H Jones (Solicitor) was brilliant from start to finish.
Thanks you.
Mr P Boocock.

2021年6月29日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks Paul - always good to read positive reviews! :) We will pass the feedback to Hazel.

5つ星のうち5の評価

Great professional service

Great professional service from Helen Lucking who guided me through a divorce. I would highly recommend, gives great advice and very helpful.

2021年6月24日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks Kendra for this review, we're pleased Helen was able to provide a positive outcome for you.

5つ星のうち5の評価

Excellent service

Recently completed a remortgage and transfer of equity. Excellent service from start to finish, regular updates on progression and had no trouble speaking to someone when required. Information was sent when specified and the timeframe originally given was met. Storm Hunt was professional and friendly! Would recommend

2021年5月26日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks for the great feedback!

5つ星のうち5の評価

Excellent service

I recently bought a property, and Storm at Napthens took care of the conveyancing. She was professional, efficient and clear. I'm very happy with the service I received and wouldn't hesitate to recommend.

2021年5月21日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

We're pleased you had a positive experience. Thanks for the kind words - we will be sure to pass them on to Storm. All the best with your new property!

5つ星のうち5の評価

We instructed Napthens regarding a Commercial Dispute with a Governmental Agency.

For over two years, we had made concerted efforts to engage the other party in dialogue in order to amicably settle a breach of contract dispute. When this proved unsuccessful, we sought the support of our MP but the goverment department concerned would not intervene.

Within three weeks of taking instructions, Napthens obtained for us a substantial offer of damages, which we were happy to accept.

2021年5月18日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks for the feedback Mr Baxendale - we're pleased our team were able to get you a positive result and have passed your feedback through to the team!

5つ星のうち5の評価

Great experience, highly recommended!

Myself and my partner recently used Napthens Solicitors when we bought our first property. The service was extremely efficient, the sale went through very quickly and we were happy with the advice and service we received from our appointed solicitor, Storm Hunt.
Both Storm and other members of staff that we had communications with, were friendly, helpful and professional. Therefore I would highly recommend their services to others.

2021年5月12日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

We're glad you had a great service experience Kate, and more importantly that your move went smoothly. We wish you all the best in your new home and look forward to helping you again in future.

5つ星のうち5の評価

The perfect service we received from Napthens…

The service we received from Napthens during our house buying was faultless and we couldn't have asked for anything more as our needs were seen and dealt with before we had a chance to ask.
This is the 2nd time I have used Zenub at Napthens and both times she has been on the ball and perfect to deal with.

2021年4月30日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks Ken, for the kind words. We have passed your feedback to Zenub and wish you all the best with your property.

5つ星のうち5の評価

Napthens took the stress out of our house conveyance without the usual drama

We instructed Napthens to act as our conveyancing solicitors. It went very smoothly in a timely way. I felt confident that our solicitor, Sally Calvert, was on top of her plan and kept us informed in a professional though friendly way. Napthens right up front were transparent about costs and honoured their quote with no hidden extras. They anticipated the process and did'nt wait to be prompted into action by a phone call or letter which lead to a timely completion. It made the whole experience much less stressful than previous experiences with conveyancing and was an unexpected pleasure. We were very happy with Napthen's service and would recommend them to others.

2021年3月25日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thank you for the lovely feedback Terry, it's great to hear about your experience with our conveyancing team. We will pass on your comments to Sally.

5つ星のうち5の評価

First Class Service

Having recently bought and sold a property using Napthens, I would highly reccomend.

We were fortunate enough to be able to buy before we sold our place (to avoid being in a chain), the buying process from start to finish was 7 weeks :).

The sale of our other home took a little longer, but that was down to delays at the other side and Napthens (Amy & Lauren) kept us well informed.

I would definitely use Napthens again, and would reccomend their services to others.

2021年3月8日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks for the positive feedback, Rhys. We're pleased you're in your new home and wish you all the best. We will pass your feedback to Amy and Lauren. :)

5つ星のうち1の評価

78 year old's roof leaking, 8 days on no help

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm to undertake the work despite them being responsible for the care and maintenance of the property.
Update Day 8 and still no response to emails and calls. It's rained, the ceiling is soaked, damage is being done.

2021年2月12日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

We’re sorry to hear you’ve had concerns Mr Brindle but, as you are aware, we are no longer involved in this matter. Should you have any further queries or concerns it would be best to take these up with the solicitors who have been appointed to deal with the case.

5つ星のうち5の評価

Helpful and efficient

This is the second time we have used Napthens for the sale/purchase of a property. On both occasions they have been very helpful and efficient. Fees are explained at the start of the process. They always answer or return phone calls and emails and know exactly where in the process you are. We were kept well informed of progress being made. We have also used them for probate and had a similar experience.

2021年2月10日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thank you for your kind words! We look forward to helping you again.

5つ星のうち5の評価

Would recommend

We used Napthens Preston for our first home purchase and we will definitely go back to this firm when we decide to move again.

Our solicitor was Simon and he was extremely responsive to emails and phone calls. He kept us updated at every stage of the way and made an incredibly stressful process that little bit easier for us.

Simon worked with us to help us understand the process and what was required at each stage, he handled all communication professionally and ensured he understood our needs and timeframes. He made sure the vendor's solicitors kept to the timeframes too, and chased up when needed.

Incredibly grateful to Simon and colleagues who helped us buy our first home during such a difficult time with COVID-19. Would recommend to everyone! 100000% satisfied customer.

2020年12月18日
自発的なレビュー
Napthens Solicitors ロゴ

Napthens Solicitors からの回答

Thanks Carolina for your kind words, we will be sure to pass them to Simon.

5つ星のうち5の評価

Helen Lucking has been brilliant.

My solicitor Helen Lucking has been excellent. Always listened and been very efficient. She has always been approachable and very helpful. I was given Helen's name from a member of my family who had recently instructed Helen to help with his divorce. I have given Helen's name to a friend who may be seeking advice as well. Thank you Helen for your professional help and advice and best wishes for the future.

2020年12月8日
自発的なレビュー
5つ星のうち5の評価

I can't recommend Napthens more

I can't recommend Napthens more. I have dealt with them with twice, once with probate and the next with buying a house and they provided a very professional service both times keeping me informed throughout. Anyone who is having to deal with a difficult situation and is worried about the processes then you would do well to go to Napthens they will explain everything very clearly and keep you informed the whole way through, highly recommended

2020年12月6日
自発的なレビュー

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