Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... もっと見る
企業が回答しました
所在地
所在地を変更80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... もっと見る
企業が回答しました
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... もっと見る
企業が回答しました
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... もっと見る
企業が回答しました
企業情報
National Windscreens - St Austell について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, 英国
- 01726-940-024
4.7
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Service With Good Communication
All went smoothly and a great service given in the timescale quoted. Very happy.
2026年10月3日
National Windscreens - St Austell からの回答
We're so pleased to hear that everything ran so seamlessly for you and that our work was completed right on schedule. Thank you so much for taking the time to share your wonderful feedback with us!
Excellent
Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very helpful and friendly and guided me through the whole process from start to finish. No time was wasted and my car was bavk in great time fully repaired, clean and tidy. Excellent service all round.
2026年9月30日
National Windscreens - St Austell からの回答
We're delighted to hear that you had an excellent experience from start to finish! It's wonderful that our online booking kept you informed, and that our friendly technician guided you through the process while returning your vehicle promptly and spotless. Thank you for sharing your positive feedback!
National Windscreens - St Austell からの回答
We are so pleased to hear that you experienced welcoming team members, top-quality care, and a prompt visit. Thank you so much for taking the time to share your wonderful feedback!
National Windscreens - St Austell からの回答
We are so pleased to hear that you experienced a prompt and careful repair. Thank you for your wonderful feedback!
National Windscreens - St Austell からの回答
We are so pleased to hear that you experienced a great repair and friendly service. We truly appreciate your positive feedback!
National Windscreens - St Austell からの回答
We are so pleased to hear that your experience with us was easy, fast, reliable, and able. We truly appreciate your positive feedback!
National Windscreens - St Austell からの回答
We're so pleased you experienced friendly and efficient service, and that our booking process was easy. Thank you for your wonderful feedback!
Fast efficient service
2026年8月3日
National Windscreens - St Austell からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Terrible experience
Firstly, National Windscreens delayed my initial appointment to replace a shattered rear side window, which was a two weeks wait. Now it is a 4 week wait.
Secondly, I authorised excess payment of £115 up front, only for them to take £135 out of my bank.
I called to ask the reason and they were not able to give me one. I asked to be refunded the difference and have still not received it. Nor has anyone tried to contact me with an apology or a refund.
This despite two further phone calls and an email.
Avoid this company.
2026年8月5日
自発的なレビュー
National Windscreens - St Austell からの回答
We sincerely apologize for the significant delays in your appointment and the issues with the excess payment. We understand your frustration regarding the unauthorized charge and the lack of resolution or communication. We are reviewing these concerns to improve our service.
National Windscreens - St Austell からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Perfect from the first phone call to…
Perfect from the first phone call to picking the car up. Excellent service from the St Austell repair center.
2026年7月20日
National Windscreens - St Austell からの回答
We're so pleased to hear that your experience was perfect from your first phone call to picking up your car. It's wonderful that you received excellent service from our St Austell repair center!
Very efficient service with good…
Very efficient service with good communications.. no problems whatsoever
2026年7月21日
National Windscreens - St Austell からの回答
We're so pleased you experienced efficient service and good communication. Thank you for your wonderful feedback; we truly appreciate it!
Easy to book
Easy to book, good communication from the technician regarding arrival time and accommodated me having to change location to my workplace - couldn’t ask for more
2026年7月8日
National Windscreens - St Austell からの回答
We're so pleased you found the booking process easy and appreciated the technician's communication regarding their arrival. We're especially glad we could accommodate the change of location to your workplace. Thank you for your positive feedback!
Average.
Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
2026年7月1日
National Windscreens - St Austell からの回答
Thank you for your feedback. We are sorry to hear that the fittings inside did not match the original equipment quality after your windscreen replacement. We are reviewing our materials to ensure a better outcome.
What a lovely caring technician
What a lovely caring technician. Treat my pride and joy with care.
A lot better than the wrexham branch
2026年6月30日
National Windscreens - St Austell からの回答
We're so pleased you found our technician caring and that they treated your vehicle with care. Thank you for your wonderful feedback!
National Windscreens - St Austell からの回答
We're glad our team was on time, clean, and helpful. Thank you!
National Windscreens - St Austell からの回答
We're glad you had a positive experience. We appreciate your kind words.
Friendly staff.
2026年6月1日
National Windscreens - St Austell からの回答
Thank you for your positive feedback!
Speedy and knowledgeable with good customer service and rapore
Quick and smooth service that was good from beginning to finish.
2026年6月5日
National Windscreens - St Austell からの回答
We're so pleased you found our service quick and smooth from beginning to finish. Thank you!
Professional & engaging team
2026年5月30日
National Windscreens - St Austell からの回答
Thank you for your positive feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。