Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... もっと見る
企業が回答しました
所在地
所在地を変更80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... もっと見る
企業が回答しました
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... もっと見る
企業が回答しました
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... もっと見る
企業が回答しました
企業情報
National Windscreens - St Austell について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, 英国
- 01726-940-024
4.7
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very easy to book via website
Very easy to book via website. The correct windscreen was available at the appointed time.work carried out on time and the car was spotless when I collected it. Great work!
2026年5月29日
National Windscreens - St Austell からの回答
We're delighted to hear that booking was easy and the work was carried out on time. We appreciate your positive feedback!
Efficient and clean work
The fitter phoned ahead and arrived on time, worked efficiently and clean. Van was up and running in no time.
2026年5月21日
National Windscreens - St Austell からの回答
We appreciate your positive feedback! We are so happy to learn that our fitter was on time, efficient, and had your van running quickly.
National Windscreens - St Austell からの回答
We appreciate your kind words.
good member of staff .very polite and…
good member of staff .very polite and interested in his work
2026年5月18日
National Windscreens - St Austell からの回答
We appreciate your positive feedback! We are so happy you were pleased with our staff.
National Windscreens - St Austell からの回答
We appreciate your kind words.
National Windscreens - St Austell からの回答
We appreciate you sharing that our on-site repair was quick and our staff pleasant! We are so happy you were pleased.
First appointment had to be cancelled…
First appointment had to be cancelled and weren't informed until the morning, but second appointment was brilliant, turned up in allocated time and worked professionally
2026年4月20日
National Windscreens - St Austell からの回答
We regret the inconvenience of the cancelled appointment. We're glad the second appointment was a brilliant and professional experience. Thank you for your feedback.
Great service provided
Great service provided. Jamie was very professional, and went out of his way to give me a my best suited time slot.
2026年4月8日
National Windscreens - St Austell からの回答
We're happy to hear that you received great service. We appreciate you acknowledging the effort to accommodate your schedule. Thank you for your positive feedback!
Everything as planned
Everything as planned, good service, pleasant staff, quicker than other companies
St. Austell depo
2026年3月19日
National Windscreens - St Austell からの回答
We're happy to know everything went as expected and that you found our service satisfactory and our staff agreeable. We appreciate you noting our speed!
Very efficient and friendly staff
2026年3月17日
National Windscreens - St Austell からの回答
We appreciate you sharing that our staff was efficient and friendly! We are so happy you were pleased with our team.
This was a truly 1st class service
This was a truly 1st class service - from the booking through to collection - I was kept informed at every stage - full credit to the team at the St Austel branch who were superb - thanks for your help and speedy installation
2026年3月27日
自発的なレビュー
National Windscreens - St Austell からの回答
We appreciate your positive feedback! We're happy to hear that you received first-class service from booking to collection and were kept informed throughout. We're also glad the team at the St Austell branch provided a superb and speedy installation.
Good telephone booking service.
Good telephone booking service.
Technician came to my holiday cottage which I was renting in Cornwall and fixed a crack in the windscreen on the LHS. He explained the work and was very courteous.
Liaison with my insurers was efficiently handled by National Windscreens.
2026年3月12日
National Windscreens - St Austell からの回答
We appreciate you sharing your experience. We're happy to hear that the telephone booking service was helpful and that the technician was courteous while fixing the windscreen. It's great to know that the liaison with your insurers was efficiently handled.
Great service many thanks
2026年3月11日
National Windscreens - St Austell からの回答
We appreciate you sharing that you had great service! We are so happy you had a positive experience with our team.
Great communication friendly helpful…
Great communication friendly helpful engineers did a great job on windscreen replacement would use again 👍🏻 Great service
2026年3月3日
National Windscreens - St Austell からの回答
We appreciate your positive feedback! We're happy to hear that you experienced great communication and found our engineers friendly and helpful. Thank you for recommending our service!
National Windscreens - St Austell からの回答
We appreciate you taking the time to leave us feedback. We're so glad to learn that you were informed of our arrival, and that the repair looks great.
National Windscreens - St Austell からの回答
We're glad you had a prompt and efficient experience. Thank you for your positive feedback; we appreciate it!
Moderate
Left my car window in a state where if I open it, it doesn’t always close. They were helpful when I phoned about it and sent someone out who ‘fixed it’ but sadly it still does it and now I cba to ring again
2025年4月23日
National Windscreens - St Austell からの回答
We regret to hear that the window issue persists after our service. We appreciate you bringing this to our attention. if you would like us to look into this please contact us on control@nationalwindscreens.co.uk
Easy booking process
Easy booking process, then Richard’s communication was really good and clear, told me the best time to come and was quick at getting the windscreen replaced.
2026年2月12日
National Windscreens - St Austell からの回答
We appreciate your positive feedback. We're happy to hear that the booking process was easy and that the communication regarding the quick windscreen replacement was clear. Thank you!
Easy booking
Easy booking, on time and fast repair for a stone chip. Helpful friendly staff.
2026年2月11日
National Windscreens - St Austell からの回答
We appreciate your positive feedback! We're so happy the booking was easy, the repair was fast and on time, and that our staff was helpful and friendly.
National Windscreens - St Austell からの回答
We appreciate you sharing your feedback! We are so happy to hear you had a great customer experience and the technician was friendly.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。