The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... もっと見る
企業が回答しました
所在地
所在地を変更Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
企業が回答しました
Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... もっと見る
企業が回答しました
Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
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企業情報
National Windscreens - Watford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, 英国
- 01923-375-113
4.3
優良
807件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company made it very easier and…
Great company made it very easier and super clean and tidy
2026年3月30日
National Windscreens - Watford からの回答
We appreciate your positive feedback! We are so happy to learn that our company made it easier for you and was super clean and tidy.
Professionally completed works
Professionally completed works. Staff knowledgeable and respectful.
Completed within stated timeframe
2026年3月27日
National Windscreens - Watford からの回答
We're happy to hear the works were professionally completed. It's great to know you found our staff knowledgeable and respectful and that the work was on time.
Asked for OEM screen and this was…
Asked for OEM screen and this was fitted professionally.
Unfortunately the fitted camera was not refitted correctly. The new sticky pad was insufficient and the camera fell off the screen so now I have to visit BMW.
2026年3月31日
National Windscreens - Watford からの回答
We appreciate your feedback. We're sorry the camera wasn't refitted correctly and caused an issue with your BMW. We'll review our fitting process to prevent this in the future.
National Windscreens - Watford からの回答
We appreciate you sharing that our service was quick, efficient, and friendly! We are so happy you had a great experience with us.
Kept me informed and explained why the…
Kept me informed and explained why the windscreen takes a long time to calibrate
2026年3月25日
National Windscreens - Watford からの回答
We're glad you were informed about the calibration. We appreciate you taking the time to share your positive experience with us!
I very much liked the fact that you…
I very much liked the fact that you were very obliging with the appointment and even rang before the day to say that if I arrived at 7.30am I would be attended to first. I was dissappointed in that the technician didn't clean the area around the camera behind the screen and I will forever see dust there. The worshop air must have been dusty. If I was really picky the windscreen was just off centre by a few millimetres, but this is not on a valuable classic so I am not going to be fussed about this .
2026年3月27日
National Windscreens - Watford からの回答
We appreciate you highlighting our appointment flexibility. We regret the dust behind the screen and the slight misalignment; this isn't the standard we aim for. We'll review our processes to improve our attention to detail. Thank you for your feedback.
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient and professional service…
Very efficient and professional service from first contact to completion. Had plenty of reminders about booked appointment. Would definitely recommend.
2026年3月25日
National Windscreens - Watford からの回答
We appreciate your positive feedback. We're happy to learn that you found our service efficient and professional from start to finish and that you received helpful reminders.
Good customer communication and a…
Good customer communication and a professional approach
2026年3月20日
National Windscreens - Watford からの回答
We appreciate you sharing that we have good customer communication and a professional approach! We are so happy you were pleased with us.
Quick service and extremely…
Quick service and extremely professional!!
Guys from the site was very polite and they help me to keep the car there overnight there because I didn't have how to pick it in the same day!
Thank you!
2026年3月19日
National Windscreens - Watford からの回答
We appreciate your positive feedback and are happy to hear that you experienced quick, professional service. We're also glad we could help you keep your car overnight.
Very good to deal with
Very good to deal with. Booking on the phone was easy and the technician who carried out the work was very good.
2026年3月24日
National Windscreens - Watford からの回答
We appreciate your positive feedback! We're so happy to learn that booking on the phone was easy and the technician who carried out the work was very good.
Helpful polite staff
2026年3月18日
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Watford からの回答
We appreciate your positive feedback. We are so happy to learn that our staff were polite, friendly, prompt, and helpful to you.
3 visits and yet more damage to car
3 visits, 2 windscreens and damaged trim, The Watford branch are a laughing stock and never taking a car there again!
2026年3月6日
National Windscreens - Watford からの回答
We regret your experience and the damage to your car. We appreciate your feedback and will review what happened at the Watford branch.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
National Windscreens - Watford からの回答
We're happy your experience was hassle-free with easy drop-off and pick-up. Thank you for your positive feedback!
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff are approachable and polite
Staff are approachable and polite, very Proffesional. Keep up the good work, Hapoy to be their costumer.
2026年3月11日
National Windscreens - Watford からの回答
We appreciate your positive feedback! We're so happy to learn that our approachable and polite staff provided a professional experience. We're glad you're our customer.
Great speedy service.
2026年3月11日
National Windscreens - Watford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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