Went to purchase items for our new pony after 1hr of travelling we was very disappointed in the selection of pony sizes items. Only 1 pair of brushing boots and only 1 pony lemuix headcollar in blue.... もっと見る
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I needed a hat fitting and the sales service was excellent Nic was very patient and got many hats from stockroom then helped ensure I got the exact one I needed. Friendly cheerful and effective servic... もっと見る
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We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were mad... もっと見る
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Great experience my child needed a new riding hat and back protector tried a few on and fitted nicely by Liv at Rochdale, really happy with the service. Thank you
企業が回答しました
企業情報
Naylors - Rochdale について
当該企業による記述
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer Care連絡先
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, 英国
- 01706 631909
4.6
優良
389件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Dissatisfied- items for our new pony…
Went to purchase items for our new pony after 1hr of travelling we was very disappointed in the selection of pony sizes items. Only 1 pair of brushing boots and only 1 pony lemuix headcollar in blue.
2026年6月7日
自発的なレビュー
Naylors - Rochdale からの回答
We appreciate you sharing your review in relation to your recent visit to our Rochdale store. We are sorry to hear that you found the pony selection at our store to be disappointing. Your feedback matters to us and will be looked into to ensure that our in store stock is improved. We do hope that can provide an improved upon service in the future.
Great shop
I came in the other day and was very kindly greeted and helped with my a member of staff, her name was cailtin she was polite and gave really good advice . She was really helpful. The amount of choice is brill too .
2026年5月22日
自発的なレビュー
Naylors - Rochdale からの回答
We really appreciate your positive feedback.
Our colleagues are very knowledgeable and are always happy to pass on advice to our customers when required. It is great to hear that Caitlin was able to assist you on your visit to our Rochdale store and that you found our product range to your satisfaction.
We hope to see you in store again soon.
Shopping st naylors is always a smooth…
Shopping st naylors is always a smooth transaction. Always great products
2026年5月24日
Naylors - Rochdale からの回答
We are pleased to hear that you find shopping at Naylors a straightforward experience.
Thank you for taking the time to leave us your review.
Naylors - Rochdale からの回答
Thank you for your review, we are pleased to hear that your interaction with Tash was helpful and plenty of advice was provided upon your visit. We hope to be of assistance in the future.
Kind Regards
Naylors Customer Care.
I needed a hat fitting and the sales…
I needed a hat fitting and the sales service was excellent Nic was very patient and got many hats from stockroom then helped ensure I got the exact one I needed. Friendly cheerful and effective service!
2026年5月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for leaving a review in relation to your recent visit to our Rochdale store. It is great to hear that Nic was able to assist you in finding and fitting a riding hat. We do hope that we can be of service again in the future.
Called in last week for a hat got seen…
Called in last week for a hat got seen to by tash then boots off another lovely lady will be back soon great store and staff
2026年5月19日
自発的なレビュー
Naylors - Rochdale からの回答
We are so happy you enjoyed your visit and found our staff helpful. Super pleased Tash was able to assist with your hat fitting. We look forward to seeing you again soon.
Great experience
Great experience my child needed a new riding hat and back protector tried a few on and fitted nicely by Liv at Rochdale, really happy with the service.
Thank you
2026年5月24日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review on your recent experience following your visit to Rochdale and interaction with Liv. We are happy to hear you were able to purchase a new riding hat and back protector. We hope to be of assistance again in the future.
I found exactly what I was looking for…
I found exactly what I was looking for online and the ordering process was very easy with great value for money including free shipping over a certain value and my parcel came in the same week. Happy mum and a happy horse
2026年5月5日
Naylors - Rochdale からの回答
We are so pleased to hear you found what you needed and that our ordering process, value, and quick delivery met your expectations. We appreciate your kind words and hope to be of assistance in the future. Thanks for taking the time to review.
Naylors - Rochdale からの回答
We appreciate you taking the time to leave your review. It is great to hear that you found the staff at our Rochdale store to be attentive, we do hope that we can continue to be of service again.
Friendly, knowledgeable staff
I’m recently new to horse riding and with how much I’ve been enjoying it, I decided I’d take a trip to the Rochdale store to get my own gear. For starters as I walked into the store I was welcomed with a warm hello. The store layout was fantastic and also clean!
I had a wander over to look at boots and then a very nice young lady named Sian came to help and after trying a few pairs on I got sorted with some lovely nice long moretta boots. I then had a wander over to the safety department, where she then measured me up and fitted a new hat.
She was helping me for over an hour and there was no rush or pressure, just fantastic customer service.
Thank you so much, very happy customer, I will be returning!
2026年4月16日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave your review about your recent visit to our Rochdale Store. It is great to hear that Sian was able to assist you in finding a new pair of boots and riding hat. We look forward to seeing you in store again in the future.
Pony Club Learning
We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were made to feel extremely welcome and our members learnt so much in a fantastic environment. Thank you Naylors
2026年4月2日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for leaving the five star review.
We are pleased to hear that your team felt welcome and found the visit to our Rochdale store beneficial for the Horse & Pony Care competition preparation.
It's great to know our environment contributed to a fantastic learning experience for all your members.
Great quality service
2026年3月31日
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review, we are happy to hear you are happy with the quality of the products purchased and the service received. We hope to be of assistance in the future.
Hassle free process
I selected the product I needed it was in stock order process was straightforward delivered promptly.
2026年4月6日
Naylors - Rochdale からの回答
Thank you for taking the time to leave us a five star review.
We are happy to hear that you found the ordering process straightforward and the your order was received in a timely fashion.
Not received the order yet!
Not received the order yet!! Still with Evri as far as I can see
2026年4月4日
Naylors - Rochdale からの回答
Thank you for your review, I am sorry that your parcel has not yet been received, I can see that you have emailed customer care over the weekend, the team will be in touch today, to discuss the next steps to resolve the issue for you.
Naylors - Rochdale からの回答
Super pleases to hear that your found the ordering online to be a simple process and that your order arrived quickly, this is always good to hear, thank you for taking the time to leave a review and we hope to be of assistance in the future.
Simulator experience
Staff was so friendly and professional.. very informative encouraging and helpful.
2026年3月17日
Naylors - Rochdale からの回答
We are happy to hear that our staff's friendliness, professionalism, and helpfulness made your experience so positive.
Thank you for your leaving a lovely review.
Excellent & knowledgeable staff
Excellent & knowledgeable staff. Really helpful, and patient, especially when my nice was choosing boots; trying three different styles & sizes. It shows when staff use the products they’re selling; experience really comes through. Good, wide, choice of goods & equipment too.
2026年3月15日
Naylors - Rochdale からの回答
We appreciate you sharing your positive experience. Here at Naylors we strive to provide the best customer care both instore and online.
We are glad to hear that our knowledgeable staff were helpful whilst assisting with the boot selection.
We do hope we can be of assistance in the future.
Naylors - Rochdale からの回答
Thank you for your feedback and review, we are super pleased to hear you are happy with the prices of our products, We aim to provide an excellent service and it is nice to see we have achieved this.
Sam and Nic are always welcoming
Sam and Nic are always welcoming, helpful and have great advice. The store is always clean and tidy, things are easy to find although I always like to go and wander, just in case 😁 As a customer I find it frustrating when items are shown on line, only to visit the store and they arent there. Im guessing the stock is ordered and sent by HQ ? Surely the staff know their customer base better than anyone, each store area is different. Naylors Rochdale, Nic and Sam need to be looked after.
2026年2月14日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable Sam and Nic are when visiting the store. In relation to stock availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We hope we can be of assistance in the future.
Today i went into the rochdale naylors…
Today i went into the rochdale naylors store to see if i could get a body protector fitted as soon as i walked in the door and abundance of care was shown to me through many hellos and asking if im well and open to all the help if i needed some and the lady that helped fit a body protector for me was so kind and lovely such a caring set of staff
2026年2月10日
自発的なレビュー
Naylors - Rochdale からの回答
We're happy to hear that you felt so cared for during your visit to our store. It's great to know the team provided such attentive and kind assistance with your body protector fitting. Thank you for your positive feedback. We hope to see you again in the future.
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