We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... もっと見る
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We used to shop from Naylors, when located towards Norden. Came for a riding hat as we are returning to the equine world, so much choice across all areas. Tash was amazing, helped with sizing, options... もっと見る
企業が回答しました
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... もっと見る
企業が回答しました
Visited the store twice, 1st time Sian was really helpful. Fitting helmets on my daughter, trying different sizes and brands. On the second visit we brought back a helmet we bought online Sian refunde... もっと見る
企業情報
Naylors - Rochdale について
当該企業による記述
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer Care連絡先
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, 英国
- 01706 631909
4.7
優良
401件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Naylors - Rochdale からの回答
It is delightful to hear that you are pleased with the quality of your items and the prompt delivery. We appreciate you taking the time to share your review with us and hope that we can continue to be of service.
Kind regards
Naylors Customer Care Team.
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review on your recent visit to our Rochdale Store. We are happy to hear you found our staff knowledgeable and were pleased with the products available.
We hope to see you again in the future.
Kind Regards
Naylors Customer Care.
Very helpful staff and lots of choice
We used to shop from Naylors, when located towards Norden. Came for a riding hat as we are returning to the equine world, so much choice across all areas. Tash was amazing, helped with sizing, options, advice on the hat. Thank you so much Tash.
2026年9月10日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your wonderful review.
We are pleased to hear that you had such a positive instore experience.
It's fantastic to hear that our team member was able to provide excellent assistance with your riding hat, offering great sizing help, options, and advice.
We appreciate your kind words and look forward to welcoming you back again soon.
Kind regards
Naylors Customer Care Team
Naylors - Rochdale からの回答
We do always aim to provide excellent customer service and we are thrilled to hear that this was your experience with your online order.
We do hope that we can be of assistance again soon.
Kind regards,
Naylors Customer Care Team
Great Service
We visited to try the horse simulator and bought some stuff too, Tash put my daughter at ease straight away and was very knowledgeable and helpful
2026年8月20日
自発的なレビュー
Naylors - Rochdale からの回答
Our colleagues are always happy to share their knowledge and experience and we are thrilled that Tash was able to make your daughter's simulator session enjoyable.
We look forward to seeing you both in store again soon.
Kind regards,
Naylors Customer Care Team
Love Nic at Naylors
Went to Naylors to buy boots couldn’t get any to fit me, but Nic was absolutely fantastic, loads of patience and fun. Would definitely recommend Naylors and I would ask for Nicola.
2026年8月13日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words regarding your recent visit to our Naylors store.
While is is disappointing that we were unable to find the perfect boots for you, we are pleased to hear that Nic was able to assist you in a way that made your visit a fun experience.
We do hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
We received service above and beyond at…
We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the right size and shape of safety helmet, she ran backwards and forwards for different sizes of garments all with a smile on her face and a good humoured remark. She made our visit a "day out" not just a purchase.
2026年8月12日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words regarding your recent visit to our Rochdale store. We really do appreciate you taking the time to leave your positive feedback.
It is great to hear that Nic was able to assist you with purchasing correctly fitting helmet and boots.
We do hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Another great experience at Naylors…
Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today finding a new riding hat, she assessed the fit and brought me out multiple options to try, without complaining about my indecisiveness 😂.
Will definitely return, as I love the store, and always appreciate the helpful staff
2026年7月27日
自発的なレビュー
Naylors - Rochdale からの回答
All feedback is appreciated and we are grateful for your kind words regarding your visit to our Rochdale store.
We are super pleased to hear that Nicola was able to assist you with your new riding hat. Our colleagues are always happy to share their knowledge and experience.
We hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Excellent.
We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets.
Tash was such a lovely member of staff. Really friendly and helpful and put my daughter at ease instantly.
I would highly recommend Naylor's, Rochdale.
2026年7月24日
自発的なレビュー
Naylors - Rochdale からの回答
We're delighted to hear that you had such a positive first visit to Naylors Rochdale and enjoyed your horse simulator experience. It's fantastic to know that you found the store clean, welcoming, and well laid out, and that the facilities helped make your visit more comfortable.
We'll be sure to pass your kind comments on to Tash. She'll be thrilled to hear that her friendly and helpful approach helped put your daughter at ease and made such a positive impression.
Thank you for your recommendation. We look forward to welcoming you back again soon.
Naylors - Rochdale からの回答
We are happy to hear that the products you received are of good quality and that your order arrived promptly.
Thank you for taking the time to leave your review. We hope you will choose to order form Naylors again in the future.
Kind regards,
Naylors Customer Care Team
Thank you Nic...
We use Naylors Rochdale for most horseriding related purchases as they always ensure amazing service, and on this occasion I feel I need to write a review due to Nic going above and beyond which left my daughter feeling extra special, and me relieved!😁 Thank you Nic.
2026年6月10日
自発的なレビュー
Naylors - Rochdale からの回答
We really do appreciate you taking the time to leave us your excellent feedback for Nic and the Rochdale Naylors store.
We are thrilled to know that Nic was able to go above and beyond during your visit, ensuring that your daughter felt like a valued customer.
We look forward to seeing you in store again in the near future.
Helpful knowledgable assistant
Lousy weather where retail therapy was called for.
Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted.
Nic was great showing me a gilet in the sale to add to the one I'd already found. Guided me to fly masks - good selection and I finally mentioned the hat and we gave that a try and managed to find a good fit in the style I was after. Nic was patient and thorough great atmosphere on a horrid rainy day.
2026年6月11日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words about the assistance provided by Nic during your visit to our Rochdale store. Our colleagues are always happy to share their experience and knowledge and it is great that Nic brightened your day, despite the weather.
We do hope to see you in store again soon.
Dissatisfied- items for our new pony…
Went to purchase items for our new pony after 1hr of travelling we was very disappointed in the selection of pony sizes items. Only 1 pair of brushing boots and only 1 pony lemuix headcollar in blue.
2026年6月7日
自発的なレビュー
Naylors - Rochdale からの回答
We appreciate you sharing your review in relation to your recent visit to our Rochdale store. We are sorry to hear that you found the pony selection at our store to be disappointing. Your feedback matters to us and will be looked into to ensure that our in store stock is improved. We do hope that can provide an improved upon service in the future.
Great shop
I came in the other day and was very kindly greeted and helped with my a member of staff, her name was cailtin she was polite and gave really good advice . She was really helpful. The amount of choice is brill too .
2026年5月22日
自発的なレビュー
Naylors - Rochdale からの回答
We really appreciate your positive feedback.
Our colleagues are very knowledgeable and are always happy to pass on advice to our customers when required. It is great to hear that Caitlin was able to assist you on your visit to our Rochdale store and that you found our product range to your satisfaction.
We hope to see you in store again soon.
Shopping st naylors is always a smooth…
Shopping st naylors is always a smooth transaction. Always great products
2026年5月24日
Naylors - Rochdale からの回答
We are pleased to hear that you find shopping at Naylors a straightforward experience.
Thank you for taking the time to leave us your review.
Naylors - Rochdale からの回答
Thank you for your review, we are pleased to hear that your interaction with Tash was helpful and plenty of advice was provided upon your visit. We hope to be of assistance in the future.
Kind Regards
Naylors Customer Care.
I needed a hat fitting and the sales…
I needed a hat fitting and the sales service was excellent Nic was very patient and got many hats from stockroom then helped ensure I got the exact one I needed. Friendly cheerful and effective service!
2026年5月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for leaving a review in relation to your recent visit to our Rochdale store. It is great to hear that Nic was able to assist you in finding and fitting a riding hat. We do hope that we can be of service again in the future.
Called in last week for a hat got seen…
Called in last week for a hat got seen to by tash then boots off another lovely lady will be back soon great store and staff
2026年5月19日
自発的なレビュー
Naylors - Rochdale からの回答
We are so happy you enjoyed your visit and found our staff helpful. Super pleased Tash was able to assist with your hat fitting. We look forward to seeing you again soon.
Great experience
Great experience my child needed a new riding hat and back protector tried a few on and fitted nicely by Liv at Rochdale, really happy with the service.
Thank you
2026年5月24日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review on your recent experience following your visit to Rochdale and interaction with Liv. We are happy to hear you were able to purchase a new riding hat and back protector. We hope to be of assistance again in the future.
I found exactly what I was looking for…
I found exactly what I was looking for online and the ordering process was very easy with great value for money including free shipping over a certain value and my parcel came in the same week. Happy mum and a happy horse
2026年5月5日
Naylors - Rochdale からの回答
We are so pleased to hear you found what you needed and that our ordering process, value, and quick delivery met your expectations. We appreciate your kind words and hope to be of assistance in the future. Thanks for taking the time to review.
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