We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... もっと見る
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Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... もっと見る
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Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... もっと見る
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We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were mad... もっと見る
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企業情報
Naylors - Rochdale について
当該企業による記述
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer Care連絡先
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, 英国
- 01706 631909
4.6
優良
394件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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We felt really uncomfortable in the…
We felt really uncomfortable in the shop—the staff were seated near the entrance, talking and clearly waiting for us to leave. We arrived 40 minutes before closing after traveling over an hour to get there, but the music was turned off shortly after we arrived, and the atmosphere made it obvious we weren't welcome to browse. It felt like we were being watched and rushed out, which was really off-putting. Definitely not the experience we were hoping for
2025年5月7日
自発的なレビュー
Naylors - Rochdale からの回答
We understand your disappointment with your recent experience. It sounds like you felt unwelcome and rushed during your visit, which is not the atmosphere we strive to create. We value all our customers and want everyone to feel comfortable and enjoy their time browsing our stores. All feedback is appreciated and taken seriously, we will certainly raise this with the store team to make improvements.
We do hope that we can still be of help for any future purchases to improve upon the experience you have received.
Very good session on the horse…
Very good session on the horse simulator. Caitlin was very helpful . All the staff in the store were friendly.
2025年3月24日
自発的なレビュー
Naylors - Rochdale からの回答
Great to hear you have enjoyed your simulator session at our Rochdale Store and that Caitlin has assisted in making your visit a positive one. Our staff are always on hand to assist and provide a friendly welcoming atmosphere to all of our customers.
Thanks for taking the time to leave a review and we do hope to see you again in store soon.
Rochdale store is tops
At the Rochdale store, the staff are very friendly and knowledgeable. Great store for everything horsey.
2025年3月19日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave us such lovely feedback.
We strive to always provide excellent customer service and it is good to know that our colleagues were able to assist you during your visit to our Rochdale store.
Good equestrian place
You guys are a very good team and very helpful when people need help Thanks you very much for your time and help
2025年2月8日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave such a lovely review about the team. Here at Naylors strive to provide great customer service.
We do hope we can be of assistance in the future.
Very enjoyable experience
Anne was great… friendly and very helpful. She offered lots of advice and made the experience very enjoyable.
2025年1月28日
自発的なレビュー
Naylors - Rochdale からの回答
We are happy to hear that Anne was able to assist you and that your visit was enjoyable.
We appreciate you taking the time to leave positive feedback and hope to see you in store again soon.
Fantastic customer service today
Fantastic customer service today. Thank you Naylors
2024年12月28日
自発的なレビュー
Naylors - Rochdale からの回答
We are so happy to hear you had a fantastic experience. We appreciate your kind words and will share your feedback with the team.
Customer service the way it should be
A great deal on waterproofing and tech wash products. Plus when an order got mixed up the customer care service was excellent- Nicola dealt with my issue quickly and simply with great communication. All resolved and completed in a couple of days.
Great work Nicola from Naylors!
2024年11月20日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review.
We are happy to hear that the issue with your order was resolved to your satisfaction and in a timely manner.
We always strive to provide excellent customer service and it is lovely to know that Nicola was able to assist you on this occasion.
It was brilliant
It was brilliant, my daughter had a fifteen minute go and then we swopped over. The girl was really helpful
2024年11月9日
自発的なレビュー
Naylors - Rochdale からの回答
We're glad to hear that you and your daughter had a wonderful time visiting our Rochdale store. We appreciate you taking the time to leave your review and we do hope to see you again in the future.
Horse simulator
We came here as we booked the horse simulator for our two girls, which was absolutely fantastic! I can’t believe it’s free??! Anne B was a member of staff who stayed with the girls and guided them and instructed them throughout. She was absolutely wonderful, such a genuine and lovely lady who really enjoyed being informative and helpful to the girls. It was also a bonus that she was very knowledgeable on horses! Had it been someone else I don’t think the girls would’ve quite got the amazing experience they did. So thank you Anne! The shop itself and the range of products is very good and we managed to get the girls some Christmas gifts. We will return to Yorkshire again and will definitely come back here again and hope very much to see Anne again!
2024年10月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you so much for your kind words! We are so glad to hear that you and your daughters had such a wonderful time with the horse simulator in our Rochdale Store. It's fantastic that you were able to find some great Christmas gifts in our shop as well. We are very proud of our team and are thrilled to hear about the positive experience you had with Anne. We will be sure to pass your compliments along to her. We look forward to seeing you again soon.
Horse simulator Tash
Tash was very professional and polite and very informative when i was on the horse simulator. She definitely made our experience!
2024年9月19日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review about your recent visit to our Rochdale store. It is great to hear that Tash was able to make your ride on Rocky informative and enjoyable. We do hope to see you in store again soon.
Absolutely brilliant the staff are…
Absolutely brilliant the staff are always really helpful and help my daughter in every way possible iv never had a negative experience when we go to nailers it really helps the confidence of my daughter using the simulator once again thanks guys cu soon thanks from Darcie and dad x
2024年9月7日
自発的なレビュー
Naylors - Rochdale からの回答
It is great to hear that you enjoyed your visit to our Rochdale store and your ride on the horse simulator Rocky. We are dedicated to providing our customers with an excellent service, we do hope to see you both again soon and continue to provide excellent customer service.
It was really great and I enjoyed it.
2024年9月2日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review.
It is lovely to hear that you enjoyed your visit to our Rochdale store and we hope to see you again soon.
Took my two granddaughters today booked…
Took my two granddaughters today booked on horse simulator 12 yrs and 8 yrs they have been before today they had Tash she was amazing with them.They had fun and really enjoyed the session would definitely recommend Tash she made there experience knowledgeable and fun think she is there favorite.so a very big thank you Tash you definitely gained two fans .
2024年8月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words regarding your granddaughters experience on the horse simulator.
Here at Naylors we strive to provide our customers with the best service which meets all your needs and it is great to hear that Tash made the experience fun and knowledgeable.
Thank you for taking your time to leave a lovely review. We look forward to seeing you again soon.
Great customer service team
I recently purchased 4 pairs of riding tights online. Delivery was speedy but one of the pairs were missing on delivery. I sent the customer care team an email and it was resolved quickly with delivery being next day. We can all make little mistakes every now and then but it’s how you solve them that makes the difference. This was 10 out of 10 and I’d definitely continue to buy from here
2024年8月10日
自発的なレビュー
Naylors - Rochdale からの回答
Great to hear such good feedback from your experience with our customer care team, they are always on hand to assist and hope to have the problem solved as quickly and efficiently as possible.
Thank you for taking your time to leave a lovely review. We look forward to being of help in the future.
Naylors - Rochdale からの回答
Thank you for taking the time to review your visit to Rochdale. We do hope to see you again in the future.
My daughter used the simulator guided…
My daughter used the simulator guided by Tash, she was amazing, very knowledgeable and patient.
The shop is always clean, tidy and well stocked. Overall a great place for equine products and clothing
2024年8月9日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words and taking the time to share your recent experience in our Rochdale store along with your horse simulator booking. We hope the store and Tash can be of help again soon.
Horse simulator
We booked the simulator....2 children age 6 and 11 had a great time. Our teacher was Tash and she was brilliant with the kids. Thank you so much
2024年8月8日
自発的なレビュー
Naylors - Rochdale からの回答
We are so happy to hear that your bookings on our horse simulator went so well and were enjoyed by all. Thank you for your kind words and letting us know how much help Tash was.
Had a ride on the horse simulator today…
Had a ride on the horse simulator today with Anne Burns. I had certain issues that needed work and Anne was very approachable and understanding putting me at ease, helping me to overcome my issues and anxieties.
I would thoroughly recommend a session with Anne, we travelled nearly 2 hours each way to go and it was well worth the journey.
2024年8月6日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking your time to review your experience after visiting our Rochdale store for a horse simulator session. Its great to hear that Anne has been very helpful and understanding during your visit after travelling so far. We do hope to see you in store again for another session.
Rochdale branch
Always visit the Rochdale branch for all my horse essentials. Staff are brilliant, friendly and give wonderful advice. However over the last month I’ve yet been able to purchase a single pair of the Arma Neoprene overreach boots in size full. Please sort it out. I absolutely do not need white overreach boots they would be disgusting in 2 mins.
2024年7月10日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to review your visits past and present with our Rochdale Store, it is great to see that we are your local store and that the staff make your visits memorable. I am sorry to hear that you have been unable to purchase the wanted Arma Neoprene Overreach boots within store. We aim to provide the best possible selection of stock at all times and we will have this fedback to the internally to have this item reviewed. I do hope Naylors continues to provide the services and stock selection moving forward.
Follow on ride.
Today was my second ride on Rocky following my full knee replacement. Natasha was a great help and together we built on the work I'd done previously with Anne. Thank you so much for your interest and care.
2024年7月5日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for reviewing your second ride on Rocky following your knee replacement. Happy to hear such positive feedback for Anne and Natasha in building on the work achieved on your first visit. We hope you continue any future sessions with Rocky and you have more memorable visits to our Rochdale store.
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