We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... もっと見る
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We used to shop from Naylors, when located towards Norden. Came for a riding hat as we are returning to the equine world, so much choice across all areas. Tash was amazing, helped with sizing, options... もっと見る
企業が回答しました
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... もっと見る
企業が回答しました
Visited the store twice, 1st time Sian was really helpful. Fitting helmets on my daughter, trying different sizes and brands. On the second visit we brought back a helmet we bought online Sian refunde... もっと見る
企業情報
Naylors - Rochdale について
当該企業による記述
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer Care連絡先
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, 英国
- 01706 631909
4.7
優良
401件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Great experience from start to finish
The staff were very professional and helped us make the correct choice of riding hats for our grandchildren.
2025年10月31日
Naylors - Rochdale からの回答
It is great to hear that our colleagues at our Rochdale store were able to assist with the purchase of riding hats for your grandchildren. We are always happy to share their knowledge and experience.
We hope to see you in store again soon.
Very knowledgeable helpful friendly…
Very knowledgeable helpful friendly staff in Naylors Rochdale. Will definitely go there again.
Good selection of wellingtons, unfortunately they didnt have my size in the ones i wanted ,so ordered them came within 3 days very happy x
2025年10月29日
Naylors - Rochdale からの回答
We're glad to hear that you found our staff helpful and knowledgeable at our Rochdale store. We're also happy to hear that you were pleased with the quick delivery of your wellingtons. Thank you for taking the time to leave your review and we do hope to be of service again soon.
I ordered a rug and paid and then said…
I ordered a rug and paid and then said it was out of stock received my money straight back so was very happy.
2025年10月17日
Naylors - Rochdale からの回答
We appreciate you taking the time to leave your review. All reviews are appreciated and we hope to be of assistance with any future purchases.
A visit to remember; knowledgeable staff and a wide range of goods.
My riding school recommended booking Naylor's mechanical horse to help correct my posture. What a great experience with Chris! A fascinating store with lovely staff and tons of choice and support. A trip to remember.
2025年7月8日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your review on your visit to Rochdale to use the simulator upon a recommendation from your riding school. The simulators are a beneficial tool to help correct posture issues and provide a greater understanding of our position on our horses. We are pleased that Chris has been able to assist you on your visit and that you have enjoyed visiting the store.
We do hope to see you again in the future.
Very splendid staff as I was being…
Very splendid staff as I was being quite a picky customer but they didn’t mind that as they also wanted me to get the best quality items needed for my working environment and were extremely friendly and I could have a good little laugh with them whilst finding my items
2025年5月14日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review on your recent visit to our Rochdale store. We are pleased to hear that you have received the support from our team in store, whilst locating the items you needed for your working environment. We want all our customers to enjoy their visits to store, and it is lovely to hear you had a laugh along the way.
We do hope to see you again in store in the future.
i was going there to buy a new pair of…
i was going there to buy a new pair of boots and as soon as i stepped in the doors i was greeted with such kindness and service especially when trying to find the best pair of boots fit to my work all staff were so happy and friendly will definitely be going back again and were very helpful.
2025年5月21日
自発的なレビュー
Naylors - Rochdale からの回答
It is great to hear you have had such a positive experience following your visit to our Rochdale store to purchase some new boots. Our staff strive to provide our customers with a welcoming and friendly atmosphere, ensuring our customers have the assistance and support they need. We are super pleased to hear you will be returning and we look forward to your next visit in store.
Thank you for taking the time to leave a review.
My granddaughter and I had a fantastic…
My granddaughter and I had a fantastic experience at Naylors.
We went specifically for riding boots for a birthday gift for my granddaughter, the shop had so much to offer and some great bargains.
The assistant was so helpful and practically brought everything for my granddaughter to try on.
I treated myself and other family members as some of the prices were so hard to resist.. thanks for a wonderful shopping trip 🙏❤️
2025年4月29日
自発的なレビュー
Naylors - Rochdale からの回答
We are so happy to hear about your wonderful shopping experience! It's heartwarming to know that you and your granddaughter enjoyed yourselves and found some great bargains. We strive to provide a welcoming and helpful environment for all our customers, and it sounds like our assistant went above and beyond to make your visit special. Thank you for sharing your positive feedback, it means a lot to us.
We felt really uncomfortable in the…
We felt really uncomfortable in the shop—the staff were seated near the entrance, talking and clearly waiting for us to leave. We arrived 40 minutes before closing after traveling over an hour to get there, but the music was turned off shortly after we arrived, and the atmosphere made it obvious we weren't welcome to browse. It felt like we were being watched and rushed out, which was really off-putting. Definitely not the experience we were hoping for
2025年5月7日
自発的なレビュー
Naylors - Rochdale からの回答
We understand your disappointment with your recent experience. It sounds like you felt unwelcome and rushed during your visit, which is not the atmosphere we strive to create. We value all our customers and want everyone to feel comfortable and enjoy their time browsing our stores. All feedback is appreciated and taken seriously, we will certainly raise this with the store team to make improvements.
We do hope that we can still be of help for any future purchases to improve upon the experience you have received.
Very good session on the horse…
Very good session on the horse simulator. Caitlin was very helpful . All the staff in the store were friendly.
2025年3月24日
自発的なレビュー
Naylors - Rochdale からの回答
Great to hear you have enjoyed your simulator session at our Rochdale Store and that Caitlin has assisted in making your visit a positive one. Our staff are always on hand to assist and provide a friendly welcoming atmosphere to all of our customers.
Thanks for taking the time to leave a review and we do hope to see you again in store soon.
Rochdale store is tops
At the Rochdale store, the staff are very friendly and knowledgeable. Great store for everything horsey.
2025年3月19日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave us such lovely feedback.
We strive to always provide excellent customer service and it is good to know that our colleagues were able to assist you during your visit to our Rochdale store.
Good equestrian place
You guys are a very good team and very helpful when people need help Thanks you very much for your time and help
2025年2月8日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave such a lovely review about the team. Here at Naylors strive to provide great customer service.
We do hope we can be of assistance in the future.
Very enjoyable experience
Anne was great… friendly and very helpful. She offered lots of advice and made the experience very enjoyable.
2025年1月28日
自発的なレビュー
Naylors - Rochdale からの回答
We are happy to hear that Anne was able to assist you and that your visit was enjoyable.
We appreciate you taking the time to leave positive feedback and hope to see you in store again soon.
Customer service the way it should be
A great deal on waterproofing and tech wash products. Plus when an order got mixed up the customer care service was excellent- Nicola dealt with my issue quickly and simply with great communication. All resolved and completed in a couple of days.
Great work Nicola from Naylors!
2024年11月20日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review.
We are happy to hear that the issue with your order was resolved to your satisfaction and in a timely manner.
We always strive to provide excellent customer service and it is lovely to know that Nicola was able to assist you on this occasion.
It was brilliant
It was brilliant, my daughter had a fifteen minute go and then we swopped over. The girl was really helpful
2024年11月9日
自発的なレビュー
Naylors - Rochdale からの回答
We're glad to hear that you and your daughter had a wonderful time visiting our Rochdale store. We appreciate you taking the time to leave your review and we do hope to see you again in the future.
Horse simulator
We came here as we booked the horse simulator for our two girls, which was absolutely fantastic! I can’t believe it’s free??! Anne B was a member of staff who stayed with the girls and guided them and instructed them throughout. She was absolutely wonderful, such a genuine and lovely lady who really enjoyed being informative and helpful to the girls. It was also a bonus that she was very knowledgeable on horses! Had it been someone else I don’t think the girls would’ve quite got the amazing experience they did. So thank you Anne! The shop itself and the range of products is very good and we managed to get the girls some Christmas gifts. We will return to Yorkshire again and will definitely come back here again and hope very much to see Anne again!
2024年10月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you so much for your kind words! We are so glad to hear that you and your daughters had such a wonderful time with the horse simulator in our Rochdale Store. It's fantastic that you were able to find some great Christmas gifts in our shop as well. We are very proud of our team and are thrilled to hear about the positive experience you had with Anne. We will be sure to pass your compliments along to her. We look forward to seeing you again soon.
Horse simulator Tash
Tash was very professional and polite and very informative when i was on the horse simulator. She definitely made our experience!
2024年9月19日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review about your recent visit to our Rochdale store. It is great to hear that Tash was able to make your ride on Rocky informative and enjoyable. We do hope to see you in store again soon.
Absolutely brilliant the staff are…
Absolutely brilliant the staff are always really helpful and help my daughter in every way possible iv never had a negative experience when we go to nailers it really helps the confidence of my daughter using the simulator once again thanks guys cu soon thanks from Darcie and dad x
2024年9月7日
自発的なレビュー
Naylors - Rochdale からの回答
It is great to hear that you enjoyed your visit to our Rochdale store and your ride on the horse simulator Rocky. We are dedicated to providing our customers with an excellent service, we do hope to see you both again soon and continue to provide excellent customer service.
It was really great and I enjoyed it.
2024年9月2日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for taking the time to leave a review.
It is lovely to hear that you enjoyed your visit to our Rochdale store and we hope to see you again soon.
Took my two granddaughters today booked…
Took my two granddaughters today booked on horse simulator 12 yrs and 8 yrs they have been before today they had Tash she was amazing with them.They had fun and really enjoyed the session would definitely recommend Tash she made there experience knowledgeable and fun think she is there favorite.so a very big thank you Tash you definitely gained two fans .
2024年8月26日
自発的なレビュー
Naylors - Rochdale からの回答
Thank you for your kind words regarding your granddaughters experience on the horse simulator.
Here at Naylors we strive to provide our customers with the best service which meets all your needs and it is great to hear that Tash made the experience fun and knowledgeable.
Thank you for taking your time to leave a lovely review. We look forward to seeing you again soon.
Great customer service team
I recently purchased 4 pairs of riding tights online. Delivery was speedy but one of the pairs were missing on delivery. I sent the customer care team an email and it was resolved quickly with delivery being next day. We can all make little mistakes every now and then but it’s how you solve them that makes the difference. This was 10 out of 10 and I’d definitely continue to buy from here
2024年8月10日
自発的なレビュー
Naylors - Rochdale からの回答
Great to hear such good feedback from your experience with our customer care team, they are always on hand to assist and hope to have the problem solved as quickly and efficiently as possible.
Thank you for taking your time to leave a lovely review. We look forward to being of help in the future.
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