NCF LIVING レビュー 

I ordered a sofa on 16/8/26 I was told delivery would be end of September. I have called numerous times hanging on and giving up after 40 minutes as no one answers. I have emailed twice no reply until l went into the store to complain. I was told my sofa should be in the warehouse that day 15/10/26 which was already 2 weeks late. I got an email the next day saying it would arrive on the 25th in the warehouse ( which was a Sunday) then another email saying the 28th. I emailed again on the 30th and still haven't had a reply. I have now said l want my deposit back or a date of delivery with free delivery as its (£99) and they have the cheek to be sending promotional emails offering free delivery for orders up until 2/11/26 laughable and irritating when they can't fulfill the orders they already have. I told the girl when l went to the store that their customer service is unacceptable.

I ordered a sofa and foot stool from NCF in August 2026. After ordering I realised straight away that I had ordered the incorrect chaise facing Sofa. I contacted NCF customer service by email explaining my mistake and asked for them to change this from the keft facing chaise to the right facing chaise. I received no response to my email and no response to futher emails sent to them. I have tried to also contact their customer service by phone, they never answer. I am now in a situation where the finance company are trying to charge me by Direct Debit for items that I have not received from NCF. I am absolutely at the end of my tether trying to get anywhere with this company. I have raised a complaint with the finance company who are taking their time dealing with this company. I now have no option but to proceed with legal representation as I am being illegally charged for an item I have not received. I have never dealt with such an awful customer service company before and I will never buy anything from them again.
It seems that NCF have been paid for the Sofa from the finance company and they could not care less. Please Please can anyone give me any advice on this situation I have been put into by NCF.
I have informed the Finance company that I will contact the FSA concerning them charging me for items that I have not received.

No customer service
⭐ Very Disappointing Experience with NCF Living – Poor Customer Service and Unfair Refund Policy

I am extremely disappointed with my experience with NCF Living. They failed to deliver my order within the promised timeframe, and what made the situation even worse was the complete lack of communication.

There was no update about the delay, and whenever I tried calling them, nobody answered the phone. Their customer service was simply unavailable when I needed help.

When I finally asked for a refund because the promised delivery was not fulfilled, I was told that they could not issue a full refund and would deduct 25% of the total amount. How is this fair to a customer when the delay and lack of communication are not the customer’s fault?

A company should take responsibility for its delivery commitments and provide proper customer support, rather than making customers chase them for updates and then penalising them financially when requesting a refund.

I find this experience completely unacceptable. Poor communication, unreachable customer service, missed delivery commitments and an unfair refund policy.

I would strongly advise other customers to think carefully before placing an order with NCF Living. Customers deserve honesty, reliability and fair treatment.

Shambles non existant customer service dont answer phone.Cant talk no anyone about problems. Deliveries months lates late. Advose not to shop here.

Noel in Rugby, explained about various models and models with different options l and helped us decide on what we need for our home. Thanks for the assistance

Stacey was extremely helpful.
Not pushy with sales and a pleasure to deal with.

Fabulous service, very helpful and friendly. Absolutely love our new purchase. Monj is an asset to the company. We will definitely return.

Vithu @ milton Keynes has been extremely helpful today. We walked in and found our sofa straight away and he was hand to answer all our questions. We were well looked after during purchasing process and would definitely come again.

Richard was very helpful in assisting me to choose a correct Sofa that would fit into lounge. He explained how the Sofa functions and all the details of it use.

ZERO STARS
ANOTHER UPDATE** ORDER NLOM16850/ NLEX1850
Another 8 days and still NO REFUND! NCF took the sofa 4 WEEKS AGO and still no refund!! YOU HAVE YOUR PRODUCT BACK AND NOW I WOULD LIKE MY MONEY!

I was told I would receive a cheque with my money in 5-7 working days….I’m still awaiting???

I also received a call from a so called manager of NCF who rang me on no caller ID and left a voicemail with no number to call back… So that was so helpful and great customer service support.

I WANT MY MONEY BACK FROM THIS THIEVING COMPANY

In buying a new mattress at the paisley branch and had the help of William to choose the right mattress. Very helpful and great customer service. Can’t wait to get the new mattress, thank you!

Absolutely shocking customer service! We have ordered our bed in NCF living in Hull. At the shop we was told approximately waiting time for delivery 2 weeks, well ok it have arived after 3 weeks. Before delivery arangement we have not very plesant experiance with delivery company. And finaly good arrived on 26 Oct. When parts start to be unpacked, I have indentified that one bed part is absolutely diferent from rest of them. Delivery was rejeckted fully. And delivery company team left my new carpets totaly dirty, as no shoe covers was used. It took more that 2 hours of waiting on the phone for customer service call, but no ansver at all, so we whent backt to shop with our problem, but all what we got from that, was we will be contackted in the morning. I have submitted claim form online as well. Next day call was received from NCF, where i have explained all issues occured, and i was told that they will look in to it for me and will come back, but if I have issues with the stains left by delivery company team, I need to contackt this company myself, as NCF use this company for their services, but not take responcibility for it. What a nightmare. From that day, I have contackted NCF living another several times via email and phone to understand what and when my coreckt order will arive, where i did need to spend over 3 to 4 hours just to get in tought, but up to now i still dont know what happening with my order and delivery what was fully paid. NCF just totaly ingnoring and are fully uncresponsive with us. I have not experianced anything similar like this in my life with custmer service anywhere. This is crushel, and i am not surprised that more and more shops are closing with the services like this. What that peaple are paid for i am wondering 🤔

We've just paid £2,200 for our sofa only for the delivery team to walk mud across our brand new cream carpets and then realised they'd also unpacked the cream sofa outdoors and it also had mud on it! So spent the first hour of owning our new sofa scrubbing it with upholstery cleaner and scrubbing the carpets too. So disappointed. We planned on potentially buying another sofa from NCF for our snug but I'll look elsewhere.

Ordered, 5 items furniture 5/10/2026. Order number CSOM6182. After four weeks, none of item delivered, showing status as matress to be ordered, customer care, nobody taking phone, waited 30 minutes, still not picking. Not recommended.

What an absolutely amazing team at derby paige made my purchase easy and stress free with a wealth of knowledge and attention to detail meeting all my needs and zaf was super friendly and engaged in friendly banter and is a genius with the store hoover ! Well done guys a great experience and a very reasonable price for a stunning dining set

Jimbob was very helpful and knowledgeable. The service was great and we left with what we were after

We ordered a sofa on the 4th of September and was told we should have our sofa delivered within 4-5 weeks. It’s now the 2nd of November and no sofa! I have contacted the delivery company numerous times who have told me they have not received the sofa, however when I went into the Leeds branch I was told it had been delivered to the delivery warehouse on the 9th of October. No one answers the phone when you ring ncf customer services! Appalling customer service.

Noel in Rugby was really helpful with choosing our perfect bedframe.

Margarita in mk was very informative and helpful

Ordered a sofa and footstool 4 weeks ago that was in stock on a 7-10 day delivery. Order status still says processing. Have tried calling numerous times without avail and completed the online enquiry form ZERO response! ABSOLUTELY SHOCKING customer service!

At this rate I have no other choice but to do a charge back with my bank!