NCF LIVING レビュー 

Avoid this company at all costs! Promised me delivery within 12 weeks (contract said 13-15 weeks) so I allowed it we’re now 17 weeks on and now told it’s going to take another 4+ weeks as it’s still in China they won’t give me a refund so I can go else where and telling me if I cancel it’s 50% charge claiming consumers legislation act however the information they have sent me on email trying to call me bluff if factually incorrect and I am well within my rights for a refund I gave them reasonable extra time to deliver they failed they have tried to lie about the date I ordered the sofa to try blag the 30 days extension but from the date I actually ordered my sofa the date on my invoice means they don’t have a leg to stand on there either I am now having to go down the legal route to get my money back so if anyone is in this situation get legal advice and check the facts there saying to see if they are correct or calling you bluff as they was me they are blatantly in breach of contract and don’t want to accept that! No one answers the phone I have to keep going into the store to get anyone to contact me disgrace of a company AVOID AVOID AVOID!!!!!!!!

Phillip at Manchester sold us a sofa today. Awesome customer service and a really nice guy

Phillip at Manchester was very helpful. Thank you very much.

Margo at the Chester branch was extremely friendly and helpful. She sensitively guided mum to find the perfect chair for a small space. Looks great in situ.

The worst customer care I have ever experienced do not buy from this organisation. Does not deserve even a one star stay away at all costs.

Order CSOM5904

Failed delivery of mattress. I have no mattress and you have my money. I had to chase delivery, then tried to call but the phone was never answered and eventually cut off after numerous attempts. Nobody answers my emails…… I am very unhappy!

Very Disappointed with NCF Furniture – Poor Delivery Service
I am extremely disappointed with NCF Furniture. I ordered a mattress two weeks ago and paid £49 for delivery, expecting a reliable and professional service.
Today, when I checked my order tracking, it stated that my mattress had been fully delivered. However, I was at home all day, and nobody delivered my mattress. I have received no delivery and have no idea where my order is.
I tried contacting customer service to resolve this issue, but I waited on the phone for 45 minutes without getting an answer. This is completely unacceptable, especially after paying £49 for delivery.
I understand that delays and mistakes can happen, but marking an order as delivered when the customer has not received it is very concerning. The lack of customer service makes the situation even more frustrating.
I am very disappointed with this experience and expected much better from NCF Furniture. I want the company to investigate what happened, explain why my order was marked as delivered, and arrange for my mattress to be delivered as soon as possible.
I would not recommend this service based on my experience. I hope NCF Furniture takes this complaint seriously and improves its delivery service and customer support.

The people in the shop are fantastic, customer service is abserlutely shocking ,hour half on the phone only to be cut off ,tried again another hour half no answer ,had arranged the previous week to rearrange delivery was told should be OK, the day before have had no correspondence what so ever ,if deffinately happening ,had taken the day off work ,I rearly wouldn't rate them tbf

We visited ncf Living in Manchester just to look at sofas and ended up purchasing the Diablo Power 3, 2, 1, Seater Sofa.

Mark @ Manchester was fantastic throughout and very friendly, he was very knowledgeable about fabrics and colour combinations, which helped steer our decision.

He gave us time to consider our options, and we didn’t feel under pressure to decide, he appreciated that we needed to make sure we were making the right choice.

Shannon from Stockton store was really helpful, answered all questions, gave us time to think, was knowledgeable and polite!

Aaron in Paisley was really helpful. Made the process really easy

Aaron in Paisley was very helpful. Easy and quick.

Very helpful and professional. Helped my mum to find her dream dining table.
Thank you Phillip@manchester

Excellent service by fiona at the glasgow branch, introduced herself when we entered the store, then left us to roam at our own pace,went back to order a couple of chairs, and we were shown the options available, we decided to order the 2 chairs, and was told 7-10 days for delivery, Excellent service , would highly recomend, no hard sales or pushy sales persons.

Really great service from Leanne at Leeds. Knowledgeable and great friendly manner. Really personable and explained everything,

Reza at highgate was very helpful in helping choose a sofa and then helping us proceed with the order. Made it an enjoyable and smooth experience so thank you for this. I highly recommend the store and Reza.

Andrew swansea serve us today and the experience was really good

Aaron in Paisley was a great help and made our purchase a pleasant experience

**FURTHER UPDATE** ORDER NLOM16850/ NLEX1850
NOT EVEN WORTH ONE STAR! AVOID AT ALL COSTS. DO NOT BUY FROM THIS COMPANY!
From my last review the sofa has been collected by NCF over 2 weeks ago. I have been chasing every day through every avenue for my refund! This is a prime example that the company ONLY WANT YOUR MONEY! I still have not received this after my many attempts of calling, emailing, messaging on Instagram etc. This is a violation of the consumer rights act 2015. I am now prepared to take this even further. DO NOT BUY ANY FORM OF PRODUCT FROM THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF!!!!!!!

Regarding order no HLOM8783. I've emailed 4 days ago and no response, phoned and been on hold for 1hr 17mins. Sofas due 12th Oct according to tracker but no contact from NCF. Can someone tell me how I'm supposed to get an answer about my delivery? Very frustrating!