NCF LIVING レビュー 

Good choice of sofas in Rugby store, quality and prices very competitive. Nesrin is done really good job in explaining everything we need to know.

Extremely disappointing customer service... still no delivery

We ordered two beds and two mattresses from NCF Living Derby on 25 August 2026, spending a total of £2,549.

We were advised that delivery would take approximately 7 to 10 working days. Nearly eight weeks later, we have received absolutely nothing.

I contacted customer services repeatedly by email on 24 September, 29 September and 5 October, without receiving a single response.

Interestingly, NCF Living found the time to publicly respond to my daughter's negative review, apologising for the delays and promising that their customer service team would contact us urgently. Yet nobody has contacted me directly.

After giving NCF an additional five working days to fulfil the orders, I formally terminated both contracts on 13 October 2026.

I find it unacceptable that a company can take payment for goods, fail to deliver them for weeks and then completely ignore its customers.

A very disappointing experience, particularly considering the amount of money involved.

Jim bob Very helpful personable person
Sorted our order easily

Sales new exactly what she was talking about helped us with measurement’s ect very polite and professional

Brilliant experience from start to finish, had a look around and the young lady helped us and explained everything to us, we are now purchasing a corner unit for my partners son .

Great customer service off Liam,and as I walked out of shop the boss said he was going to give Liam 20% pay rise.

I seen by a lovely woman called Margo today, she sat down with me explained the delivery process and made me feel right at home. What a lovely friendly lady thank you :)

Topsy lee

DO NOT Do not purchase anything from NCF.

They say they have customer service; the phone number will be on hold for over an hour, the email you will not get a response from.
They use a third party Furdeco for deliveries that have no idea what they are doing.
Apparently, they escalate the issue to someone however this doesn’t seem to get done.
PURCHASE ANYTHING FROM NCF

Ordered a settee from this company beginning of September.
Delivery supposed to be 4 to 6 weeks. Not heard anything. Tried emailing....no response. Tried ringing.....get put on hold and either never get answered or get cut off before speaking to anyone.
Im going into the store tomorrow and if I dont get a satisfactory response Ill be telling everyone that comes in NoT to buy from them.
I notice in the reviews that NCF only responds to positive 5 star reviews. APPALLING company

Been back into stockton store to purchase my bed, dealt with paul again fantastic service

Six weeks and still no sofa
We paid £1,648 in full on 30 August for a corner sofa at NCF Manchester, promised in 7–10 working days. Six weeks later we still have no sofa and no delivery date. NCF admitted in writing that the delay is "solely our error". One of the five boxes never reached their courier, and they still haven't found it. We've emailed repeatedly and driven to the store twice. We were promised a call that never came. Our children have sat on the floor for six weeks, including through our son's birthday. Customer service apologises but nothing changes. Think carefully before ordering.
Senior management you need to call us order no MAOM5275

Ordered a corner sofa, they delivered 2 Right Hand ends by mistake and I was promised a replacement LH unit would be sent to me within days.

I've now been waiting 3 weeks.

I've repeatedly called the customer service number and been left on hold for up to 45 mins, then eventually cut off.

I've sent numerous emails to customer service, with only 1 response a couple of weeks ago saying they were looking into the issue.

I logged the issue via the NCF Product Issue page on their web sites only to be told "You will need to chase this up with the retailer as we have not had any instruction to deliver."

Now I am stuck with a useless sofa and have to seek legal advice on what I can do next.

Absolutely appalling company. No option to leave no stars at all. Don't even feel sorry now for the store staff, surely they know how bad this place is. Spent over 5K, no delivery. Told around 18th September, nothing. No one responses to emails. The phone line cuts off after 15 mins. Store wont help u. I wish Id never walked into this shop.

I am still waiting for a response from the company. Called them several times and only had it answered once after waiting for an hour on the phone. I was told to refill the form online AGAIN for the faulty items that I had received and still nothing.

I am still waiting for a response and want them to come and pick up the faulty table and chairs.

Very easy to find a great priced suite and never felt pestered. Gave us a lovely meet and greet and a quick road map of the store, and let us take our time. Once we had a few questions, Dave at the Chester store gave us all the info we needed to make the right decision. A very different atmosphere compared to all the other shops, which was a breath of fresh air.

This company is undeserving of 1 star; if I could, I would give NCF a negative review. My sofa was to arrive at the end of September, however it is the middle of October now and still NO SOFA!
After countless attempts to contact their customer service as well as physically arriving to the store I purchased it from, there has been no confirmation that they AWARE of the product being available on their system! To top it all off, they refuse to allow me to cancel my order/ get a refund by ignoring my attempts through phone and email. If I do not hear anything back from you I will be contacting my bank to get my money back. I will not be taking any other excuse other than my order to be cancelled. Order no: BROM6840

Ordered a sofa and bed in store, who were very helpful and efficient in taking my payment. Was told delivery would be within 2-3 weeks, has now been over a month and not received any updates other than my mattress is delayed. Tried to call customer service, after waiting 2 hours in a queue, an advisor hung up on me before speaking. Disgraceful way to treat customers who have paid for items up front. No idea when my furniture will be delivered and impossible to speak to someone for any updates.

If I could rate them a zero i would, they have taken a 50% deposit and now decided to not full fill the order and now they have decided to not respond to anyone my emails over resolving the issue. We have to start legal proceedings and wish that noone else would use this company as there communication skills are disgusting

Once again I am writing to ask where is this urgent response you said you would pass it on , 15 th may I ordered my sofa , paid half of the money , 12 to 14 weeks waiting , 23 weeks later still waiting , on the 21st sept I got a text to say pay rest , I did , no text to say they recived it or anything !!! On my contract it says give 72 hrs for money to clear then you will get a delivery date ???! Come on ncf your really testing my MENTAL HEALTH , and stop keeping pls hard earned cash, your service , customers service and delivery is beyond unacceptable, SORT THIS OUT BEFORE I TAKE IT TRADING STANDARDS/ WATCHDOG ! To Holden McLaughlan you sold us the sofa I came in n fri 9 th Oct and you told us the manger who wasn’t in would be in touch the next day ??? IM STILL WAITING, you are probably the manger , and I know you stood and watched us leave! Next time il be doing a sitting in ?

⚠️ PLEASE THINK TWICE BEFORE ORDERING FROM NCF LIVING.
I am absolutely disgusted with the way this company has handled my order.
On 6th July, I paid £2,397 for a sofa, including delivery and assembly. The delivery atptempt failed because the sofa could not be brought through my front door in its packaging. Since then, I have been left without the sofa I paid for and without my money being refunded.
I was promised a refund, and I have a video recording of that promise. Yet here I am, months on, still fighting to get my money back.
Customer service has been appalling. Getting a meaningful response has been a nightmare, and my attempts to resolve this directly with the company have left me feeling completely ignored. I have even experienced calls to head office being terminated.
I have now had to take legal action through the Small Claims Court. My claim was submitted on 24th September, and as of 13th October, the online portal is still showing “waiting for defendant to respond”.
Just stop and think about that. I am nearly £2,400 out of pocket, I have no sofa, and I have had to resort to court proceedings to try to recover my own money.
Is this really how a customer should be treated after spending nearly £2,400 with a company?
I understand that problems can happen with orders and deliveries. What is unacceptable is how a company handles those problems afterwards. Communication, accountability and honouring promises matter, and my experience has fallen seriously short of what any customer should reasonably expect.
I would strongly urge anyone considering purchasing from NCF Living to read reviews carefully and think very seriously before handing over their money. My experience has been incredibly stressful, frustrating and disappointing.
I will continue pursuing my refund through the appropriate legal channels. I should never have had to fight this hard for money paid for a sofa I never received.
My advice to potential customers: please do your research before ordering. I would not want anyone else to end up in the same position as me.