NCF LIVING レビュー 

Went into the uddingston store for some advice on what style of sofa to get to suit my new house, Susan was so helpful made a daunting choice so easy!

Fantastic service from Susan in the Uddingston store.
Really helpful when myself and partner went looking for a sofa.

We ordered 2 beds from your company in a store on 02/08/2026 with a 7-10 day lead time. They are the exact same bed just a double and a king size!!

We have rang customer service several times and after 45 mins we just get cut off. We have had some emails and the last email 3 weeks ago suggested “you will get a delivery date soon”. After calling Tuesday, Wednesday and Yesterday with the standard 45 minute cut off. We are getting very bored.

Poor communication, poor customer service, no empathy or suggestions or offers to assist.

Having worked in retail for over 30 years this is by far the worst service I have ever Received and is in fact an absolute Disgrace! you are letting down all the people who work for the business and rely on you to keep the business thriving. Take responsibility and own it.

Terrible !!! Delivery failed by unwilling delivery team. Didn’t even try to get off the wagon. Problem still remains unsolved. Customer service are appalling. Unanswered emails on hold for over a hour. Avoid!!!!

The store was immaculate and well presented. When we came in Michael greeted us, I had a lovely coffee and he talked us through the store.

After giving us some time to wander around and have a good look about Michael came back to us to as if we had any questions and give us some more information on the sofas we were interested in.

Michael was incredibly knowledgeable and polite. He really knew what he was on about and was so patient with us and our 101 questions.

As we were fairly indecisive he passed us his card should we have any more questions or want any more information.

A couple of days later we came back and was greeted by Michael right away! He was so friendly and bubbly and after the stress of the house move gave us both the space and opportunity to relax and gave us so much support with not only choosing a sofa and bed but also with the local area with us only just moving up to Leeds it was such a huge help! And greatly appreciated.

We sat for a while going over our choices with Michael again making sure everything was explained and that we were happy with what we had chosen.

In the end he stayed past closing time to make sure we could get all the paperwork done and dusted. We got a new sofa, bed and mattress and can’t wait for it to be delivered.

Michael was truly such an outstanding person threw the entirety of our experience and I truly hope I get the opportunity to come back to store soon even if it is just for a coffee and to look at some sofa cushions.

Great service from Taz in Manchester. He helped us pick our sofa with no pressure. Talked us through our options and was very informative. Cheers Taz!

Very formal and helpful, in and out quick

Aaron in paisley

Khalid the manager was very thorough and a big help

Great service from Tez, top man.

Really confused.....On NCF tracking the sofa is showing delivered but it clearly is not.

Can now see how they have a high rating on TP as all the good feedback is for sales side of only and the full process

Jack from Thurrock was very helpful
He was very friendly very helpful explained everything clearly and was patient very nice experience recommend it

Jack from Thurrock was very helpful. Happy with our orders

28 days since my first email chasing NCF about my sofa, footstool and mattress and they still haven’t told me where my goods are and why they are over 4 weeks delayed

15 emails written, 10 phone calls, 2 formal complaints, 1 in store visit.

Why on earth can’t you tell me where my goods are ?

Rubbish cowboy company

Bought a table from NCF Leeds. Leanne was fantastic. Would highly recommend.

Leanne was amazing and a great help, Leeds birstal and ordered our table for us with a delivery date

Chris@Warrington very friendly excellent customer service. Excellent knowledge of all the different sofas.

Avoid this company at all costs! Promised me delivery within 12 weeks (contract said 13-15 weeks) so I allowed it we’re now 17 weeks on and now told it’s going to take another 4+ weeks as it’s still in China they won’t give me a refund so I can go else where and telling me if I cancel it’s 50% charge claiming consumers legislation act however the information they have sent me on email trying to call me bluff if factually incorrect and I am well within my rights for a refund I gave them reasonable extra time to deliver they failed they have tried to lie about the date I ordered the sofa to try blag the 30 days extension but from the date I actually ordered my sofa the date on my invoice means they don’t have a leg to stand on there either I am now having to go down the legal route to get my money back so if anyone is in this situation get legal advice and check the facts there saying to see if they are correct or calling you bluff as they was me they are blatantly in breach of contract and don’t want to accept that! No one answers the phone I have to keep going into the store to get anyone to contact me disgrace of a company AVOID AVOID AVOID!!!!!!!!

Phillip at Manchester sold us a sofa today. Awesome customer service and a really nice guy

Phillip at Manchester was very helpful. Thank you very much.