NCF LIVING レビュー 

Andy @NCF Cardiff! Super friendly man. Very good at explaining, did not feel pressured or rushed.

Jackie was brilliant making the process feel smooth and without pressure. Questions were answered clearly and the flexibility of payment options were explained well.

Richard st the Edinburgh store was very friendly and helpful all aspects of sale was clear and concise highly recommend Richard above and beyond with his service Carolyn Scott

Ordered and paid for dining suite and sofa - had confirmation goods in the warehouse on the 6th. Assured I would hear about delivery “within days”. Chased the store 13th - apologies etc and a promise I would get a call that day. No call. No furniture.

Customer Service does NOT exist

Wrote a review previously but this company have made no attempt to actually resolve the issue:
- 16x1hr phone calls
- 3 in store visits (with timelines of communication not met)
- Requested Management follow up and further failure to meet this request as well

"We're working hard to resolve this and have asked our customer services team to urgently look into this matter" <-- this was the response AFTER we've had 2 bot style responses saying "asking for update from delivery partners" with at least a 4 day gap between those responses.

It does not take 4 days to ask where a sofa is - it does however take 4 days for someone to not do their jobs properly.

For anyone wondering how to get your money back if you got finance with them - reach out to your finance provider and advise them they are in "breach of contract", which is what my sister in law will be doing unless some tangible action is taken and a meaningful response is given.

We visited the Store in Edinburgh
Richard was very helpful and assistance was great very clear with all aspects of the sale highly recommend Richard thank you so much Carol & John Scott

Nesrin from Rugby store was really helpful and friendly. She helped us to choose a nice and comfortable sofa. She processed everything smoothly.

Mark was extremely helpful, made my first sofa buying experience a memorable one and took all the stress off! Will be recommending NCF to everyone and Mark :)

The service we received from Tristan in Manchester was absolutely satisfactory. Decent value for money..

Neil made this process seamless and easy. Very helpful and informative. No request was silly. Thank you

My mum has a faulty sofa after 1 week post delivery, we have sent off the form online to them and still yet to be contacted. I’m convinced they have no one to answer the phones as it’s impossible to get through to. Hours on hold we were. If I had known this at the start I would have stayed well clear

Great experience with Ashraf today, great product and good price would highly recommend.

We experienced very nice and pleasant welcome by Hareema @braford. Good conversation and speaks politely and nicely. A place to buy the things you want. We bought dinner table and chairs

Absolutely shocking customer service
I ordered a sofa and dining table with 6 chairs
Received them on 21st September
One of my chairs was broke on delivery so I only signed for 5
It’s been 4 weeks still no chair
I rang over 10 times in 4 weeks bearing in mind each time your put on hold for over a hour sometimes 1 hour and half each time and you can appreciate this is a long time to be put on hold especially when you have called 10 times over 4 weeks very frustrating to be told when they do answer they have no updates this is absolutely disgusting of company to not send a replacement the next day so I’m still with no chair 4 weeks later no updates no manager to speak to or supervisor each time I called and asked to be put through to them but conveniently they not available again 10 times not available would not recommend this company cos if anything goes wrong your chasing them as they haven’t called me not once in 4 weeks to even give me an update on my chair !

Dreadful company. Avoid like the plague. Zero idea where all these positive reviews have come from. My Mum ordered a sofa bed at the beginning of May and was advised it would be 12-15 weeks for delivery. Here we are in mid October and still no sofa bed, zero apologies from the arrogant salesperson and refusing to refund monies paid. The sofa has supposedly been sat in their warehouse since September but they say they don't have it in stock. There are thousands of unhappy customers in Facebook groups in similar situations so don't believe the positive reviews on here. Absolute scam artists with zero customer service skills.

I recently popped into your Stockton branch after buying my new house, as I was looking for a sofa, dining table and chairs. I was greeted by Paul, who was absolutely fantastic from the moment I walked in!

He was so friendly, welcoming and knowledgeable, taking the time to listen to what I was looking for and offering really helpful advice without making me feel pressured at all.

Buying furniture for a new home can feel a little overwhelming, but Paul made the whole experience so enjoyable and stress-free. His customer service was outstanding, and nothing felt like too much trouble.

I left feeling really happy with the service I received and would highly recommend visiting and asking for Paul. A real credit to the shop! Thank you so much! ⭐️

Can't get into my account with card number and I have checked it about 10 times won't let me renew my card as it has stopped working on public transport

Customer service really good susan at the Uddingston branch could not be more helpful really lovely lady made sure everything we had picked was right for us.

Liam at Leeds was very helpful, solved every concern I had. An amazing experience

Hareema @ Bradford made our experience so nice and simple - she was really knowledgeable and approachable. We even went to another shop but came back on a different day specifically to get the bed she helped us pick.