Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... もっと見る
企業が回答しました
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... もっと見る
企業が回答しました
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... もっと見る
企業情報
当該企業による記述
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
連絡先
864 Spring St NW, 30308, Atlanta, 米国
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
優良
739件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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この企業のTrustpilot 利用方法
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Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
There is no one like Daisy!!
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called me week after week to check on the issue and help me try to fix it. I had zero hopes of ever solving the problem and every time I spoke to anyone except Daisy I got either the run around or a promise the issue would be fixed in an hour. The issue was never fixed in an hour.
2024年5月13日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with Daisy and our support team. Thanks for being a valued customer.
Aloha by NCR Voyix からの回答
Thank you for your sharing your experience with us.
NCR not sending PFG order
I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.
2024年5月19日
Aloha by NCR Voyix からの回答
Hi Edith, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
My concern was resolve really fast
2024年5月9日
Aloha by NCR Voyix からの回答
We’re glad our team could get the support you needed so you could keep your business running.
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Software is user friendly
Software is user friendly, easy to use, make changes and payroll works for restaurant employees and managers with no problems. Support is a phone call away. Works great for our business.
2024年5月7日
Aloha by NCR Voyix からの回答
Hi Shirley. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Aloha by NCR Voyix からの回答
Thank you for your sharing your experience with us.
When I call my issue is taken care of…
When I call my issue is taken care of rt away, great customer service.
2024年5月2日
Aloha by NCR Voyix からの回答
Hi Priscilla. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The time to resolve issues is too long
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
2024年4月30日
Aloha by NCR Voyix からの回答
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Satisified with the customer service…
Satisified with the customer service provided, as well as time needed for resolution of incident, and professionalism and commitment shown by assigned agent on this case.
2024年5月6日
Aloha by NCR Voyix からの回答
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha by NCR Voyix からの回答
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The Aloha group is well organized
The Aloha group is well organized, knowledgable and responsive. The overall training is lacking in critical areas that left me trying to teach myself the nuances of how to access information and sunscreens. Training needs to not be so rushed, rely on handouts and videos.
2024年4月25日
Aloha by NCR Voyix からの回答
Hi Michael, thank you for the feedback. We will relay your message.
great assistance
You guys responded in a timely manner and provided me with the documents I needed. Thank you!
2024年5月2日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Aloha by NCR Voyix からの回答
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
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