Nespresso

neverrrrrrrrrrrrrrrrrrr order directly from their website. i am STILL trying to receive coffee from July 10th after 3 tries. They've either had delays, sent it to the wrong area, and RUDE customer service people, saying I was not allowed to cancel my order. You are better off buying these products from Amazon. Worst experience of my life and I have yet to receive my coffee.

Quality has become a serious issue in the past years. Firstly, their customer service in the Benelux is appalling, I have a feeling that they exclusively rude and incompetent people. Secondly, the quality of their products is going downhill as well. I’ve just bought a box of almond latte capsules for my Dolce Gusto machine, the half of which just won’t pop. I’m now throwing out all three of my nespresso machines and switching to another brand, I’m livid.

I cannot understand why anyone has written a poor review for customer service. I can only advise that my husband and I bought a Virtuo machine recently and were having problems with it not working properly.We contacted customer service by phone and the representative walked my wife through all potential fixes and concluded we needed a new machine which they sent us 2 days later with a shipping label to return the old one. The new machine works great and my wife never goes to Starbucks any longer. It was literally the BEST experience we ever had with any customer service at any customer. We love the machine and will be Nespresso lovers for life. I only wish I could remember the name of customer service agent as he was truly responsive, efficient and helpful. Would give Nespresso customer service a 6 out of a possible 5.

Extremely condescending customer service. Holy wow! Get your act together, Nespresso!!

Horrible customer service! My 4 month old machine is stuck in descaling mode. Needs to be sent for repairs. been waiting 2 weeks for shipping box to be sent, was told 2 weeks ago, then again a week ago that it had been sent. Found out today that it was just shipped yeaterday......this repair will take forever. Would be nice if they were honest and realistic about waiting times.
Will purchase another machine and try and sell this one........if I ever get it repaired!!

Vrijdag 16 juli avondlevering tussen 18 en 20 u, waarvoor betaald moet worden ! Levering ontvangen om 23u30 !!!!!!! en vroeg de pakjesbezorger of ik iets had om te schrijven om zijn papier af te tekenen.
Wie gaat er slapen met een bic in zijn zak?
Gaat nespresso mij hier voor compenseren?

I tried to redeem my welcome offer where if you spend $100 you can claim a free gift. I didn’t qualify because you need to place your over the phone not online. The next order I tried to place over the phone was over the $100 mark but they told me I didn’t qualify for the free welcome gift. Not a very nice welcome. I had complained and was told a manger would call me back but never did.

Last week nespresso had a promo where they offered free shipping and a "surprize" gift if you ordered $75 worth of their products. They had a disclaimer condition that stated "gifts were limited" and they potentially would substitute for an item of equal value.
I ordered. Didn't get the gift! Inquired. They threw the clause statement in my face.
Nespresso should not be luering customers with "maybe" you will get a gift is you get lucky promoes.
Very disappointed. Shame on you NESTle!!!

I order nespresso capsule and it’s now a week and have not receive it. I called earlier and they told me that I am getting it today and now it’s almost 10pm and no coffee. I called again and they told me to call tomorrow. What the heck. How many times do I have to call. Bad service

Al jaren klant bij Nespresso. Na drie apparaten (ze lekten allemaal) versleten te hebben dan maar de Vertuo besteld. Vreselijke koffie. De naam koffie onwaardig. Is nog slechter dan een Senseo koffie. Een schuimlaag alsof je je in een bubbelbad met goedkope shampoo waant. Na enkele seconden ziet het er niet uit. Geen cremalaag en zelfs een vieze smaak. Nee voor mij hoeft het niet meer. Ze lopen een beetje naast hun schoenen bij Nespresso. Een goede marketing maar ze zouden zich beter op het product focussen. De dienst naverkoop is barslecht en onvriendelijk. Een pak capsules moeten weggooien en dat vonden ze maar normaal. Ik trap daar niet meer in. Ik ben over gestapt naar Illy. Wat een verschil. Laat me maar genieten van mijn echte koffie.

I do think the newspresso machine makes a good cup of coffee WHEN it works. It almost never works. I throw away at least 2 to 3 pods per 1 that actually makes a cup of coffee. I can't wait to buy something different. I'm embarassed to say my coworkers prefer to go across the street to get coffee at McDonalds. I've spoken with people at Nespresso and all they really know how to do is help you to clean it. It's a new machine. DO NOT BUY ONE if you are considering this product.

Awful! NO’spresso should be their brand name. Ordered coffee two weeks ago. Everyday the “estimated delivery date” is moved to the next day, but tomorrow never comes. The status with the off brand shipper has been “ready to go” for ten days yet the delivery date projected is moved daily to whatever tomorrow’s date is. I spoke with a Nespresso rep a week ago and she said “high volume” was causing delays. Good for them! Business is so great they don’t have time for service. This AM the rep said she would be happy to put the order in again for me. I said that really didn’t help us to start this whole thing over again. Then she said she’d be sure to file a report. I’ll tell our guests this weekend that we have no coffee but we do have a report filed, Evidently NO’spresso knows how to do that.

I’m very happy with my order it took two days to arrive everything seems good the only thing I didn’t like is that I didn’t receive a delivered email. But over all great experience.

Coffee is great, but the machine (vertuo next) breaks down constantly. Very frustrating.

I bought Breville coffee machine. It’s been over a year since the first Essenza stop puncturing the aluminum foil of the cartridge. I thought it’s about time to get a new machine. So I got Breville over a year ago. It’s been good over a year since I got a Breville coffee machine. And the leakage started a week ago. The customer service gave me instructions on cleaning up the spout using a toothpick and brushing it off the waffle where the cartridge get pressed onto. Then she advised me to use a big cup to run plain water without a cartridge to wash off the coffee remnants. The hot water through the waffle and spout was crystal clear. It was pretty clean. The customer service person said they don’t have the part that they need to fix the leakage. And the warranty is expired since it’s one year warranty. And then she offered 35% discount to me. I’m like Breville coffee machine is still dazzling brand new look. Since it’s a minor issue of leakage, I wanted to get it fixed. Obviously, maintenance and fixing is not the case. I wanted to pay for the third machine which is upgraded version of Breville. Since Nespresso machine warranty is only one year. I asked if I can extend a warranty. The customer service said the company doesn’t extend the warranty. That was disappointing and ridiculous. Making a leaking coffee machine within two years, and they don’t service for a leakage issue is not a good customer service. They need to bump up the quality of service and make a durable coffee machine. They’re blocking “after service” by giving one year warranty. That’s not right as a consumer.

Ordered on 5/30 got confirmation then delivery confirmation 6/3 but never received! Called customer service 6/19 and she said package was lost so will replace order but will take another 5-7 days! No apologies no expedited delivery! Terrible company policy! Will not order again! Other brands are just as good!

I spoke to Melissa Kirby in customer service.
Melissa was a joy to talk with. She was not only able to help me with my order, but was extremely personable and I could tell that she really enjoyed her job.
Thank you Melissa!
Lynne F.

I got the nespresso Bertie Breville and what a disappointment it is. The coffee comes barley warm. I called Customer service who one of them told me to boil the water!! And another suggested to after making the coffee to but it in microwave!! I tried to contact Customer Service by email and it just frustrates me more. I wish if they spend money on getting this machine working like it should instead spending money on ads by famous actor!!

Completely awful delivery service. Their order status data online and delivery service is the worst I've experienced. Their cofee is an acceptable quality.

Twice delivering outside of our business hours , despite my effort to call into their office to put a delivery instruction for after 1pm, when our office is open.

Then the customer service rep denies that she had talked to me and written the delivery instruction on our account profile.

Pick up is impractical from their limited store outlets in the GTA.

A completely awful customer experience. Their coffee and their machine is not such a great value that makes all this delivery hassle worth the time for us to keep buying their product.

machine gekocht.
Die produceert Waardeloos slechte koffie
Om te retourneren moet ik handmatig een heel lang formulier invullen en zelf de retour regelen
Dat is toch niet van deze tijd