Next Day Sofas レビュー 

768
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent, start to finish! I ordered purely based on the basis of next day delivery and was hoping for the best. I got the best! The website is easy to navigate, purchasing was straightforw... もっと見る

5つ星のうち5の評価

Very pleased with the sofas, good quality, comfortable and fit perfectly with the decor. I chose orange although I would describe the colour as ochre but it’s what I expected as I sent for a sample... もっと見る

5つ星のうち4の評価

Very smooth for the sending out of material samples to the ordering of the sofa. Very friendly staff and very helpful. However I would say the 3rd party delivery company need investigation as this... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered sofa and chair online on Sunday, confirmation email received shortly afterwards, very easy to use website. Good communication via email and text. Delivery arranged via Furdeco, email receive... もっと見る

企業情報

  1. 家具店

当該企業による記述

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

768件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.6

すべてのレビュー

(768)

過去12か月のレビュー数: 38

レビューを書く
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5つ星のうち5の評価

Very positive experience

From ordering the sofa and chair and delivery, the service was excellent. We were kept up to date throughout the whole process which I am pleased to say was a speedy process. The delivery guys were fabulous and so helpful especially as we are an older couple with disabilities. This is the first time we have purchased our sofas online. Would I use this company again absolutely. Very positive experience.

2023年10月17日
5つ星のうち5の評価

Great service

Great service, like the real person experience and being able to talk through order in phone. Lady who helped me was amazing and ensured my order wouldn’t be delivered before I moved.

2023年10月4日
自発的なレビュー
5つ星のうち4の評価

Lovely sofa

Lovely sofa, great value. I was told I would have a two man delivery but ended up having to help the driver myself. A small point but needed mentioning.
After posting this I received a call from my contact at Next Day Sofas to apologise for one man delivery. They are very good people to work with.

2023年9月26日
5つ星のうち1の評価

be ready for £100 charge if anything goes wrong

I bought a sofa from them and it arrived not fit to my lift because of narrow hallway, and it's returned. the sales man Lee on the line told me I can use the money to buy an replacement sofa and I won't be liable to the£50 cancellation/delivery fee. I had no choice but listened to him and asked for a replacement sofa.

before it arrives I accidentally found there is another big brand seller online and is selling the exact same sofa for£170 less, I called nextdaysofa and asked for a partial price match (not even a full price match) but they told me a firm NO, and asked me to cancel the order (now I know why). ofc I'd cancel the order, not only because it's price scam but also about how they treat customer after sale.

at the end they deducted £100.00 cancellation/delivery because they said the sofa was ordered twice?? 2 charges for 1 order??

no wonder they don't give a damn to customer after sale, they earn profit from these unfair charges, it's all planned!

I was told on the phone the £50 will NOT be charged if I replace the sofa to another one and I am NOT told or aware the £50 fee can be charged twice from 1 order.

it was a total scam of fees! once you pay them and you'll be ready to lose money if ANYTHING go WRONG. they don't give a damn for aftersale. what a scam.

Good luck shopping with them and make sure nothing goes wrong or you'll have a happy time with them :))

2023年8月1日
自発的なレビュー
Next Day Sofas ロゴ

Next Day Sofas からの回答

Dear Mr Ge,

Thank you for taking the time to write a review. I'm truly sorry to hear that you weren't entirely satisfied with the service you received from us.

You called and spoke to me about several of our models and asked if we could price match a particular sofa from another company. We agreed to this, and the goods were despatched.

After your order was despatched and passed onto our couriers for delivery, you contacted us again after spotting a similar model at a reduced price elsewhere. At this point, we refused to further price match. We understand how this can be frustrating, but it's worth noting that prices can vary across different retailers, especially when certain colours or models go on sale. We couldn't match the new price you found post-purchase, as it's not feasible for businesses to adjust to every price change in the market after a sale has been made.

You then requested to cancel your order, but as explained in our Ts and Cs and over the phone, we do implement a courier cancellation charge of £50 as the item had been despatched and needed to be returned.

We pride ourselves on our customer service and feel our range of furniture is very price competitive, but we have no control over what other companies do with their pricing, and sales can be implemented at any time by the many furniture companies that exist online.

If you wish to discuss this further, please call me on 01273 917326.

Many thanks,

Lee Burridge
Customer Service Manager
Next Day Sofas

5つ星のうち5の評価

Beautiful sofa

Beautiful sofa, great price and super quick delivery!
Very happy with everything and would definitely recommend and use this company again ! Thank you!
Holly

2023年8月8日
5つ星のうち4の評価

Most uncomfortable

From order to delivery no problems however the chair is in the garage, I tried hard for a week but unfortunately it's just not comfortable in fact it was good for my knees but gave me backache. Just thought I'd add a little tip don't buy a chair without sitting in it first my big mistake.

2023年7月31日

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